I applied online and the process took 2 weeks - interviewed at Sallie Mae in June 2011.
Interview Details –
1. Quick HR phone interview just confirming the information on your resume and making sure you are aware of the job you are applying for.
2. Interview with a Team Leader. Standard questions like, "why would you be a good fit for this company" - "Give me an example when you had a bad experience with a customer and were able to overcome it"
3. Then I interviewed with Area Manager and it was a basic repeat of the first interview
Negotiation Details – Non existent. During 2nd interview I was advised of the range of the hourly wage and with my experience I should get he max amount, but when I was offered position they offered the lowest range. When I attempted to negotiate they said the policy changed and they no longer off that wage.
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