Serco Group Interview Questions

Updated Jul 8, 2014
Updated Jul 8, 2014
22 Interview Reviews

Interview Experience

Interview Experience

35%
50%
15%

Getting an Interview

Getting an Interview

50%
18%
15%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Manager Interview

    Anonymous Interview Candidate  in  Dubai (United Arab Emirates)
    Anonymous Interview Candidate in Dubai (United Arab Emirates)
    Application Details

    I applied in-person - interviewed at Serco Group in June 2010.

    Interview Details

    Very fast process. no skills were tested. i had 2 interviews: one with two hr representative and another one with the HR director and my line manager at the time. both were straight forward

    Negotiation Details
    strict. they did not want to negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Senior Customer Services Representative Interview

    Anonymous Interview Candidate  in  Mumbai (India)
    Anonymous Interview Candidate in Mumbai (India)
    Application Details

    I applied through a recruiter. The process took a day - interviewed at Serco Group in May 2010.

    Interview Details

    The HR was very good explaining about the company and job profile

    Interview Questions
    • How long would it take you to make a meaningful contribution to our firm?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 3 months - interviewed at Serco Group in November 2013.

    Interview Details

    Two rounds ..one with serco and one with the customer . Both telephone rounds.first round was more on HR . Second round with customer was more on the last project and questions related to interpersonal skills ...challenge faced....proud moment in previous project. How did I deal differences with colleagues...etc

    Interview Questions
    Negotiation Details
    Easy
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    IT Analyst Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied in-person. The process took 2+ weeks - interviewed at Serco Group.

    Interview Details

    Expected pattern but cannot crack as its again depends upon HR and their interest.

    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Risk Manager Interview

    Anonymous Interview Candidate  in  Hook, London, England (UK)
    Anonymous Interview Candidate in Hook, London, England (UK)
    Application Details

    I applied online. The process took 1+ week - interviewed at Serco Group in February 2011.

    Interview Details

    Face to face interview only with hiring manager and junior HR person.

    Interview Questions
    • Nothing really unexpected but had a good wrangle over the difference between a Risk and an Issue. If forecast at 100% probably is an incident in a years time a risk or an issue?   View Answer
    Negotiation Details
    Brief; I was aware of the salary bracket and asked for the top end.
    Accepted Offer
    Negative Experience
    Easy Interview
  7.  

    Team Leader Interview

    Anonymous Interview Candidate  in  Brussels (Belgium)
    Anonymous Interview Candidate in Brussels (Belgium)
    Application Details

    I applied online. The process took 3 months - interviewed at Serco Group.

    Interview Details

    One first interview with the recruiter + personality tests + one second interview with the contract manager

    Negotiation Details
    as salaries are poor negotiate some extra legal advantages
    Accepted Offer
    Neutral Experience
    Average Interview
  8. 5 people found this helpful  

    I Interview

    Anonymous Interview Candidate  in  Chennai (India)
    Anonymous Interview Candidate in Chennai (India)
    Application Details

    I applied online. The process took 4 weeks - interviewed at Serco Group in December 2010.

    Interview Details

    The interview process is very simple with

    Accepted Offer
  9.  

    Senior Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Serco Group.

    Interview Details

    Day Long - Assessment Centre. Three rounds of interviews and group discussions :
    1. Group Discussion and Case Study (thought process and client facing)
    2. Personal Presentation Round and Q&A (Presentation and communication)
    3. Face to Face interview with three member team (Compentency and team fit)

    Interview Questions
    Negotiation Details
    Joining period
    Accepted Offer
  10.  

    Contact Cetre Advisor Interview

    Anonymous Interview Candidate  in  Newcastle upon Tyne, England (UK)
    Anonymous Interview Candidate in Newcastle upon Tyne, England (UK)
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at Serco Group in October 2009.

    Interview Details

    the hiring was not with the company who took over it was with the listening company.

    Interview Questions
    Negotiation Details
    no negotiation phase
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Senior Customer Service Executive Interview

    Anonymous Interview Candidate  in  Mālād (India)
    Anonymous Interview Candidate in Mālād (India)
    Application Details

    I applied in-person. The process took a day - interviewed at Serco Group in July 2010.

    Interview Details

    Three or four rounds of interview depending on your communication skills. Hiring also depends on your qualification that's minimum 12th pass.

    Interview Questions
    • If applying for technical posts better be sound with your knowledge. If for voice then you must have your grammar in place.   View Answer
    No Offer
    Neutral Experience
    Average Interview

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