Sears
2.5 of 5 3,172 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

Sears Customer Service Representative Interview Questions & Reviews

Updated Mar 11, 2014
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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Colorado Springs, CO

I applied in-person and the process took a day - interviewed at Sears in May 2012.

Interview Details – The Hiring process is good the Human Resource person is really nice and easy to talk to.

Interview Question – She just ask about previous experience that would help with work at Sears, and what hours are you available.   Answer Question

Negotiation Details – There was none you either except or don't have the job

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Customer Service Representative Interview

Customer Service Representative
Round Rock, TX

I applied through an employee referral - interviewed at Sears in January 2009.

Interview Details – Initial interview with time listening in on the call floor, testing, reinterview with roll playing

Interview Question – None of the questions are really hard, just be sincere   Answer Question

Negotiation Details – No negotiation, you have to take what is offered

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Average Interview

Customer Service Representative Interview

Customer Service Representative
Round Rock, TX

I applied online and the process took 1 week - interviewed at Sears.

Interview Details – They will ask about 5-8 questions in regards to experiences in dealing with difficult customers and how you were able to solve the issue. They also ask questions in regards to examples of how to handle certain situations in the previous work place.

The entire interview process is about 15-30 minutes with 2 people interviewing you and writing down everything you say (barely any eye-contact). Be sure to dress professionally and always be prepared to ask 1-2 questions in regards to the position that you are wanting.

Interview Question – What do you hope to achieve in becoming a csr and why? OR What makes great customer service.   Answer Question

Negotiation Details – Coming in to an entry level position is very easy. Their base rates are basically the same, anywhere from $10-$13 hr for customer service reps.

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Customer Service Representative Interview

Customer Service Representative
Edmonton, AB (Canada)

I applied through an employee referral and the process took 2 days - interviewed at Sears in September 2013.

Interview Details – Got reference thru a friend and was called for a personal interview

Interview Question – What is the attractive part of a customer service representative's job?   View Answer

Negotiation Details – It was easy one step

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Easy Interview

Customer Service Representative Interview

Anonymous Employee
London, ON (Canada)

I applied online and the process took 2 weeks - interviewed at Sears in February 2011.

Interview Details – It was a smooth process. Friendly H R associate. Made me feel welcome

Interview Question – Very conventional interview   Answer Question

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