Safelite Customer Service Representative Interview Questions

Updated Aug 1, 2014
Updated Aug 1, 2014
12 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Columbus, OH
Anonymous Interview Candidate in Columbus, OH
Application Details

I applied online. The process took a dayinterviewed at Safelite.

Interview Details

Walk-in and you complete a computer assessment, in-person interview, and then you are hired.

Interview Questions
  • There weren't any difficult questions. It was like any other interviews.   Answer Question
Accepted Offer
Easy Interview

Other Interview Reviews for Safelite

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 3 weeksinterviewed at Safelite in August 2013.

    Interview Details

    I applied and within a couple of days I was contacted to take an assessment test. I was then contacted again through email that I passed and to schedule an interview...only when I went that day it was ANOTHER test based on behavior, IQ, customer service call center and multi-tasking skills. I felt like I could've done that at home but anyways I had to come back again for a in-person interview. I was greeted by an emotionless lady that stared at her laptop the whole time while asking me questions with no eye contact, no smile, and we did a role play where I would read from a script asking questions as if she were a customer. She looked bored and tired with her elbow on the desk which I felt was unprofessional and then said I got the job. I honestly thought it was way too easy and wondered why...I got an offer but I'm still thinking whether or not I should take it.

    Interview Questions
    • What have you done to show initiative? Why do you want to work for Safelite?   Answer Question
    Reasons for Declining

    Got an offer but still deciding whether I should take it or not. I'm giving my response in a few days.

    Declined Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    I applied online. The process took 4 daysinterviewed at Safelite in April 2013.

    Interview Details

    I applied online and was called the next day and asked to come in and take assessment was there for 2 hours taking assessment and was asked to come back for interview came back 2 days later for the interview and was offered job on the spot... pretty easy all around just have to pay attention on the assessment they want to make sure u are paying attention

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    The process took 2 daysinterviewed at Safelite in April 2013.

    Interview Details

    Took test on-line and more when I got there. Didn't know it would take two hours until I got there, Am returning today for a face to face interview

    Interview Questions
    • I really din't try to hard on the tests....but they said I did great.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
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    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Safelite.

    Interview Details

    The interview process was extremely impersonal and the woman giving it to me was quite rude. They take you into a side room, and ask you questions from a laptop. The lady giving my interview didn't look at me, and was apparently too busy eating/drinking her lunch to put much effort into the interview. That should have been my first clue to get out of there.

    Interview Questions
    • They wanted an exact idea of how many calls per hour I had taken during my previous job.   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    I applied online – interviewed at Safelite in February 2013.

    Interview Details

    I applied job online,then I got a email to take a computer assignment which about your personality. After that, I got a phone call which scheduled for another computer skill tests.

    Interview Questions
    Accepted Offer
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at Safelite in October 2012.

    Interview Details

    I called, they scheduled me to take 2-3 computer assessments. I was then scheduled for an interview. I had to read a script and answer typical interview questions. Nothing too tricky.

    Interview Questions
    • The questions were all very simple. They hire in groups of like 15 people and people are pouring in as fast as they are pouring out. They just make sure you're somewhat competent and can use a computer.   Answer Question
    Negotiation Details
    $12 an hour is what you get for customer service, $10 for sales + commission. You have some options with scheduling though.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 3 daysinterviewed at Safelite in July 2012.

    Interview Details

    2 hour computer test before interview.
    interview ios basically you reading phone call script & answering the usual questions

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    I applied online. The process took 1+ weekinterviewed at Safelite in March 2011.

    Interview Details

    Short telephone interview and typing test (20 wpm), role play as an insured calling to file a glass damage claim on his vehicle.

    Negotiation Details
    None, take it or leave it
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied through an employee referral – interviewed at Safelite in August 2009.

    Interview Details

    They hire anybody especially if they can get a tax cut from it

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview

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