Sallie Mae Interview Questions & Reviews
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Updated Jan 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 22 ratings 
“Easy” Interview
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Interview Experience [?] Based on 22 ratings
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| 1–10 of 22 Sallie Mae Interviews | Sort by |
Legal at Sallie Mae
Posted Jan 16, 2012
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Newark, DE (took 5 months)
haphazard and not terribly applicant focused
Had me drive 2.5 hours to interview and no offer to reimburse expenses
Negotiation Details
They will low-ball you so ... negotiate fiercely. Otheriwse, you'll be working along side others doing your same job but earning more $$
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Temporary Non-Exempt at Sallie Mae
Posted Nov 14, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 (took a day)
A phone interview, followed by a 3 interviews. Not too difficult honestly.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Sallie Mae
Posted Sep 30, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took a day)
I began my search on the internet and found that Sallie Mae was hiring for customer service representatives to fill their call centers in Fishers, IN. I applied and within a few weeks received an email confirmation from their human resources department for an interview. During the interview I met with two of supervisors who I would work with at some point in time. Both interviewers had numerous years of experience within the organization.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Background Check.
More Sallie Mae Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Claims Adversion Representative at Sallie Mae
Posted Jun 17, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Newark, DE (took 2 weeks)
1. Quick HR phone interview just confirming the information on your resume and making sure you are aware of the job you are applying for.
2. Interview with a Team Leader. Standard questions like, "why would you be a good fit for this company" - "Give me an example when you had a bad experience with a customer and were able to overcome it"
3. Then I interviewed with Area Manager and it was a basic repeat of the first interview
Interview Questions
Negotiation Details
Non existent. During 2nd interview I was advised of the range of the hourly wage and with my experience I should get he max amount, but when I was offered position they offered the lowest range. When I attempted to negotiate they said the policy changed and they no longer off that wage.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Analyst at Sallie Mae
Posted Jun 8, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2009 in Newark, DE (took 4+ weeks)
Phone screening followed by two rounds of inperson interviews. Very generic. Basic industry questions and job related.
Interview Questions
Negotiation Details
Base salary on previous compensation and do not negotiate much.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Sallie Mae
Posted May 4, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 1 week)
The interview process was smooth, they seemed selective and asked questions that was geared towards your ability to handle disgruntled clients
Interview Questions
Negotiation Details
non-negotiable
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
More Sallie Mae Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
C#, .NET Developer at Sallie Mae
Posted Mar 28, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Las Vegas, NV (took 3 weeks)
The first interview was a phone interview that consisted of several questions pertaining to programming .NET. It went well enough for a 1:1 that was schedule a week thereafter. On the day of the interview, I get an e-mail from my Recruiter that was sent at midnight informing me that the interview was canceled because they have offered the job to someone else. C'est la vie. However, at the end of the week I received another 1:1 because the candidate apparently turned the position down. Later on, I received a transcript of my interview (pitched as a cheatsheet) from another recruitment company that I was not currently working with.
So, obviously, I deduced that www.collegeloan.com was obviously a small startup without a real HR department. That I will be probably be interviewed with the the Principals themselves. Fast forward a week later, The 1:1 took two hours long and was a multi-tiered interview. The first tier, was a series of programming questions by two interviewers. I answered enough questions correctly to enter the second phase. The second phases is when the conversation took an entire shady tome. The interviewers at this point phone conferences a man into the conversation. Through the conversation, I find that they are outsourcing backend development. Well, the job interview is for a C#, .NET Developer. So, needless to say, I did not get into the third and final tier of the interview save for a weak explanation that the man that would have conducted the interview had a toothache that day.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Collector I at Sallie Mae
Posted Jan 21, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Indianapolis, IN (took 3 days)
online app then was called to schedule interview met with supervisor then sat at cubicle with another employee then met big boss he gave me drug screen paper work said he will be in touch
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview and a 1:1 Interview.
More Sallie Mae Collector I Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Sallie Mae
Posted Jan 15, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 4 days)
The 1st interview was a phone interview with an outside company for about 20 mins. Behavior questions and work history questions were asked and also a few questions about computer skills. After the phone interview they said I would receive an email and a call for an interview at the company. At the site I interviewed with a manager (about 15mins) and then straight to the director of the department (about 7mins). The director told me the pay scale (between 13 - 14) and said that he was going to hire me and I should expect a phone call with a job offer. The outside company called me the next day and told me my next step and that I was hired.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Product Management at Sallie Mae
Posted Dec 27, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2008 in Reston, VA (took 4+ weeks)
Pretty simple. Met with several members of product management and one person in HR. Asked the standard behavioral questions. Everyone was friendly and seemed like a great place to work.
Interview Questions
Negotiation Details
I was able to negotiate salary.
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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