Glassdoor is your free inside look at Sam's Club interview questions and advice. All 159 interview reviews posted anonymously by Sam's Club employees and interview candidates.
Accepted Offer – Reviewed May 2, 2013
Interview Details – I first applied online at the Sam's Club website. A couple of days later, I received a phone call asking if I was interested in coming in for an interview. I accepted, and they set up a day and time for the following week. I showed up fifteen minutes early for my interview and waited by the foodcourt. My interviewer showed up and was very nice and outgoing which made me a little more calm and relaxed. She asked all behavioral and situational questions using the STAR method, which all were pretty easy to answer. After the interview, she had given me the option to come back later that afternoon for a second interview. The second interview was pretty much the same as the first where they ask another set of situational questions using the STAR method,again which all were easy to answer. When the interview was finished, she said that I would get a call the next day. It ended up being a couple days later(about 5)when I received another call offering me the position.
Interview Question –
None of the questions were really that difficult
Give me a time when you had to work with a difficult co-worker and how did you handle it?
Answer Question
Negotiation Details – no negotiation
Accepted Offer – Reviewed Apr 25, 2013
Interview Details – you have to go through an supervisor which pretty much asks you basic interview questions. you go through a manager which clarifies what you were previously asked. like what would you do in this type of situation type things....drug testing....wait for results....hired!!
Interview Question – what have you done when you have an irate customer? View Answer
Negotiation Details – i didnt really have to negotiate because the pay was fair
Accepted Offer – Reviewed Apr 23, 2013
Interview Details – It seemed they were hurting for associates, I was called before I finished the application. I sat with HR for 10min and they offered me the job. I'll admit I'm probably very over qualified for the position.
Interview Question – Do you want this job? Answer Question
Accepted Offer – Interviewed in Auburn, WA Apr 2013 – Reviewed Apr 23, 2013
Interview Details – I have been involved with the colligate program, Enactus, at BYUH (one of the top Enactus schools in the nation). At a regional competition I approached the Sam's Club career fair table. My resume was taken and I was asked to interview that day. My interview was very welcoming as they genuinely tried to get to know me. I was surprised to be offered a job at the end of the interview. I really enjoyed my interviewing experience with Sam's Club, not only did it make me feel as though I could clearly express my value to the company but it also gave me a greater understanding of how valuable this experience could be for me.
Interview Question – None of the questions were difficult or unexpected, they just wanted details and examples in each answer. Answer Question
Negotiation Details – My initial job offer is the MIT program with a set hourly rate. Then after 12 weeks I'll negotiate for the Assistant Manager Position.
Accepted Offer – Interviewed in Denver, CO Apr 2013 – Reviewed Apr 19, 2013
Interview Details – I went to a military hiring event and was really just going to hopefully get a practice interview in as I prepared to retire from the military. I've always liked Sam's Club but retail wasn't really something I was looking at. This event was specifically for MIT. Initially, there was a 45 minute presentation on the management career path. After this they told those of us that had interviews to go to them (I didn't) and told the rest of us to mingle with the remaining managers. I just started engaging in conversation with managers and eventually found the one for the town I was interested in. He asked if I had an interview scheduled and I told him no, then he asked to see my resume and after reviewing it checked their online database to see if I had applied online and if I had passed the assessment (I had but didn't know that until he told me.) I was then scheduled and interviewed by two store managers. As others have mentioned they had a standard list of questions for this interview. I had no previous retail experience but has 20+ years of military experience so I answered with similar type situations I had been confronted with. I found both ladies very friendly and it made the interview very relaxing and allowed me to be myself. During the interview I was also allowed to ask questions and asked both ladies about their career paths to store management. After this interview they told me to hang around and they'd be right back with me. A few minutes later I was approached by the manager who had initially set me up for an interview and was then taken to a table where I conducted another interview with him and another store manager. The first question I was asked was "why retail?" I explained that I hadn't really even thought about retail until I started researching "management training jobs" and I noticed that Sam's Club showed up several times during my research and that people seemed to enjoy the culture there and the opportunity for advancement. After this interview I was asked where my preference to train was and I told them which seemed to cause some concern as I was a late interviewee and they had already extended some offers for that location. I was told to hang out while they talked to someone. He came back a few minutes later with the HR person and again I was lead to a table where I was told they loved me and wanted to extend an me a job offer. I thought overall the interviews were fairly simple but I can honestly say the 6 people who interviewed me and the probably 5 other managers and assistant managers I talked with during the course of the day were very forth coming about working in retail and also the culture and advancement opportunity with Sam's Club. I was really impressed with the entire way the day was conducted from the presentation at the beginning until the job offer (which had never even entered my mind when I went up there just to check out Sam's Club.)
