Sears Sales Associate Interview Questions

Updated Jul 22, 2015
202 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online – interviewed at Sears.

Interview

Long online application and survey. Then after about a month, got a call to come in. First meeting was with the Head Cashier for a group interview. Lasted about 15 minutes. Basic Questions and asked for examples of how to handle situations. Then immediately called up for the second part the the assistant manager. Same thing, similar questions, done in pairs with another interviewee. Was immediately given an appointment for a final interview. Final interview was a large group interview with the GM. Very open feel, more casual. She wanted to see how social we were and how we would handle speaking to customers. Was called the next day and offered a position pending drug test.

Interview Questions

  • Tell us a time when you had an upset customer and how did you resolve the situation. Tell us a time you went above and beyond in the name of customer service.   Answer Question

Other Interview Reviews for Sears

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in Fresno, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Sears (Fresno, CA) in June 2015.

    Interview

    I applied online and got a call to set up an interview a few days later. I was told I was going to be interviewed by the store manager and the sales lead however that wasn't the deal. It was a 1:1 interview with the store manager. From the beginning, he told me that he was going to be asking me basic interview questions that I've probably been asked before. He was very easy going and explained every detail about the job. I was offered the job on the spot and was told to wait for an email to confirm my acceptance of the position. My friend told me it took her about a week to get that email so I'm still waiting on it. After that, the store manager told me that they need to do a background check and whatnot before I start. The training process is about 2 weeks and after 30 days I can start making commission.

    Interview Questions

  2.  

    Sales Associate Interview

    Anonymous Employee in Denver, CO
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Sears (Denver, CO) in June 2015.

    Interview

    very clean and direct. Very good in describing what was expected and the pros and cons of the job. I was a little concerned about the "brand" of Sears. I am wondering how young adults will perceive the brand. Good interview. It just didn't feel like the right fit for me right now

    Interview Questions

  3.  

    Sale Associate Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Sears (Austin, TX) in April 2015.

    Interview

    It was a two interview process, the first one was to actually see you in person and if your apperance was fiting. Followed by many questions about your private life like hobbies and interests. The second interview got more informative about what you would actually be expected to learn and the task you would be assigned. Next was benefits and salary. In the end I got a job offer to start next week.

    Interview Questions

    • Would you like full time or part time employment?   1 Answer

    Negotiation

    It was very easy and informative.

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  5. Helpful (1)  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Sears in January 2015.

    Interview

    Very laid back interview! This is only my second job interview ever (with no retail experience) and it was so easy! Could be cause the lady who interviewed me was very laid back and made me feel comfortable. I made small talk to break the ice which lead to just random convos like with a friend. She asked my availability, if I was okay with the pay, and then after she asked me maybe 5-7 questions. Before we left the office she asked me to bring my ssn and licenses to scan (heard that normally means you got the job) & told me i'd be an great asset to the company! After she took me down to the department I would work in and the manager of that dept was SO nice and sweet. Instantly felt comfortable. The interviewer left me with the manager of the dpt and came back later... Meanwhile the head of the dpt was telling me my basic duties (what id be doing). She loved me and asked if I was interested & was telling my interviewer basically like 'what do we need to do to get her hired and working'. Interviewer said we are just waiting for the background check and basically thats all. I came back to the store later that day to have my stuff scanned & it was a diff lady who helped me & said "welcome to the team!" And I told her not yet hired and she was saying when they have you bring that info to scan its to get the person signed up for orientation and she was like so you most likely got the job. Lol. Two days later got an email and call welcoming me to the team & scheduling me for orientation! (: I had the interview on monday, got a call back with hiring manager on wednesday, and have orientation on friday!

    Interview Questions

    • Name a time when you had to make a last minute decision.   Answer Question
    • Name a time when you had to convince someone to buy something they didn't want/like.   Answer Question
    • Name a time you had a conflict with someone, how did you resolve it? What did you learn from this?   Answer Question
  6.  

    Sales Associate Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Sears.

    Interview

    It was a very simple and easy interview. I applied online and about a week later I got a call for an interview the next day. It was just me and another older woman waiting for an interview and I went first. The interview was at most 20 minutes and she asked the usual questions you hear for a retail job. She said I would hear back in a few days and I got an email saying I didn't get the job but overall an easy interview!

    Interview Questions

    • "Tell me about a time you overcame failure and how" "What's your availability" "Who inspires you" "Why do you want to work at Sears"   Answer Question
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at Sears.

    Interview

    Interview process took a day, you have to take personality and sales experiences tests. training is extensive but helpful. Interview process is average and tests took an our to resolve

    Interview Questions

    • sales experiences and personality can have tricky questions   Answer Question
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Sears.

    Interview

    Phone interview and one live interview with manager. Both interviews were a breeze. Should be no problem if you have half a brain. Appeared to forth with about job, except probably exaggerated commission possibilities.

    Interview Questions

  9.  

    Sales Associate Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at Sears.

    Interview

    I worked at a hometown store, so I just talked with the owner and manager for a half hour. They asked about my past work history, and schedule availablty. They never discussed how much I would be making until after I started.

    Interview Questions

  10. Helpful (1)  

    Sales Associate Interview

    Anonymous Employee in Santa Maria, CA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Sears (Santa Maria, CA) in July 2014.

    Interview

    Application, next couple days you get a call by a recruiter, and then finally you go for a nightmare. Got to interview at 11:50am for a 12pm interview. 12:10pm interviewed by a really nice white guy in the department I applied for. Then 2 hours later....After waiting in a small lobby where you can overhear the corporate recruiter talking behind your backs on the opinion of candidates. She was a younger black lady and she seems to give favor to black candidates. I had previous customer service experience, a college degree in a related field, and the first manager who interviewed me I heard saying great things to her about me. Then I heard her talking down my degree and making assumptions like some one with a bachelor's degree really won't be here long. I was appalled by this and finally she came in offering me a position in another department. I had a bad gut feeling, but I said yes, but did some investigation and it turned out the manager in that department is one of the worse and they don't get a lot of business. I went back in there and asked what was going on and I would not work in that department. She created some lie and wouldn't say straight to my face why she had a problem with me. The lady who they hired had less experience and was black and maybe they thought a female could sell shoes better? Still I think it was discriminatory and after 2 hours a sorry or giving me an alternative would have been nice. I will never shop at Sear's again. I would not tell even the most desperate to work here. Commission is so low. You get $7/hr plus like $2 or $3 for commission on that day. End corporate America now!

    Reasons for Declining

    Department manager is a jerk and low pay. I would not recommend this company even to my worse enemies.

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