Shaw Communications Technical Service Representative Interview Questions

Updated Jul 7, 2014
Updated Jul 7, 2014
5 Interview Reviews

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Technical Services Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 1+ week - interviewed at Shaw Communications.

Interview Details

Group interview session prior to actually having a one-on-one interview for the TSR role. You are put in a group of 8+ people and observed to see if you stand-out or appear to fit the 'Shaw family'. After which you are contacted back for a one-one-one , if proven successful, and asked numerous technical questions regarding prior experience.

Interview Questions
Accepted Offer
Easy Interview

Other Interview Reviews for Shaw Communications

  1.  

    Technical Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Shaw Communications in June 2014.

    Interview Details

    Applied for the position online through Manpower. Had a quick phone call interview with Manpower, followed by an online behavioral and technical question session (Nothing too technical or hard for people that learn very quickly and have good high school math skills) then a face to face with Manpower about two days later. Quickly received an email that I was being booked for an interview session at Shaw's offices and I was going for the Technical Support position.

    At Shaw, I was placed in one of two interview groups that each had three people. We had group activities first, then we were interviewed individually by 3 separate Shaw recruiters, all on Situational and Response questions with emphasis on basing your answer on a previous personal experience.

    Interview Questions
    • Give an example of how pitched an idea to your manager on changing a process already in place at the company.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  2.  

    Technical Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source - interviewed at Shaw Communications.

    Interview Details

    Well my resume was selected for a position in which I did not apply
    I was contacted by email
    Interviewed 2 times at the request of the company + 2 more times at the request of me
    None of the interviewers had any technical knowledge whatsoever

    Interview Questions
    • None were difficult; I could talk circles around any of them.   Answer Question
    Negotiation Details
    The money was over the top. I accepted what they offered and did not need to negotiate.
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Technical Services Representative Interview

    Anonymous Interview Candidate  in  Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    I applied online. The process took 2 weeks - interviewed at Shaw Communications in July 2009.

    Interview Details

    Applied Online.
    Phone Call and Phone Interview. 15 mins
    Group Interview. 1 hour . 10 people. 2 Interviewers.
    1:1 Interview. 2 Interviewers. 1 hour.

    Interview Questions
    • Name a time when a customer was upset with service/products and how you were able to satisfy them   View Answer
    Negotiation Details
    There was no negotiation it was a set hourly rate.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Technical Service Representative Interview

    Anonymous Interview Candidate  in  Vancouver, BC (Canada)
    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Application Details

    The process took 1 week - interviewed at Shaw Communications in February 2009.

    Interview Details

    Initially I applied for the position online, I then was left a voicemail message about the career fair. I printed out the same information used online and then brought it with me to the career fair. There was well over 200 people waiting in the lobby. After a few hours went by, myself and the next few people in line were taken by elevator to another floor, and asked to fill out a one page application. The application was then held onto and I waited in another line for 1:1 interviews.

    Interviewees in line were asked again when they were brought to the front of the line which job they were applying for and had to wait to be interviewed by someone from that department. Up to this point, other than the wait, things were very professional.

    So the first interview was with someone from the department selected on the application. Several questions were asked which are typical of call centers, mainly regarding availability and scheduling. In addition some job specific questions in which a scenario was presented were asked (in my opinion to check that you know what you are interviewing for.)

    The first interview concluded, felt somewhat rushed, but justified in the amount of people interviewing (about 5 minutes per person), I was then scheduled for a second interview.

    The second interview was for the following week. The second interview was somewhat more stress inducing, as it also felt rushed, but was significantly longer. Two employees (management or supervisory staff for the department) performed the interview. The types of questions asked were the same questions also asked by other call centers in the area in regards to "what would you do in this situation" and "tell me about a time you went above and beyond for a customer". They were professional, however the lack of writing very little down suggested that a decision had already been made and the interview was shortened.

    I was then taken over to a computer with a test in which was presented as multiple choice. The questions on the test were somewhat out of date, but otherwise was too easy. Some questions were worded in a way that could suggest that all answers were incorrect. eg "Which do you NOT need to use Shaw Internet" of which the answers were "Ethernet cable, coaxial cable, A PC or Mac, Cable Modem" , As Shaw doesn't sell wireless enabled cable modems and some Shaw customers still use the pre-DOCSIS Teryon cable modems, all the answers were incorrect from the information provided. A DOCSIS cable modem model would have a USB port, customers can use WiFi enabled devices by Wifi or Ethernet.

    After I left, I received an email as follows a month later:

    "Thank you for your interest in Shaw and for your application.
    We have carefully considered your application and at this time we are pursuing candidates whose qualifications more closely match our selection criteria.

    Your profile will continue to reside in our database and we encourage you to update it regularly. Should we require someone with your qualifications in the near future, your application would be considered at that time.

    Thank you again for your interest in Shaw. We wish you success in your future career goals.

    Please note that this email address does not accept incoming emails. Please do not respond to this email."

    The subject line of the email was for a different position than I had applied for, but otherwise this email has the same language as a competitor does. The questions asked during the second interview were consistent with that competitor as well, which suggests the same interview workflow was in use.

    The positions applied for were reposted to the career section of the shaw.ca website, which suggests that the email is the generic "no offer" email, regardless of the reason.

    Interview Questions
    • Describe a situation where you had to handle an angry customer.   View Answer
    • Describe a situation where you went above and beyond for a customer.   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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