Sears Sales Associate Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 55 ratings 
“Easy” Interview
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Interview Experience [?] Based on 55 ratings
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| 41–50 of 55 Sears Interviews | Sort by |
Sales Associate at Sears
Posted Aug 10, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took a day)
The interview consisted of a group interview, people were chosen from the group then interviewed individually.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Aug 10, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2008 (took 2 days)
I applied online and was prompted to set up a time for my own interview. The day before my interview I got an email saying it was rescheduled to the next week. When I went in, the manager was there but didn't feel like doing any interviews that day, so I was interviewed by a new employee who it was his first week there. He told me that he hasn't made any money so far, since its a 100% commissions job and he was stuck doing interviews the hole time and that the manager told him he'd make a lot more than minimum wage even though he wouldn't make base pay, but she was wrong. He told that they were hiring for two different positions, but neither had a base pay, and asked if I was still interested. I said no, then he told me to apply in a few weeks for a cashier position.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Aug 5, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2010 (took 2 weeks)
I applied online and was prompted to set up a time for my own interview. The day before my interview I got an email saying it was rescheduled to the next week. When I went in, the manager was there but didn't feel like doing any interviews that day, so I was interviewed by a new employee who it was his first week there. He told me that he hasn't made any money so far, since its a 100% commissions job and he was stuck doing interviews the hole time and that the manager told him he'd make a lot more than minimum wage even though he wouldn't make base pay, but she was wrong. He told that they were hiring for two different positions, but neither had a base pay, and asked if I was still interested. I said no, then he told me to apply in a few weeks for a cashier position.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Jul 28, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took 2 weeks)
Went in for first interview, it was pretty easy. Try asked situational work related questions. After, the interviewer gave a your of the floor/dept you'll be working at. He then told me they'll call me back. Came back in for the 2nd interview the next week, the 2nd interviewer asked about the same questions. After he asked for me to wait while he checks if the store manager is free to interview me. It was about the same process. Then theyade fill out skme paperwork and made me take a drug test. They then said they'll call me when they find out the results to my background check. Haven't heard from them yet.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Apr 15, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2010 (took 3 days)
Online application with a prompt at the end to select a day and time for a one-on-on. Interviewed with 2 different department managers who were as sweet as could be and asked me basic interview questions such as "describe a time when you went out of your way to provide excellent customer service." They both apparantly really liked me because they gave me a choice of several different departments but suggesested that I might want to meet with the store manager to discuss a commisioned position that is about to open because they felt that I might be a perfect fit. I have a meeting with the store manager scheduled for tomorrow.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Mar 23, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2010 in Monaca, PA (took 2 days)
I had two interviews with two different employees of this store. Both interviews went very well in my perspective. The second interview I was told to my face it wouldn't of gone as far as it did if I wasn't able to interact with customers, I was told that I obviously didn't have a problem doing so. I was told that I would be notified within two days of the out come weather they would offer me a position or not. About 4 weeks ago I had an interview with a manager for either Loss Prevention or Sales Associate. He said there were no positions open for Loss Prevention and that there was a position open in Major Appliances for a Sales Associate, but he would have to forward it to that manager. A week later I received a call from the Major Appliances manager on a Saturday. I called him back the following Monday he was not in. I played phone tag for a week trying to get a hold of him. I reached him the following Saturday, and he had me meet him the next Monday for an interview. He said that it was a Commissioned Sales Associate position that used a draw system. He said that the interview would not of gone as far as it did if I wasn't able to speak to new people, but obviously you don't have that problem. He told me that he would get back to me within two days with the outcome weather they would offer me a position or not, after he goes over it with his superior. I gave him a day and called him that Wednesday, and he wasn't in. Once again I played phone tag with this gentleman for another week and didn't reach him until the Friday after that week. That day I called asked for this gentlemen and he said it was him and I told him who I was, and "click" abruptly I was hung up on. I called right back thinking it was maybe a mistake, and "click" once again. I called back roughly 10 minutes later a different gentleman answered and I said is this so and so and they said no just a minute, roughly 20 seconds later "click". I was hung up on three times with no explanation of the outcome of my employment, or no time to speak. I contacted the store manager and told him what happened to me, he didn't show much symphony towards except that he was sorry, and that he would take care of it. I told him how he could get a hold of me if he needed to, it’s been three days and I haven't heard anything. I would of rather of them told me the position has been filled, or that I'm over or under qualified than to of been hung up on three times, that is very unprofessional and I don't know how a company can run a business with employees like this.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Feb 2, 2010
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Oct 2009 in Pasadena, CA (took 3 weeks)
My interview process consisted of four interviews.
