Scotiabank Customer Service Representative Interview Questions & Reviews
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Updated Jan 17, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 6 ratings 
“Average” Interview
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Interview Experience [?] Based on 6 ratings
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| 1–6 of 6 Scotiabank Interviews | Sort by |
Customer Service Representative at Scotiabank
Posted Jan 17, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Port of Spain (Trinidad and Tobago) (took a day)
Was contacted 1 week after applying and received a call to come in for an interview. One on one with an HR manager, standard situation questions and it was a friendly environment. Talked about previous work experience, qualifications, future goals etc. The look for persons who are very involved and show strong leadership potential.
Interview Questions
Negotiation Details
Fixed salary no room to negotiate.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Scotiabank
Posted May 19, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2 weeks)
The interview process consisted of both a phone interview and a 1:1 interview. I was contacted by a HR rep for the phone interview, and the phone interview itself took around 1 hr in total. The HR asked many questions, some based on your prior experiences and many are behavioral and situational questions. They prefer you to answer the situational questions with the STAR method, stating situation, the people involved, action and result. One day after the phone interview, I received a call for the 1:1 interview at a branch. The 1:1 interview asked behavioral and situational questions.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Scotiabank
Posted Apr 19, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 2 weeks)
The first part consisted of a very formulaic telephone interview of about 15 minutes, asking typical 'tell me about a time when' questions. The second part, about a week later, was a skills test which tested typing, computer use, listening and writing skills, and had a small case-study type call emulation. The next day they called me to schedule a face to face interview which took about an hour and a half, which they describe as a 'behavioural events' style interview, and which I strongly recommend googling and preparing specific answers for prior to your interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Scotiabank
Posted Jan 18, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2008 in Toronto, ON (Canada) (took 2 weeks)
I sent the application with my resume through my school internship program. The interviewer picked around 5 students for the phone interview. It took about 1 hour to complete. One week later, the interviewer called me back for the next step which is interview with the manager and the supervisor in the branch. It also took about an hour. One week later, I got a call from the HR and accepted the offer.
Interview Questions
Negotiation Details
I didn't do the negotiation.
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Scotiabank
Posted Dec 4, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2009 in Toronto, ON (Canada) (took 3 weeks)
Original Prescreen to talk about position and the bank. Moved on to a more intense behavioral interview, questions such as:
Tell me about a time you gave excellent customer service? etc...
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Scotiabank
Posted Sep 9, 2009
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2009 in Kitchener, ON (Canada) (took 2 weeks)
got a call to come in for an interview the next morning ,interview was ok..mostly behavorial questions, the questions were already written on a sheet ,so it was a formal interview not like one where u answer the questions and then they take it from there, i personally feel that u can do alot better on those type of interviews ,asked for a lot of examples from work. got a call after a week ,that they had decided to hire somebody else.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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