Salesforce.com Customer Success Manager Interview Questions & Reviews

Interview Details – Started with employee referral.
1/2 hour initial phone interview with HR recruiter.
Two subsequent 1/2 hour phone interviews with more senior roles in Client Services.
Both interviews were very different.
First was mostly questions, second was mostly interviewer talking about the company & the role.
Sample questions:
1) What are the greatest challenges to cloud computing?
2) How do you think this position should be evaluated, i.e., what should the performance metrics be?

Interview Details – Hiring manager was disorganized but pleasant. The interview consisted of a case study. In order to prepare, I studied the best practice area of the website. The key to the case study was anticipated the possible role play questions and common areas that a customer would push back.

Negotiation Details – Know what you are willing to accept and stick to it. The hiring manager was not a strong negoitiator.

Interview Details – I initially had a phone screen with the internal recruiter, who suggested I have a one on one interview with the hiring manager. The following week, the recruiter informed me that the hiring manager wanted to meet me in person. Aproximately 2 weeks later I was asked to complete a presentation for a "Case Study". He emailed me the details of the case study and I spent seven days preparing for it. Approximately 2 weeks later I was advised by phone that the role had been given to an internal candidate.

A week after this I was contacted and advised that the company had increased head count and that because they were very interested in my background they wanted me back for a further interview. The following Monday I arrived at their office for a Video hook up with their VP and Hiring Manager to be advised that the meetig was cancelled and re scheduled for later that week.

Having waited 3 weeks after this video conference interview I was advised that I was to partcipate in a telephone conference call with their MD of UK who managed the Asia Pacific region. Following 2 postponements the date was finally set. O the day of the final conference call I sat on the phone for ten minutes waiting for the MD to join the conference call. When it was apparent he would not show I rang the internal HR and they advised they had just received a email cancelling the conference call.

However, the next week came and went with no update. The following week, I sent an email to the HR recruiter and did not receive a response. A few days later, the HR recruiter advised he found my email in his Junk Mail and that he was still trying to arrange another conference call. Following another 2 weeks I sent another email which bounced back with HR recruiter on anual leave. When I rang the HR department I was advised that all roles had been filled.

Having spent 3 months going through 6 interviews including a case study and then being asked to attend a failed conference call and then to be told that there are no jobs anyway?It is shocking to me that this is the way that Salesforce.com does business. I guess I should be relieved since I imagine this is symptomatic of how they treat their employees and customers.

This would be the worst process I have ever come across for the way candidates are treated.

Interview Details – Interviewed with the potential boss first, followed by a group interview by two VP Sales. Asked a lot about experience in sales - no questions outside a standard interview practice. Process took about 3 weeks, ultimately I declined the offer. Good company, very good comp. Fast paced environment, very sales-centric.

Reason for Declining – Personal Reasons