Scotiabank Personal Banking Officer Interview Questions & Reviews
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Updated May 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 16 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 16 ratings
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| 1–10 of 16 Scotiabank Interviews | Sort by |
Personal Banking Officer at Scotiabank
Posted May 5, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed May 2012 in Brampton, ON (Canada) (took 3 months)
Way too long. It took me nine weeks from application to offer. First you must apply online, I strongly recommend getting your csc and cph beforehand. They give you a pre screening interview, from there they will give you an online questionnaire. In total the phone interview will last an hour and a half. Then you will have to do an online background check. From there you will have to do a panel interview and from there you will have to wait up to 10 business days to hear back from them.
Interview Questions
Negotiation Details
There is no negotiating.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Mar 15, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2011 in Toronto, ON (Canada) (took 3 days)
Scotiabank has one of the most exhausting interview processes in the industry. The prescreening interview (resume + legal std questions) lasts 15 minutes. Then they schedule a behavioral interview. Be prepared for it. They ask by the book! It can take from 30 to 45+ minutes. I did well but didn't get chance to personal interview by upper HR manager because of explicit sales target experience.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Feb 3, 2012 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Lethbridge, AB (Canada) (took 4+ weeks)
Starts with a phone call that outlines your interests and asks for any clarifications on your resume. Next a online personality test is sent out to you. Then a 2 page questionnaire outlining your skills, motivations, why scotiabank?, and where you want to end up in the future. Next is a phone call interview that is roughly 60-90 min long. This is consisted of behavioral questions. Lastly, is a group interview with two branch managers which lasted roughly 30-45 minutes.
Interview Questions
Negotiation Details
There was very little negotiating. I went in initially a new graduate looking for the PBO position and ended up getting a Financial Advisor role without having to negotiate.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Jan 11, 2012 — 6 of 6 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2011 in Toronto, ON (Canada) (took 1+ week)
1) After applying, I got a phone call for an intial 30 minute interview where they asked basic background questions E.g.
- Why did you apply to Scotia?
- What do you know about the company?
- What are your salary expectations? (they were offering $37,500 for the position)
- What are your immediate goals?
- Where do you see yourself/plan to be in 5 years?
- What are your strengths and weaknesses? If we were to contact your last employer, what do you think they would say were your weaknesses or strengths?)
After that they asked if they could schedule a a behavioural interview over the phone (1 hour long), as well as complete a Salesforce questionaire (they email you a hyperlink for it).
The HR lady was quite nice and courteous - she didn't rush or sound condescending at all, in fact she told me to take my time, which was nice.
2) For the second phone interview she did ask if I had time to review and do some more research on the company (and I did). The remainder/most of the interview was on behaviorual questions related to customer service and sale's roles.
If you have never done behavioural questions before, the basic idea is that you should give them an example of how you handled a situation they are asking about, from one of your previous work/volunteer experiences. For example, they will ask questions like
- You have a client in your office and another one waiting outside at the same time, how would you handle this situation?
- Give me an example of a time you went above and beyond the duties and responsibilities of your job?
- Some people can never be pleased, so give me an example of how you handled an irate customer in such a situation?
- Tell me about a time you had to overcome major objection in an team/or from your boss, to get your idea across?
- Give me an example of a time you went above and beyond to satisy a client?
- Give me an example of time you figured out what your customer really wanted when they weren't explaining it clearly?
- Tell me about a time you made a process or business improvement?
- Tell me about a time you set a goal for yourself and how you went about achieving it?
- Give me an example of a time when you had to lead a team, or how you managed to make a team work together successfully?
Just remember that no matter which question they are ask you about - give them an example from a previous job or volunteer experience, not an example with your friends or girlfriend. Answer the questions in a BAR format (Background of the situation, what Action you took and what the Result was).
If you pass this stage and the questionaire, they will set you up for an inperson interview and send you the results of the personality test that you did.
3) The in person interview was very similar to the second phone internview. It was conducted by a branch Manager (mine had another branch manager present as well) and were mostly behavioural questions again, with more of a focus on what would you do in a branch setting. Both the interviewers were very nice, and quite human (although I have heard this isn't necessarily the case)
They asked questions on Ethics, salary expectations, willingness to to do overtime etc. Some of the ones I can remember are
- If you meet your targets for the year and your co-workers haven't - would you share the sale with them?
- If you suspect that a client in your office is attempting to commit fraud, what would you do - process the application and get the sale....or ?
- Are you willing to study, complete courses as necessary?
- What are your immediate goals?
I remember that the questions were deliberately more tricky, so be a little careful. They might ask you to chose between company profitability and doing the right thing - I would suggest picking the latter.
They interviewers may be nice, but they are still smart people.
Ultimately, if they ask you for references at the end of the interview - thats a good sign you have probably bagged the job.
Best of luck and remember to stay calm.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Aug 28, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 (took 4+ weeks)
Was a long process but they did treat me in a nice way and made sure I understood what they wanted. Was asked some background questions and some situational/behavioral questions. I would recommend you study up and be prepared to apply previous job experiences into your answers. The HR people were always helpful from first contact to the end of the process, made for a pleasant experience and made me feel more relaxed.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Aug 2, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2011 (took 4 weeks)
Very friendly and relaxed in person and over the phone with their 1-on-1 interviews. There were three separate interviews; the first two being over the phone. HR employee was very warm and seemed interested in what my goals where for entering the specific industry. Overall quite satisfied with the complete hiring process.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Jul 3, 2011
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed May 2011 in Ottawa, ON (Canada) (took 6 months)
It takes about 6 months .they were much unorganized and each time asking you crazy question .you have to wait 1 to 2 month for result. I had 2 face to face interviews with very old fashioned managers.
At first hiring manager offered me $37000/year but in the last interview a branch manager said we have no money and you have to start with $34000/year!!!!
Interview Questions
Reason for Declining
minimum salary and bad face to face interview with branch manager.he was very racist and asking questions about my personal life!!!!
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Feb 23, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2010 in Toronto, ON (Canada) (took 4+ weeks)
30-45 minutes phone interview, just general questions at first, getting to know you and then couple of behaviour questions
Interview Questions
Reason for Declining
personal reason
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Oct 29, 2010
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2010 in Toronto, ON (Canada) (took 7 weeks)
First HR will give u a call and to ask about your background and information that is related to sales, strength, weakness, why financial sales. Then they told me to do a personality test and arranged for the second telephone interview which ask more behaviour questions. (about 15 questions)
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Personal Banking Officer at Scotiabank
Posted Oct 13, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2010 in Toronto, ON (Canada) (took 2 weeks)
First Interview (Phone) - 30 min
- Called to discuss your interests in the company
- Qualification questions
Second Interview (Phone) - 1 hour
- Asked a bunch of behavioral questions
- Answers need to be specific to the situation
Third Interview (Panel with included District Manager and Branch Manager) - 30-45min
- Asked behavioral questions of situations that are likely to happen on the job to see what you would do in those scenarios
Note: If you don't hear immediately after the interview that you have progressed to the next stage, you didn't get the job.
Interview Questions
Other Details
The interview consisted of a Background Check, a Personality Test, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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