Sitel

  www.sitel.com
Work in HR? Unlock Free Profile

Sitel Call Center Agent Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

50%
50%

Interview Experience  

50%
50%
0%

Interview Difficulty  

Average Difficulty
2 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Call Center Agent Interview

Call Center Agent
Augusta, GA

I applied in-person and the process took 1 week - interviewed at Sitel in September 2011.

Interview Details – I went in to apply they then asked me to do the skill set test which afterwards the same day I did my interview and was hired on the spot

Interview Question – There was never any hard questions during thr interview portion   Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Call Center Agent Interview

Call Center Agent
Memphis, TN

I applied online and the process took 3 days - interviewed at Sitel in April 2012.

Interview Details – Sitel has recruiters who contact you via email. Once you've gone through the assessments they set up a phone interview which is rather detailed, something comparable to the STAR method. You're asked several situational questions regarding customer service situations. The interviewer is typing as you answer. I was asked about 10 of these questions. Be as detailed as possible.

Interview Question – Dealing with customers who are in unsafe situations.   Answer Question

Negotiation Details – There isn't any negotiation.

Worked for Sitel? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.