Safelite Telephone Sales Representative Interview Questions & Reviews

Interviewed Jun 2011 in Dublin, OH (took 2 days)

The first contact is made by telephone. The phone interview consists of basic questions such as; what do you know about Safelite? Why do you want to work for the company? What do you expect to achieve? Next you go in for a quick 1:1 interview where you go slightly more in depth on your experiences. Then they have a computer listening and typing test. Also your ability to read and type simultaneously. Based on the results of the test it is decided whether or not you can go to the next step for either Customer Service Representative or Telephone Sales Representative. If you take the TSR route next is a second 1:1 interview where you are asked to sell something to the interviewer this will go something like:

Interviewer "What would you like to sell me?"

Me " I will sell you this pen I have because I really like it."

Interviewer "Okay and why should I be interested in that pen?"

Me "Well, this pen is amazing at writing at dark lines in small print."

Interviewer "Is there anything else I would be interested in?"

Me "Also these pens come in all kinds of colors and they are great for color coding."

Interviewer "Well I am interested in the pen but my husband makes all of the decisions about what kinds of pens to buy."

Me "Well then is there a way I can reach your husband to discuss this with him."

That concludes the second 1:1 interview. All in all it is a tedious process but it is not difficult to get hired at Safelite as either a TSR or CSR.