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Sephora Product Consultant Interview Questions

Updated Nov 12, 2014
Updated Nov 12, 2014
16 Interview Reviews

Interview Experience

Interview Experience

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Product Consultant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeksinterviewed at Sephora in May 2013.

Interview Details

For the sephora inside JCPenney job, I submitted my application online thru the jcp website. They later called me to set up an interview. On the interview they ask you the usual questions like why you want to work there, a situation in the past when you've provided excellent customer service, how you handle a difficult customer, etc etc. It wasn't a difficult interview.
I went dressed in a business casual outfit with my makeup done. Not too heavy, but making sure it looks like you spent time on it. You don't need prior professional experience with makeup or anything, but being interested and excited about makeup and skincare is a must.

Interview Questions
  • How would you handle a difficult customer? Be prepared to have a few interesting questions for them as well   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Sephora

  1.  

    Product Consultant Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    interviewed at Sephora in October 2014.

    Interview Details

    Really nice and made me feel more then comfortable, got things a little due to miscommunication but other then that it was a great over all experience. I would interview with this company again in a heart beat

    Interview Questions
    No Offer
  2. 4 people found this helpful  

    Product Consultant Interview

    Anonymous Interview Candidate in Glendale, AZ
    Anonymous Interview Candidate in Glendale, AZ
    Application Details

    I applied in-person. The process took 6 daysinterviewed at Sephora in September 2014.

    Interview Details

    The whole process started because I was in Sephora inside jc Penney one day on a Friday and ended up talking to the beauty leader and asked if they were hiring. He said that they were and asked questions such as if I was comfortable touching people's faces, availability and if I have any experience... I do, but it's very little. He loved me and told me to either go to the kiosk or go home and apply online. He gave me his card and told me to call him right after I submit my application, so he can pull it. I called him and he said he was going to pull it, but he was about to get off and would be on vacation until Tuesday, so expect a call on that day. Like clockwork, Tuesday came and my phone rang. It was him asking if I was available the next day for a group interview.

    I got to jcp that Wednesday for my group interview and they were expecting about 6 applicants that they called to show up. Only 3 of us were there when it was interview time which was fine with me because my chances were that much better! (1 girl showed up about 10 minutes late and they sent her away... So BE ON TIME!) The interview panel consisted of Sephora's Beauty Leader, jcp's HR manager and Sephora's Education Leader.

    I felt like it was more of a group conversation than an interview. It was actually pretty fun and easy. There weren't really any unexpected questions. They were all standard customer service and sales questions. I'll list some of the questions below.

    All in all, it was a good experience and it all happened pretty fast. I inquired about the job on Friday and had the job on Wednesday.

    Interview Questions
    • Why do you want to work at Sephora?   View Answers (2)
    • Explain a good and bad experience as a customer and your opinion or stance on the company after your experience?   View Answer
    • Explain a bad experience with someone you worked with and how it was resolved?   View Answer
    • How would you deal with a difficult customer?   View Answer
    Negotiation Details
    I didn't try to negotiate. They offered $11 to start and I accepted because I don't have much experience.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Product Consultant Interview

    Anonymous Interview Candidate in West Des Moines, IA
    Anonymous Interview Candidate in West Des Moines, IA
    Application Details

    I applied online. The process took 2 daysinterviewed at Sephora in October 2013.

    Interview Details

    Worked at the Sephora Inside JCPENNEY; you are essentially interviewing for JCP, so they call you usually for a group interview and then they hire everyone, kind of no process to it at all....

    Interview Questions
    • You go around the store and talk about how you would sell to a customer, in a different department such as mens or childrens, if you are a salesperson its quite easy.   View Answer
    Negotiation Details
    No negotiation, they brought us into a room and one by one they told us we were hired and here's x amount of dollars, i was unemployed at the time so any money was better than no money. Not a wage i would want to raise a family on.
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 2+ weeksinterviewed at Sephora.

    Interview Details

    Great interview. Vert easy to talk to, I felt like I was talking to friends. Talked in the phone for a while and met the following day to meet in person.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Sephora.

    Interview Details

    Interview process was great! I interviewed for SEC originally and had to go through 3 interviews. Beauty Leader, Jcpenney store manager, and district manager. The beauty leader interview was by far the easiest. It felt like you were talking to an old friend. The hiring process took over a month which was annoying. I had all 3 interviews with no call from the Beauty Leader. I would call almost everyday with no answers for over a month. And since it took that long, she lost my application and I had to redo the application. That was definitely annoying since that is a long process. Plus I didn't even get the position I was looking for.

    Interview Questions
    • I personally had no difficult questions. Normal retail questions were asked.   Answer Question
    Negotiation Details
    She offered me Product Consultant instead of the position I originally applied for.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sephora.

    Interview Details

    Took a few months to get in and situated. The manager was always grumpy and unorganized. Had one interview and was hired at a very low rate

    Interview Questions
    Negotiation Details
    what about, 10.30 and hour? ok how about 10.75
    Accepted Offer
    Negative Experience
    Easy Interview
  8.  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Sephora.

    Interview Details

    Fairly easy, sent in resume and filled out application, got a call to schedule a face to face interview.

    Interview Questions
    • Questioning was fairly average, wanted to know if you were friendly, and could sell product.   Answer Question
    Negotiation Details
    Pay was based on experience, no negotiations.
    Accepted Offer
  9. 2 people found this helpful  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sephora.

    Interview Details

    I applied online for the Sephora inside a local JCP, got a call for the interview. Went in and the lady told me that it would be a super simple interview, and that it would be a role play. For 10 minutes she had me familiarize myself with the store, and then when the 10 minutes was over, she pretended to be a customer buying makeup for a gift. She did it to see how my customer interaction was and all that jazz.

    Interview Questions
    • Super easy interview, don't apply for sephora if you don't know crap about makeup. She asked me about college, my flexibility, and my experience with my last job and why I left. Honestly the easiest interview I've ever had.   Answer Question
    Negotiation Details
    Pretty much implied that I got the job, waiting for her to call me.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Product Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Sephora.

    Interview Details

    I filled/turned in my application to the manager, who seemed very interested. She asked me a couple of questions; why I wanted to work there and what my availability was. Then she told me that she was going to call all the candidates the following week because she was going to do group interviews. Sadly, I never got a call. :(

    Interview Questions
    No Offer

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