The first was a prescreening interview which went well. I was scheduled for a 1st interview the following week.
My 1st interview went very well and I was scheduled for a 2nd interview with a department manager the same day.
My second interview went well and seemed to be leading to a job offer but at the last second he noticed a skill on my application that led him to ask if I would be interested in a different hire paying position. I then set up another manager who could hire me for this other department.
I return the next week for my 2nd second interview only to find out that I am not qualified for the hire paying position and that the man who gave me my second interview was not even a manager in the department I was originally applied for. I then set up another interview with someone who could hire me for the original position
My fourth interview was delayed due to a staff meeting, it was delayed three hours. I could hear the meeting going on and all the department managers were getting yelled at by the store manager for not doing their jobs. at the end of this meeting i had my interview and was offered a position, i declined
Interview Questions
Reason for Declining
Any store that could not follow their own hiring procedures
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Jan 21, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2008 (took 1 week)
My first interview was with the Operations Manager. In this interview, I was asked about my strengths and weaknesses. The next interview was the Brand Central Manager. In this interview, I was asked what I know about televisions, vaccums, cameras, and camcorders. I was also told to always smile because if you don't you will not be hired.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Jan 16, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2008 (took 5 days)
Not too bad, you take an initial multiple choice personality test then based on that they bring you in for first round person to person interviews with HR. Then you are interviewed by the manager of the department you are applying for. If he/she likes you, you're in.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation, an IQ/Intelligence Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sears
Posted Jan 4, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Kingston, NY (took a day)
My initial communications with the company began with your standard online questionnaire to see if I was a good fit for the company. I applied for electronics sales.
I was called the next day and asked when I would be available for an interview. We scheduled an interview four days after the phone call.
When I arrived at the store, I initially spoke to the young lady who was working as their HR personnel. She told me that she wasn't sure where they were going to place me, and had me sit in the Loss Prevention office of all places to wait for the assistant manager in charge of home improvement. I got plenty of strange glances as employees walked past the room with me on the bench.
After about ten minutes the assistant manager arrived and the interview began. He asked the typical retail store interview questions with nothing that really struck me as abnormal. One thing that I told him was that I knew absolutely nothing about tools, lawnmowers, or snow blowers; I also had no selling experience.
After the first portion of the interview, I was then asked to wait yet again while they found the general manager (who was an extremely nice guy) to ask me the same questions as the first guy. Again, I told him that I knew nothing about tools, etc. In response to this, he asked me to "sell" him a stapler. I did a quick spiel about the features of the stapler that made it worthwhile, and after telling me what he liked about me, and promising me that they'd be able to teach me the products he gave me the job.
The general manager told me that he gave me the job because of a few key things. First, I looked him in the eyes at all times. Second, I sat straight up and was not afraid to answer questions honestly and directly. Third, when he asked me to "sell" him the stapler, I did not freeze even though I had no prior experience.
One thing that I should mention is that they never "taught" me the tools. They gave me about 20 hours of computer-based training in total to learn everything there was to know about the store's operations as well as its products. I reached out to my fellow employees often, but they basically just told me to tell customers something they'd want to hear to sell the product; my conscience wouldn't allow me to do that, so I left the job fairly quickly.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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