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Serco Group Interview Questions & Reviews in United Kingdom

Updated Jul 8, 2014
All Interviews Received Offers

Getting an Interview  


Interview Experience  


Interview Difficulty  

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Negative Experience

Easy Interview

Risk Manager Interview

Risk Manager
Hook, London, England (UK)

I applied online and the process took 1+ week - interviewed at Serco Group in February 2011.

Interview Details – Face to face interview only with hiring manager and junior HR person.

Interview Question – Nothing really unexpected but had a good wrangle over the difference between a Risk and an Issue. If forecast at 100% probably is an incident in a years time a risk or an issue?   View Answer

Negotiation Details – Brief; I was aware of the salary bracket and asked for the top end.

Accepted Offer

Positive Experience

Average Interview

Contact Cetre Advisor Interview

Contact Cetre Advisor
Newcastle upon Tyne, England (UK)

I applied through a recruiter and the process took 2 days - interviewed at Serco Group in October 2009.

Interview Details – the hiring was not with the company who took over it was with the listening company.

Interview Question – it was laid back and a fun interview   View Answer

Negotiation Details – no negotiation phase

No Offer

Negative Experience

Very Difficult Interview

IT Manager Interview

IT Manager
Hook, South East England, England (UK)

The process took 1+ week - interviewed at Serco Group in November 2011.

Interview Details – Role found in Job Board
Filled out company application form
Interview @ 10 days later
Interview arranged by Serco for Friday afternoon i6:00
Interview changed on day to 15:30

Greeted by interviewing manager in reception - Poor initial impression offered a coffee by manager which I accepted - When I asked for sugar in my coffee the manager ripped the top off 2 sachets of sugar with his teeth and pour them into my coffee, nice!

We went into interview room where I met another manger both of them interviewed me, I was asked to reprise my CV and first manager became agitated and impatient. He then asked me what I knew about Serco when I mentioned some of the customers that I was aware of and were on the homepage of the Serco website he appeared to be unaware of some of Serco's customers.

The interview went downhill fast I was relieved when the manager stated it was working for him and I stated that I had noticed that very soon after the interview had commenced.

I thanked him for his time we shook hands and I left - probably one of the worst interviews I have ever had!

Interview Question – The best I can come up with - Do you know what Serco does?   View Answer

Accepted Offer

Neutral Experience

Average Interview

Operations Manager Interview

Operations Manager
London, England (UK)

The process took a day - interviewed at Serco Group in May 2010.

Interview Details – First Interview booked and on the day of the interview (2hrs before) was cancelled and hastily re-scheduled. When the interview did take place, it started as most do informally and then moved on to the standard competency based questions that are the flavour of most organisations. Interview was conducted by HRD and Line Manager, overall a fairly relaxed interview and pace. Was then invited back for a 2nd interview, this was again rescheduled a number of times (by then), eventually a date was set, was surprised to have interview with the same two people again... 2nd interview appeared to mix competency based questions with operational skills in a way that just didn't come together in a sensible manner, was asked some very odd questions to which was there no answer at all - A very odd process

Interview Question – How would you communicate with your field based team in the case of a major London incident when all communication devices fail (Phone, Internet, Pager, SMS, Radio etc)   View Answer

Negotiation Details – Wasn't able to negotiate, but financial offer was fair and in fact more than I had been asking for!

3 people found this helpful

Accepted Offer

Neutral Experience

Average Interview

Commercial Manager Interview

Commercial Manager
Hooke, England (UK)

I applied online and the process took 2 weeks - interviewed at Serco Group in May 2010.

Interview Details – Cv walkthrough, with competency based questions. Why do you want to work for Serco, what motivates you, three words to describe you, reasons for leaving previous roles. What do you like about the role, what do you dislike about the role, recent achievements, recent challenges, examples of conflicting situations and how you overcame conflict

Interview Question – Recent achievements, financial impact and lessons learnt   Answer Question

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