Shaw Communications Customer Service Representative Interview Questions

Updated Aug 19, 2015
8 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Victoria, BC (Canada)
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 5 days. I interviewed at Shaw Communications (Victoria, BC (Canada)) in June 2015.

Interview

I applied online through Manpower on a Wednesday, they gave me a call the next day with a mini-interview told me to do an online assessment of skills and that they would give me a call back afterwards. I did so and an associate at Shaw called me afterwards asking if i could do an on-the-phone interview the next day. The following day they called me and asked me 5 questions pertaining to my prior places of employment and 1 question asking me what i would do in a certain scenario. Afterwards, they invited me to have a second interview the next day at their main office. The interview the next day was very casual, more talking than interview questions though we did keep to the assigned questions. My interviewer said to allow 24 hours for a background check and that they would let me know on Monday if i were to be offered a position. On Monday i was given a call and offered the position.

Interview Questions

  • When was a time that you went above and beyond for both the company and for the benefit of the customer?   Answer Question

Other Interview Reviews for Shaw Communications

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Shaw Communications (Calgary, AB (Canada)) in June 2014.

    Interview

    very very relaxed nice interview process. the interviewers make you very relaxed and make you feel very very welcoming ambience of the building is so gorgeous it will make you really want to be a part of the community

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Shaw Communications (Calgary, AB (Canada)) in January 2014.

    Interview

    I received an assessment from manpower by email. After finishing the assessment i received an phone call from Manpower a week after submitting my resume to Shaw. After being interviewed in person by Manpower I had 3 interviews at Shaw by supervisors and one big group interview.

    Interview Questions

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Shaw Communications in May 2013.

    Interview

    I heard about this position through an old friend who has worked for shaw for 2 years, I applied online and was contacted by a Receuiter from Manpower. I had a little mini interview over the phone, asking if I was available from Monday-Sunday 7am-11pm, what my pay expectancy was, and why I wanted to work for shaw. The call through me off guard and I felt I did terrible, but got an in person interview. When I met with the lady from Manpower, it felt a little unprofessional, she was bland.. Almost felt like she did not care. I then have my consent to a criminal record check. I was then told I would have a interview AT shaw the following Friday and would receive an email to confirm the details. Thursday afternoon.. And still no email. Once I reached out to Manpower I THEN received an email. Once I had my interview at shaw it got better. We started out with a group of 6 candidates playing games to see how we interacted with each other. I found this to be fun and a creative way to start and interview. From there we were put in separate rooms and the three interviewers took turns interviewing us with a three question compentency interview. That was intense and full of pressure, they like to dig into details. That is a good way to find people fit for the job tho. All in all the interview process was long and had its ups and downs. I was told I would be contacted by Manpower the following Monday or Tuesday with their decision. I was contacted Monday morning with a job offer.

    Interview Questions

    • Felt time crunched. Interviewers tried to turn your "experience example" into a bad situation to see how you would fix it. I tried to always come back to my customer service and problem solving skills. Similar questions asked by different interviewers, so try to use different senarios per questions because they colaberate at the end..   Answer Question

    Negotiation

    Only time salary was discussed was at Manpower interview, no room for negotiation.

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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Shaw Communications in September 2011.

    Interview

    The head office that originally called left a very scattered message on answering machine. They were very confused as to what message they were leaving. I called back and and spent quite few minutes on hold. She had to review my application. They wanted to do an on the spot phone interview, and she was not very professional. Kind of sounded young and bored. Left a bad feeling like maybe i do not want to work there.

    Interview Questions

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nanaimo, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Shaw Communications (Nanaimo, BC (Canada)) in January 2011.

    Interview

    Pretty straight forward. Had a phone interview first then a in person interview. There was some confusion as to whether we were going to do a group interview. It was decided at the last moment interview was going to be 1:1

    Interview Questions

  7. Helpful (2)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Kamloops, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Shaw Communications (Kamloops, BC (Canada)) in September 2010.

    Interview

    Interview was a phone call from the CSR Supervisor and then an in person interview with the regional sales manager and the CSR supervisor. It was conducted in a casual manner and you are given more of a chance to describe your self and present your skills. There were no standardized questions Just open conversation.

    Interview Questions

    • How would you rate your level of technical knowledge?   Answer Question
    • How comfortable are you selling to a customer in a retail setting?   Answer Question

    Negotiation

    You can negotiate initial wage. Start high to ensure max wage.

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in September 2009.

    Interview

    The first point of contact is a phone interview, and you pass that then you get a group interview. The group interview has 2-3 Shaw supervisors asking questions to the group and you want to be the one that answers first. There is an assessment test at the end, and if they like you then you get your final interview one on one with 2 supervisors.

    Interview Questions

    • The assessment test have a few simple math questions, but the interview questions are all very generic. There is no right or wrong answer for the most part as long as you can support your answers.   Answer Question

    Negotiation

    There is a base salary with commissions and bonuses.

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