Glassdoor is your free inside look at Sears interview questions and advice. All 423 interview reviews posted anonymously by Sears employees and interview candidates.
No Offer – Interviewed in Ventura, CA May 2012 – Reviewed May 23, 2012
Interview Details – I was relocating to Ventura, Ca from my current home. I drove 180 miles for the interview to find out they cancelled my interview without notifying me. They stated it was because my application online had expired. Funny, when they called me for the interview it was not expired! They were not even apologetic and was like Oh well, you can re-apply on line. Just pathetic and a joke of a company!!
No Offer – Interviewed in Hoffman Estates, IL Feb 2010 – Reviewed Oct 3, 2011
Interview Details – I was recommended by one VP, in another division that didn't have any jobs available, to a VP in another division. The HR rep scheduled a series of one-on-one interviews with upper level management at Headquarters, from 8 am to noon. I was asked to fill out on online application. Their online application system is horrible. The first time I tried to fill it out, it timed me out and since it doesn't ask you to register and create an account, I had to start all over again! No information had been saved. This happened a number of times. The online application was ridiculously long. I eventually kept the answers in a Word page doc to "hurry up" the process so that I wouldn't get timed out. The day of the interview, for the most part, was pretty good. Most of the people I interviewed with were very honest about the job - very frustrating, long hours, micromanagement, never enough resources, no support, etc. I appreciated that they were warning me about what I would be getting in to, but I was unemployed and I didn't care. Then the person who was supposed to interview me from 10:30 to 11:15 didn't show up, so I just sat in the conference room and waited. The VP that I would have reported to was last and was scheduled from 11:15 to 12:00. He showed up, said he had a few phone calls to make, and stood outside of the conference room making phone calls. When he did interview me, he had a lot of open-ended questions, but they were definitely leading questions. When I provided any solutions that were customer-centric, he literally scoffed. Then he said, "Oh, you don't mind if I keep you past 12 do you?" Again, unemployed, so I said, "No." He also admitted that he hadn't read my resume, and didn't have a copy with him. I didn't have a copy either... I'd never had to give one to an interviewer, they always have it in front of them, with questions already written down. He chastised me for not having a copy of my resume. I didn't chastise him for not taking the time to prepare for an interview... He then said normally he would have read my resume, because he would have been the one to determine if I was qualified, not a VP from another division... So apparently I didn't have a chance and my day had been wasted.
Interview Question – If you were the product manager for baby products online, how would you assist first time moms with their online experience? Answer Question
No Offer – Interviewed in Milford, CT Apr 2011 – Reviewed May 18, 2011
Interview Details – The HR department was really hard to find, and it was even harder to make the HR person even crack a smile. I was recently assaulted, but the reason I did anyway was to prove to the attacker they didn't take over my life. I was confused as to what the definition of "Sales" was at Sears, and the interviewer was very rude to me, and snapped at me. She talked me out of the sales, and tried to talk me into the cashier position. I wanted to work in the clothing department, but she cut me off. I ended up not wanting to work at this Sears after this horrible experience. I felt bad because the other employees were very nice when I asked where the HR department was.
Interview Question – Desired Positions to work Answer Question
No Offer – Interviewed in Jan 2009 – Reviewed Mar 27, 2011
Interview Details –
First round of interview was conducted on campus at the career service office. Around 50 students from various universities all across the country were invited to on site interview in Chicago Sears headquarter. My flight arrived in Chicago @ 2am and the interview was 8am! I barely got any sleep the night before the interview. The interview lasted a whole day. We were first given a big presentation about Sears from the senior managers then students were divided into smaller groups depending on the job functions.
The most difficult part was the role play group interview in a closed meeting room. We were given a case to discuss. Each candidate has to pick and speak for a character in the case. There are two observers(interviewers) in the room taking notes. I am a number person. Compared to marketing major students, I am not good at selling my ideas.
I am among the only three MBA students with real work experiences. Before graduate school, I was a product manager for two years and I speak two foreign languages. I could have been a darn good buyer for them but they seems to want sales people only.
