Scotiabank Customer Service Representative Interview Questions & Reviews

Interview Details – Submitted resume in person, received call to come in within 2 weeks, one interview. Interview is set by the company, so interviewer read from the proposed list of questions. About an hour, almost. The most questions I've had to answer in an interview. One interviewer. Good sense of humour, so it wasn't too intense.

Negotiation Details – Knew negotiating wage, hours etc. not worthwhile. They were hiring for a certain amount of hours and wage already, determined by the budget they have at the branch level.

Interview Details – Just 1:1 interview asking questions to previous employment questions.

Negotiation Details – There wasn't any negotiation, its just answering questions from sample questions to test the knowledge and attitude for customer service.

Interview Details – a 1 on 1 interview with the hiring manager

Interview Details – Met with the branch manager and did a basic behavioral interview, telling you a scenario and how you had experienced that scenario in your working career.

Interview Details – It is a phone interview+ face to face interview

Interview Details – First it's telephone interview, after pass the phone interview then I was asked to do some online questionnaire and simulation. Finally they put two line managers to interview me in their contact center. All went well, received the conditional job offer 2 days later upon passing the back check.

Reason for Declining –

Interview Details – Was contacted 1 week after applying and received a call to come in for an interview. One on one with an HR manager, standard situation questions and it was a friendly environment. Talked about previous work experience, qualifications, future goals etc. The look for persons who are very involved and show strong leadership potential.

Negotiation Details – Fixed salary no room to negotiate.

Interview Details – The interview process consisted of both a phone interview and a 1:1 interview. I was contacted by a HR rep for the phone interview, and the phone interview itself took around 1 hr in total. The HR asked many questions, some based on your prior experiences and many are behavioral and situational questions. They prefer you to answer the situational questions with the STAR method, stating situation, the people involved, action and result. One day after the phone interview, I received a call for the 1:1 interview at a branch. The 1:1 interview asked behavioral and situational questions.

Interview Details – The first part consisted of a very formulaic telephone interview of about 15 minutes, asking typical 'tell me about a time when' questions. The second part, about a week later, was a skills test which tested typing, computer use, listening and writing skills, and had a small case-study type call emulation. The next day they called me to schedule a face to face interview which took about an hour and a half, which they describe as a 'behavioural events' style interview, and which I strongly recommend googling and preparing specific answers for prior to your interview.