Sears

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Sears Customer Service Representative Interview Questions

Updated Nov 24, 2014
Updated Nov 24, 2014
7 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral. The process took a weekinterviewed at Sears.

Interview Details

Apply on-line and take assessment, called within a week, HR was sick. 2 interviews. 1st over the phone, 2nd in person. Q&A, situation questions. Bkgrd consent and drug test after offer accepted.

Interview Questions
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Sears

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Winter Park, FL
    Anonymous Interview Candidate in Winter Park, FL
    Application Details

    The process took 5 daysinterviewed at Sears in August 2014.

    Interview Details

    Worst interview process. The questions they ask and the criterias are not relevant For the job. The recruiter really needs to be more humble and never forget the start from 0 in the past.

    Interview Questions
    No Offer
    Negative Experience
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Round Rock, TX
    Anonymous Interview Candidate in Round Rock, TX
    Application Details

    I applied online. The process took a weekinterviewed at Sears.

    Interview Details

    They will ask about 5-8 questions in regards to experiences in dealing with difficult customers and how you were able to solve the issue. They also ask questions in regards to examples of how to handle certain situations in the previous work place.

    The entire interview process is about 15-30 minutes with 2 people interviewing you and writing down everything you say (barely any eye-contact). Be sure to dress professionally and always be prepared to ask 1-2 questions in regards to the position that you are wanting.

    Interview Questions
    • What do you hope to achieve in becoming a csr and why? OR What makes great customer service.   Answer Question
    Negotiation Details
    Coming in to an entry level position is very easy. Their base rates are basically the same, anywhere from $10-$13 hr for customer service reps.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied in-person. The process took a dayinterviewed at Sears in May 2012.

    Interview Details

    The Hiring process is good the Human Resource person is really nice and easy to talk to.

    Interview Questions
    • She just ask about previous experience that would help with work at Sears, and what hours are you available.   Answer Question
    Negotiation Details
    There was none you either except or don't have the job
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Round Rock, TX
    Anonymous Interview Candidate in Round Rock, TX
    Application Details

    I applied through an employee referral – interviewed at Sears in January 2009.

    Interview Details

    Initial interview with time listening in on the call floor, testing, reinterview with roll playing

    Interview Questions
    • None of the questions are really hard, just be sincere   Answer Question
    Negotiation Details
    No negotiation, you have to take what is offered
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Sears in September 2013.

    Interview Details

    Got reference thru a friend and was called for a personal interview

    Interview Questions
    • What is the attractive part of a customer service representative's job?   View Answer
    Negotiation Details
    It was easy one step
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in London, ON (Canada)
    Anonymous Interview Candidate in London, ON (Canada)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sears in February 2011.

    Interview Details

    It was a smooth process. Friendly H R associate. Made me feel welcome

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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