Interview Question – Given a case involving four parties, you have to choose to represent one party and negotiate the issue with other candidates. Answer Question
Declined Offer – Interviewed in Jul 2010 – Reviewed Jul 27, 2010
Interview Details – Hard interview where he only cared about numbers and math facts of previous job. Straightforward though which was appreciated. Be prepared to talk about numbers from previous job...in my case it was hard because the way he wanted the store volume broken down into my part of the store wasn't how we worked.
Reason for Declining – Didn't pay as well as I had hoped.
Accepted Offer – Interviewed in Chicago, IL Nov 2011 – Reviewed Jan 10, 2013
Interview Details – Very intricate and involve a lot of preparations
Interview Question – Biggest challenges throughout career Answer Question
Negotiation Details – No negotiating occurred during the process since I was an internal promotion
Accepted Offer – Interviewed in Hoffman Estates, IL Jun 2011 – Reviewed Dec 10, 2012
Interview Details – Situation based questions. Be prepared to think back on actual examples.
Interview Question – Name a time when you responded to someones needs with a sense of urgency Answer Question
Negotiation Details – Minimum wage, take it or leave it
Declined Offer – Interviewed in Clovis, CA Sep 2010 – Reviewed Nov 7, 2010
Interview Details – I applied online to be a sales associate and immediately after I filled out the application it gave me interview times and dates. I scheduled the interview online and went into the HR office. I went inside and told the lady up front I was there for my interview and then she told me to wait outside. It only took about 5 minutes for another lady to come out and call my name and then go into a room to have a one on one interview. She asked me a lot of questions about previous experiences and the questions were really hard because I had to think up things on the spot. She was very friendly though. Then she called a day later saying I had made it to the 2nd interview so I scheduled that interview for a few days later. On the 2nd interview the lady asked me many difficult questions about previous experiences once again and these questions were very vague. It was hard to come up with an answer without thinking a long time and on top of it the lady was rude and seemed to have no interest at all. Then she said I would either get a call saying I got the job or an email saying I didn't. A week and a half went by and I got neither so I called the office to see what was going on and the lady who answered was rude and disorganized. She cut me off and interrupted when I was trying to explain to her what the problem was. She said I was wrong and they didn't send out emails. Then she talked to the manager/supervisor and turns out I was right. They do send emails and supposedly I was supposed to get one saying I didn't get the job, but I never recieved it. Overall, I thought they were all rude and disorganized.
Interview Question – If you could come up with any kind of technology, what would it be? Answer Question
Declined Offer – Interviewed in Joplin, MO Jun 2012 – Reviewed Aug 9, 2012
Interview Details –
This was, without a doubt, the most horifying job interview I ever could have imagined. I showed up on time; I was told that the manager holding my interview, Manny Cordoba, would be with me in a few minutes. About fifteen minutes later he showed up with several other employees, saw that I was there, and then proceeded to hold a ten minute meeting, making me wait. I would have left and not returned if I had known it was him.
When I finally got in, I was shut in a small room with him. He intimidated me into agreeing to work earlier and later. He was not friendly at all and very cold. Several times he made me feel very unintelligent. As it was an interview, I was prepared to answer questions about myself, but was shocked when he started rambling about comission sales, how employees are required to have have a 30% sales rate on Sears cards, and other absurd store ideals that are certainly contributing to the demise of the franchise.
Overall, he was a highly unpleasant individual, and I recall wondering at the time how on Earth he had weasled his way into a management position with this attitude. When he finished his interview, he told me that I had to do two more interviews, and that my second interview would follow the first.
The woman that interviewed me next was friendly and warm, a stark contrast from that neanderthal of a man that had interoggated me. Unfotunately, he'd put a sour taste in my mouth, and I wanted nothing to do with the company. I was scheduled for a third interview the next day even though I showed that I was not interested. I cancelled the next day, and thanked the good lord above for letting me dodge a bullet.
Interview Question – There were plenty of absurd questions, but one that stumped me was whether or not I would be interested in doing comission sales. I had no idea what they were at the time, and given the scoundrel's attitude, I had no intentions of asking. Answer Question
Reason for Declining – The management was clearly cold, arrogant, and snide.
Pros: As an mca I get to assist customers and organize the department, two things I enjoy. Most who come to sears expect bad service and it's surprising to them when they are proved wrong. Good pay, and my co-workers are always willing to help other… – Full Review `
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