Shaw Communications Interview Questions & Reviews in Canada
Getting an Interview
- Popular Job Titles:
- Network Analyst (4)
- Technical Service Representative (3)
- Customer Service Representative (3)
- Customer Solutions Expert (2)
- Technical Services Representative (2)
- Sales Representative (2)
- Coordinator (2)
- TSR (2)
- Technical Support Representative (1)
- Customer Services Representative (1)
- Customer Support Technician (1)
- Engineering (1)
- Lead, BI Development (1)
- Circuit Designer (1)
- IT Manager (1)
- Senior Software Architect (1)
- Test Lead (1)
- Junior Accountant (1)
- Systems Architect (1)
- Inside Sales (1)
- Software Developer (1)
- Graphic Designer (1)
- Shaw Business Sales (1)
- Service Technician/CATV Installer (1)
- Leadership Development Trainer (1)
- Outside-Sales Representative (1)
- Shaw CAble TSR (1)
- Engineering/Computer Science Co-op (1)
- Call Center Tier I (1)
- Delivery Manager (1)
Technical Services Representative Interview (Neutral Experience; Easy Interview)
I applied online and the process took 1+ week - interviewed at Shaw Communications.
Interview Details – Group interview session prior to actually having a one-on-one interview for the TSR role. You are put in a group of 8+ people and observed to see if you stand-out or appear to fit the 'Shaw family'. After which you are contacted back for a one-one-one , if proven successful, and asked numerous technical questions regarding prior experience.
Interview Question – What steps do you take in handing an irate customer? Answer Question
Technical Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Shaw Communications in June 2014.
Interview Details – Applied for the position online through Manpower. Had a quick phone call interview with Manpower, followed by an online behavioral and technical question session (Nothing too technical or hard for people that learn very quickly and have good high school math skills) then a face to face with Manpower about two days later. Quickly received an email that I was being booked for an interview session at Shaw's offices and I was going for the Technical Support position.
At Shaw, I was placed in one of two interview groups that each had three people. We had group activities first, then we were interviewed individually by 3 separate Shaw recruiters, all on Situational and Response questions with emphasis on basing your answer on a previous personal experience.
Interview Question – Give an example of how pitched an idea to your manager on changing a process already in place at the company. Answer Question
Very Easy Interview
TSR Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 7+ weeks - interviewed at Shaw Communications in March 2014.
Interview Details – Group interview requiring you to work in groups of 3 and then 6 to select an order for survival items. At first you decide within your group, and then a few items are removed and two groups are merged and the same decisions are made. Afterwards you are given three individual interviews with pretty standard, uninspired behavioral questions asking for examples of what you have done in such and such a situation.
Interview Question – The questions are pretty standard behavioral questions. "Give me an example of a time when you..." I can't remember specifically, but basically it's an EASY interview. Just show up dressed well enough and articulate your point with confidence. Answer Question
Negotiation Details – No negotiation. Be prepared to wait up to 6+ weeks for your actual start date, and don't expect any interim communication from Shaw themselves. Manpower will do their best to keep you informed, but most of the time they're just waiting to hear from Shaw.
Call Center Tier I Interview (Negative Experience; Difficult Interview)
I applied through a staffing agency and the process took 2 days - interviewed at Shaw Communications in May 2014.
Interview Details – They take you to this big room, where 3 interviewers will tag team on you, but first you participate in this group activity with other 5 candidates, in order to check how you interact with other people and also profile your personality.
The "game" was to divide us in 2 groups of 3 people and from a list of 10 items, come to a consensus of what 5 would we consider the top priorities to have if lost in the woods.
After, comes a 3 part interview with each of the managers, one seems to be Human Resources, other technical approach and the last one customer service, they will ask you questions from past work experience, then your own skills and finally questions about, how would you act if...
It's a grueling and boring thing, the questions are obviously intertwined so they can get a picture of your consistency and how stable you are, at the end of each round they all sit together and confer their notes.
Interview Question – Explain a time where you had to defend a client's interest and the company's at the same time. View Answer
Very Easy Interview
Customer Solutions Expert Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Shaw Communications in November 2011.
Interview Details – The hiring process was performed by ManPower - a HR consulting firm. They took time to ask you about your previous experience and future goals. Once this was complete, they sent you an online call centre assessment where they simulated the call centre experience at Shaw. Once this was complete, they sent you to the office for a second round of interviews.
Interview Question – There were no difficult questions during the interview. Most of the questions were about your past experience. Answer Question
Negotiation Details – The salary was non-negotiable
Shaw Business Sales Interview (Positive Experience; Average Interview)
I applied online - interviewed at Shaw Communications in April 2011.
Interview Details – Group behavioral interview process.
Interview Question – How would you best describe yourself? Answer Question
Negotiation Details – None - here's what we pay. Take it or leave it.
Engineering/Computer Science Co-op Interview (Neutral Experience)
I applied through college or university and interviewed at Shaw Communications.
Interview Details – Phone interview.
Main focus was on soft skills, past work experience and related problems encountered during past work.
No or little technical questions.
Interview Question – Which department would you like to work with? Answer Question
Systems Architect Interview (Positive Experience; Average Interview)
I applied online - interviewed at Shaw Communications in March 2014.
Interview Details – Phone call in the evening with question like how much do you expect?
Interview Question – What do you know about us Answer Question
Technical Support Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Shaw Communications.
Interview Details – It look a while more than a couple of months to get a call.. Face to Face interview with one of the team leads.. simple questions and scenarios based questions.. nothing that technical
Interview Question – Questions are easy and pretty much straight forward Answer Question
Negotiation Details – No chance of negotiations...
Test Lead Interview (Positive Experience; Easy Interview)
I applied through an employee referral and the process took a day - interviewed at Shaw Communications in July 2013.
Interview Details – There is no structure here it depends on who you meet. I had a one hour interview based on the job description. However the new manager has been know to keep candidates for 5 hours !! Even though 1hour was scheduled
Negotiation Details – I asked for a number they offered 5% lower
Interviews for Top Jobs at Shaw Communications