Serco Group Interview Questions & Reviews in United Kingdom
Getting an Interview
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Risk Manager Interview (Negative Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Serco Group in February 2011.
Interview Details – Face to face interview only with hiring manager and junior HR person.
Interview Question – Nothing really unexpected but had a good wrangle over the difference between a Risk and an Issue. If forecast at 100% probably is an incident in a years time a risk or an issue? View Answer
Negotiation Details – Brief; I was aware of the salary bracket and asked for the top end.
Contact Cetre Advisor Interview (Positive Experience; Average Interview)
I applied through a recruiter and the process took 2 days - interviewed at Serco Group in October 2009.
Interview Details – the hiring was not with the company who took over it was with the listening company.
Interview Question – it was laid back and a fun interview View Answer
Negotiation Details – no negotiation phase
Very Difficult Interview
IT Manager Interview (Negative Experience; Very Difficult Interview)
The process took 1+ week - interviewed at Serco Group in November 2011.
Interview Details – Role found in Job Board
Filled out company application form
Interview @ 10 days later
Interview arranged by Serco for Friday afternoon i6:00
Interview changed on day to 15:30
Greeted by interviewing manager in reception - Poor initial impression offered a coffee by manager which I accepted - When I asked for sugar in my coffee the manager ripped the top off 2 sachets of sugar with his teeth and pour them into my coffee, nice!
We went into interview room where I met another manger both of them interviewed me, I was asked to reprise my CV and first manager became agitated and impatient. He then asked me what I knew about Serco when I mentioned some of the customers that I was aware of and were on the homepage of the Serco website he appeared to be unaware of some of Serco's customers.
The interview went downhill fast I was relieved when the manager stated it was working for him and I stated that I had noticed that very soon after the interview had commenced.
I thanked him for his time we shook hands and I left - probably one of the worst interviews I have ever had!
Interview Question – The best I can come up with - Do you know what Serco does? View Answer
Operations Manager Interview (Neutral Experience; Average Interview)
The process took a day - interviewed at Serco Group in May 2010.
Interview Details – First Interview booked and on the day of the interview (2hrs before) was cancelled and hastily re-scheduled. When the interview did take place, it started as most do informally and then moved on to the standard competency based questions that are the flavour of most organisations. Interview was conducted by HRD and Line Manager, overall a fairly relaxed interview and pace. Was then invited back for a 2nd interview, this was again rescheduled a number of times (by then), eventually a date was set, was surprised to have interview with the same two people again... 2nd interview appeared to mix competency based questions with operational skills in a way that just didn't come together in a sensible manner, was asked some very odd questions to which was there no answer at all - A very odd process
Interview Question – How would you communicate with your field based team in the case of a major London incident when all communication devices fail (Phone, Internet, Pager, SMS, Radio etc) View Answer
Negotiation Details – Wasn't able to negotiate, but financial offer was fair and in fact more than I had been asking for!
Commercial Manager Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Serco Group in May 2010.
Interview Details – Cv walkthrough, with competency based questions. Why do you want to work for Serco, what motivates you, three words to describe you, reasons for leaving previous roles. What do you like about the role, what do you dislike about the role, recent achievements, recent challenges, examples of conflicting situations and how you overcame conflict
Interview Question – Recent achievements, financial impact and lessons learnt Answer Question