Interview Question – I found the retail oriented questions difficult initially as I had no retail experience but the interviewers told me "we know you have no retail experience just relate experiences you've had that were similar." Probably my favorite question was about "growing talent" and how I had done that in the past. This seems to be (and rightfully so) a big concern during the interview process. Answer Question
Negotiation Details – I was able to negotiate a later start date by about 2 months as it was mutually beneficial to both myself and Sam's Club.
Accepted Offer – Interviewed in Ohio, IL – Reviewed Apr 19, 2013
Interview Details – Online app...called a month later for interview. Interview was with 2 people then another then store manager. Each asked 3 or more questions. Took about an 1 1/2 hours then they make you sign a form for a drug test. You must take the drug test that day. About a week later they call you and tell you the next day is orientation. They do not tell you pay or when you will work. Thought it was a full time job until I met with the store manager and told me they only hire part time then when available u go to full time. No idea what the work hours are. No structure at all. Will add more later.
Interview Question – The same as everyone else. Answer Question
Negotiation Details – Have no idea what is going on. Waiting for orientation.
Accepted Offer – Reviewed Apr 17, 2013
Interview Details – A couple weeks after applying, I received a phone call requesting an interview. We agreed upon a date and time and I showed up then. I was over-dressed, especially since the interview took place at a table in the cafe area and was led by an on the clock COS reading from a packet. I was then asked if I had time for a second interview right away. I said yes. I waited at that same table until a manager could come over. About a week after they called asking for a third interview. This was essentially a "you're hired" interview with paper signing. I then let them know my basic availability, both for scheduling and for training. To be efficient, they train multiple hires at the same time, so I had to wait a week or so until others were hired. I started on-the-job training about a month and a half after my initial online application.
Interview Question – There really wasn't. Mostly just run-of-the-mill basic interview questions, many of which don't exactly apply to a college student just looking for a job until graduation. This would include career choice questions. Answer Question
Negotiation Details – Not much at all was negotiable, especially for a young, new hire with little to no work experience.
Accepted Offer – Reviewed Apr 5, 2013
Interview Details – Interview with the team leader, then the store manager, followed by a meeting with the HR associate, a drug test, lots of paperwork, and then orientation. Interviews were to the point, no odd-ball questions or unexpected bombshells. Largely customer-service oriented...play up your people skills! Also, just because associates on the floor may dress in casual clothing does NOT mean that it is appropriate interview wear--they really do care that you try to look nice!
Interview Question – Not much to work with here--all of the questions were of the "Describe a time you dealt with a difficult customer, what was the situation, and how did you handle it?" and "Describe a time you went out of your way to help a customer..." variety. Prepare a number of versatile anecdotes that emphasize customer service if you aren't a good impromptu speaker. Answer Question
No Offer – Interviewed in Ithaca, NY Feb 2013 – Reviewed Apr 8, 2013
Interview Details – Found the job on university website and applied. Within a week they asked me to come in for an university interview where there was a 2:1 interview that lasted around half an hour. Everything was behavioral and asked about my previous experience and interest in Sam's Club. A lot was mostly just why I wanted to work there. Stil haven't heard back for second round interviews yet though.
Interview Question – Example of leadership role. Answer Question
No Offer – Interviewed in Mar 2013 – Reviewed Mar 31, 2013
Interview Details – Interviewed by one COS person and other member of management staff. The second day is drug test and signing forms for background check.
Interview Questions
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
Copyright © 2008–2013, Glassdoor. All Rights Reserved. Your use of this service is subject to our Terms of Use and Privacy & Cookies Policy. Glassdoor ® is a registered trademark of Glassdoor, Inc.
Simply post an anonymous review for a recent interview experience or current/former employer. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks – I'll just look around