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Shutterfly Call Center Representative Interview Questions & Reviews

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Call Center Representative Interview

Call Center Representative
Tempe, AZ

The process took 3 days - interviewed at Shutterfly in October 2011.

Interview Details – The process took place over three sessions. It began with the initial phone interview concerning my resume and past employment. Second was the one-on-one interview where I spoke with one of the managers, also discussing past employment. We also discussed possible customer scenarios and how I would handle them. The third interview was a skills test for typing, comprehension and taking calls from irate customers.

Interview Question – If a customer called up and was irate and screaming at you over the phone, how would you handle it?   View Answer

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