Sallie Mae Customer Service Representative Interview Questions

7 Interview Reviews

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Interview Experience

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Getting an Interview

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Customer Service Representative Interview

No Offer
Neutral Experience
Average Interview
No Offer
Neutral Experience
Average Interview

Application

I applied online – interviewed at Sallie Mae.

Interview

pretty easy. just hard to actually get and interview. and once you are in make sure your background is good because they do a thorough check even if you have student loans

Other Interview Reviews for Sallie Mae

  1.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Sallie Mae (Fishers, IN).

    Interview

    Pretty simple. The first step is a phone interview. They ask you about customer service experience and if you mind saying repetitive things over the phone. A few situational questions, but not too in depth. The next interview is in person. There will give you a tour (along with a group of others who came to interview) of the facility, then you will meet with a supervisor for your second interview. Again, your standard customer service questions. How do you deal with a difficult customer? Have you ever gone above and beyond for a customer? Do you have experience dealing with personal and secure information? Not too difficult. The third interview isn't really an interview. Just the Director asking about yourself and looking at your resume and he tells you that you have the job.

    Interview Questions

    Negotiation

    No negotiation. It's $13.22/hour, but you can get a monthly bonus and it is pretty easy to get.

  2.  

    Customer Service Representative Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Sallie Mae (Wilkes-Barre, PA) in November 2012.

    Interview

    First application, turned down for over qualification, second application, turned down,under qualified for the same position. a friend told me to apply again and I was called in for a group interview.
    Next two interviews were over the phone. I was sent an email with the job offer

    Interview Questions

    • Did I ever go out of the way for a client that was beyond the scope of my position?   1 Answer

    Negotiation

    there wasn't any. job was offered and I accepted, was given a work schedule and salary offer. was then sent for drug testing and there is a background check with this position

  3.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Sallie Mae (Hanover, PA) in May 2010.

    Interview

    This was for a summer job - we were brought in as a group and the general proceedings of the next hour or so were explained to us. Then, one by one, we were brought into the interview room with 2 members of the hiring team who asked us questions which were mostly directly related to dealing with upset customers. We did a mock phone call - basically, if you have even the slightest amount of people skills - you should be able to land this job. Also, there was a computer typing test at some point - you need to be able to type at a decent clip.

    Interview Questions

    Negotiation

    This was an hourly summer job, so negotiations were non-existent.

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  5.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 daysinterviewed at Sallie Mae (Panama City, FL) in October 2007.

    Interview

    A simple skills test was first conducted before I had a 1:1 interview. The skills test consisted of multiple choice questions covering basic computer knowledge (and let me emphasize the word "basic"). There was also a typing challenge that measured your speed and accuracy. Once again, I only typed about 20 wpm and had no problem passing. After this I went thru multiple interviews with HR and supervisor.

    Interview Questions

    • What did I think after watching a rep perform their job during an actual call.   1 Answer
  6.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Sallie Mae in April 2011.

    Interview

    The interview process was smooth, they seemed selective and asked questions that was geared towards your ability to handle disgruntled clients

    Interview Questions

    • Where do you see yourself in two years?   1 Answer
    • How well do you handle an upset customer   1 Answer

    Negotiation

    non-negotiable

  7.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at Sallie Mae in August 2010.

    Interview

    I began my search on the internet and found that Sallie Mae was hiring for customer service representatives to fill their call centers in Fishers, IN. I applied and within a few weeks received an email confirmation from their human resources department for an interview. During the interview I met with two of supervisors who I would work with at some point in time. Both interviewers had numerous years of experience within the organization.

    Interview Questions

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