Sam's Club Connection Center Interview Questions & Reviews

4 interviews

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Connection Center Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed through an employee referral. The process took 3 days - interviewed at Sam's Club in July 2011.

Interview Details

There were two different one on one interviews before I was given my offer. First with the supervisor of the department, then the manager of Hardlines. They were both standard fare, asking me how I would deal with situations expressed in typical interviews such as dealing with an irate customer.

Interview Questions
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Sam's Club

  1.  

    Connection Center Interview

    Anonymous Interview Candidate  in  Streamwood, IL
    Anonymous Interview Candidate in Streamwood, IL
    Application Details

    I interviewed online. The process took 1 week - interviewed at Sam's Club.

    Interview Details

    The interviews are really straight forward. "Tell me about a time you blah blah blah" type open-ended questions. No cover letter needed.

    Interview Questions
    • Nothing unexpected here. Like I said, very straight forward. If you speak English, and you are not a total idiot you will get the job.   Answer Question
    Negotiation Details
    This is a strict. structured, retail corporation so there is no negotiation. Your pay will vary though dependent on your experience. So lie if you have to about the years of experience. I doubt they will ever check.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Connection Center Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I interviewed online. The process took a day - interviewed at Sam's Club in October 2013.

    Interview Details

    Met with assistant manager, charter associate, manager in training and finally HR rep who presented me with offer.

    Interview Questions
    • Normal behavioral interview, tell me a time when you encountered a major problem at work with a co-worker, what happened and what was the end resolution.   Answer Question
    Negotiation Details
    No negotiation at all. Based on qualifying experiences. 20 years of experience started me off at level 5
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 1 person found this helpful  

    Connection Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4 days - interviewed at Sam's Club in March 2011.

    Interview Details

    I was given 2 interviews by two different people. One interview was given by a team lead and the other was by a manager. Both interviews were pretty much exactly the same. The second seemed like a formality and the manager didn't take it seriously. There were about 10 questions total printed on a piece of paper and each question was followed by a set of 6 or 7 follow up questions. The interviewer would ask each question and then rate the employee's oral answer on a scale from 1 to 4. Each rating was assigned a letter instead of a number. If this sounds overly complicated, it is. But that is the Sam's Club way! Immediately following the second interview, I was sent down the street to an urgent care facility where I took a drug test (the pee in a cup kind). Three days later I received a phone call with the official job offer. I accepted and then it took about a week for me to then attend orientation.

    Interview Questions
    • Name a time when you had to help a customer make a decision. What was the scenario? What did you do to help them? What was the outcome? Did you satisfy the customer? What could you have done to improve the customer's experience even more? What did you do to make the customer's decision easier? What information did you provide them with? How many more follow up questions can there be, you are wondering by this point? There are still more follow up questions even after you have stopped listening and started to wonder how many more follow up questions there can be?   View Answer
    Negotiation Details
    I didn't negotiate the compensation given because it was very high compared with other retail jobs I had applied for and have had in the past. I also don't believe there would have been much room for negotiation either. For hourly associates, your compensation is the base rate for the position plus 25cents for each year you worked with your previous employer. Your base hourly rate depends on what level your position is. The levels range from 1 through 10(ish) and increase by roughly 70 cents per level. Level 1 would obviously have to be minimum wage.
    Accepted Offer
    Positive Experience
    Easy Interview

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