Sedgwick Claims Management Services

  www.sedgwickcms.com
  www.sedgwickcms.com
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Sedgwick Claims Management Services Customer Service Representative Interview Questions

Updated Aug 5, 2014
Updated Aug 5, 2014
5 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 5+ weeks - interviewed at Sedgwick Claims Management Services in July 2014.

Interview Details

I applied June 20, 2014. I had a phone interview on July 7, and was offered the job on July 18. I,had one phone interview and a two person face to face interview.

Interview Questions
Negotiation Details
None
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Sedgwick Claims Management Services

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sedgwick Claims Management Services in March 2014.

    Interview Details

    Phone interview, several online tests, a Spanish phone interview and face to face interview.

    Interview Questions
    Negotiation Details
    no
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Dubuque, IA
    Anonymous Interview Candidate in Dubuque, IA
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at Sedgwick Claims Management Services in April 2012.

    Interview Details

    Submit an application online, fill out paperwork in email, do a phone interview, get a live interview if you get that far. The interviewers are very professional and know what they are doing, but dont let that fool you, they are really nice! Dress nice and be prepared for a bunch of questions about past jobs and what your future plans would be with the company.

    Interview Questions
    • The questions are quite easy if you have job experince in customer servie. Such as "Name a time you had a difficult Client on the phone and what did you do to solve the issue?"   Answer Question
    Negotiation Details
    We worked out a salary and any special needs (days off) before hired.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sedgwick Claims Management Services in January 2012.

    Interview Details

    It was great. Relatively quick.

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Average Interview
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    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2 weeks - interviewed at Sedgwick Claims Management Services in June 2011.

    Interview Details

    It takes a long time for this company to get back to candidates. Most people wait 1-2 months before the interview process begins. This position requires a phone interview. If you pass you are then given a typing and personality test. If that is passed they do a very thorough background check that takes several days. They do attempt to contact all your employers and do check you education history. After that, if you are telecommuting, you have to wait for your equipment and fill out the required paperwork which may consist of having to drive up to 2 hours to a physical location or if you are too far away participating in a webcam session.

    Interview Questions
    • Name a time where you were not able to satisfy a customer and what you tried to do to rectify the situation?   View Answer
    Negotiation Details
    They are pretty stringent in what they pay and the hours for this position. There are occasional opportunities to change hours after you are in the position for a while. Most people do not get raises.
    Accepted Offer
    Positive Experience
    Average Interview

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