Shipco Transport Help Desk Analyst Interview Questions & Reviews
Getting an Interview
Help Desk Analyst Interview (Neutral Experience; Average Interview)
I applied through college or university and the process took a day - interviewed at Shipco Transport in July 2012.
Interview Details – Coming into this interview, you're expected to have some IT background. This is a support role where you will be responding to tickets and the more you close, the better. The process was not difficult, they ask you about the industry (NVOCC) but you don't have to know everything as you will primarily be responding to computer related questions. They'll present a small questionnaire on how you would respond to a certain problem, eg someone's emails are not coming in, cannot connect to server, my monitor resolution is off, my keyboard isn't responding, etc. If you can answer these, you'll pretty much be hired.
Interview Question – Discuss your prior experience when following up on a client/customer request (in any profession) came to be too overwhelming. How did you respond? Answer Question
Negotiation Details – The pay isn't high but I was in the market for a job.