Serco Group

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Serco Group Interview Questions & Reviews

Updated Jul 8, 2014
All Interviews Received Offers

Getting an Interview  

50%
18%
15%

Interview Experience  

35%
50%
15%

Interview Difficulty  

Average Difficulty
22 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Manager Interview

Manager
Dubai (United Arab Emirates)

I applied in-person - interviewed at Serco Group in June 2010.

Interview Details – Very fast process. no skills were tested. i had 2 interviews: one with two hr representative and another one with the HR director and my line manager at the time. both were straight forward

Negotiation Details – strict. they did not want to negotiate


1 person found this helpful

No Offer

Neutral Experience

Average Interview

Senior Customer Services Representative Interview

Senior Customer Services Representative
Mumbai (India)

I applied through a recruiter and the process took a day - interviewed at Serco Group in May 2010.

Interview Details – The HR was very good explaining about the company and job profile

Interview Question – How long would it take you to make a meaningful contribution to our firm?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Business Analyst Interview

Business Analyst

I applied through a staffing agency and the process took 3 months - interviewed at Serco Group in November 2013.

Interview Details – Two rounds ..one with serco and one with the customer . Both telephone rounds.first round was more on HR . Second round with customer was more on the last project and questions related to interpersonal skills ...challenge faced....proud moment in previous project. How did I deal differences with colleagues...etc

Interview Question – Nothing.   Answer Question

Negotiation Details – Easy


No Offer

Positive Experience

Difficult Interview

IT Analyst Interview

IT Analyst
Hyderābād (India)

I applied in-person and the process took 2+ weeks - interviewed at Serco Group.

Interview Details – Expected pattern but cannot crack as its again depends upon HR and their interest.


Accepted Offer

Negative Experience

Easy Interview

Risk Manager Interview

Risk Manager
Hook, London, England (UK)

I applied online and the process took 1+ week - interviewed at Serco Group in February 2011.

Interview Details – Face to face interview only with hiring manager and junior HR person.

Interview Question – Nothing really unexpected but had a good wrangle over the difference between a Risk and an Issue. If forecast at 100% probably is an incident in a years time a risk or an issue?   View Answer

Negotiation Details – Brief; I was aware of the salary bracket and asked for the top end.


Accepted Offer

Neutral Experience

Average Interview

Team Leader Interview

Team Leader
Brussels (Belgium)

I applied online and the process took 3 months - interviewed at Serco Group.

Interview Details – One first interview with the recruiter + personality tests + one second interview with the contract manager

Negotiation Details – as salaries are poor negotiate some extra legal advantages


4 people found this helpful

Accepted Offer

Neutral Experience

I Interview

I
Chennai (India)

I applied online and the process took 4 weeks - interviewed at Serco Group in December 2010.

Interview Details – The interview process is very simple with


Accepted Offer

Neutral Experience

Senior Consultant Interview

Senior Consultant

I applied online and the process took 3 weeks - interviewed at Serco Group.

Interview Details – Day Long - Assessment Centre. Three rounds of interviews and group discussions :
1. Group Discussion and Case Study (thought process and client facing)
2. Personal Presentation Round and Q&A (Presentation and communication)
3. Face to Face interview with three member team (Compentency and team fit)

Interview Question – Mosty based on existing work experience.   Answer Question

Negotiation Details – Joining period


Accepted Offer

Positive Experience

Average Interview

Contact Cetre Advisor Interview

Contact Cetre Advisor
Newcastle upon Tyne, England (UK)

I applied through a recruiter and the process took 2 days - interviewed at Serco Group in October 2009.

Interview Details – the hiring was not with the company who took over it was with the listening company.

Interview Question – it was laid back and a fun interview   View Answer

Negotiation Details – no negotiation phase


No Offer

Neutral Experience

Average Interview

Senior Customer Service Executive Interview

Senior Customer Service Executive
Mālād (India)

I applied in-person and the process took a day - interviewed at Serco Group in July 2010.

Interview Details – Three or four rounds of interview depending on your communication skills. Hiring also depends on your qualification that's minimum 12th pass.

Interview Question – If applying for technical posts better be sound with your knowledge. If for voice then you must have your grammar in place.   View Answer

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