Interview Question for Sales Specialist at Home Depot:

This scenario is meant to judge your customer service skills. Often times, customers can become frustrated for various reasons usually beyond your control. Customers will often "vent" on the first available person that they find, regardless of that person's level of competency. Your responsibility as a provider of excellent customer service is to: 1. Don't take it personally, the customer isn't angry at you, but is frustrated at the situation. 2. Apologize on behalf of your company for the situation (because the customer views you as a representative of your respective organization.) 3. Assess the customer's needs and to your best to fulfill them while remaining positive.