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Sitel Interview Questions & Reviews
Getting the Interview 37 Interviews
Interview Experience 36 Ratings
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Las Cruces, NM Mar 2013 – Reviewed May 13, 2013 New
Interview Details – Very quick, was hired on the spot because they were looking for a lot of Customer Service Representatives
Interview Question – I knew what to expect because it is a call center, and I already expected that I would be dealing with angry customers Answer Question
Negotiation Details – I didn't even know I was done with the interview, and she offered me the job, and I accepted it. It was a very fast interview, and there was no negotiation.
Helpful Interview?
Yes |
No
Problem with this interview?
Technical Support at Sitel
Accepted Offer – Interviewed in Orlando, FL Feb 2013 – Reviewed Apr 10, 2013
Interview Details – Hiring was very quick. The woman who interviewed me by phone was extremely personable, which gave me a good impression of Sitel, but I was wrong.
Interview Question – The questions were very simple, leading me to realize now that anyone can be hired at Sitel Answer Question
Negotiation Details – none, I was hired
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Declined Offer – Interviewed in Augusta, GA – Reviewed Mar 17, 2013
Interview Details – When I went in for the interview, I had to fill out some paperwork asking general questions. Then I had to show my diploma so that they could see that it was legal for me to work in the United States. I had a one-on-one interview that was very easy, after the interview I was told to go take a drug test. After two weeks my interviewer called and wanted to set up training for me.
Interview Question – The questions were super easy Answer Question
Reason for Declining – I had to decline because my training would have been from 4pm-12pm and then I would have to drive 30 mins to go home and had to be back up at 6am to go to my college classes.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Augusta, GA Jan 2013 – Reviewed Jan 30, 2013
Interview Details – When I first went to the interview I had to do another application. Then I had to wait until I was called to be interviewed by one of their hr. She asked me about my past customer service experience. Also I was told to read a some paragraph off of a paper that a elementary school student can do. Then I was told that she would get back in contact with me after the background and credit check come in. In about almost three weeks I had received a phone call saying that I am hired and will start my paid training classes on the 18th.
Interview Question – There were no difficult questions Answer Question
Negotiation Details – There was not any negotiation phase. They were only hiring for someone who can work anytime and the starting is 8.50
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Augusta, GA Oct 2012 – Reviewed Nov 20, 2012
Interview Details – Great and short..to the point.
Interview Question – No difficult or unexpected quested questions View Answer
Negotiation Details – Want discuss until after the background check
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Las Vegas, NV Jul 2009 – Reviewed Nov 7, 2012
Interview Details – Initial communications were by phone, Interview was by phone from HR person that lived out of state. No live contact for getting hired.
Interview Question – What would you do with a difficult customer. Answer Question
Negotiation Details – No negotiation. They just said pay rate would start at 9.00 per hour.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in San Angelo, TX Jun 2008 – Reviewed Oct 21, 2012
Interview Details – all they really do is make sure you can type 30+ wpm, that you can read ( which is weird because if you couldn't how could you fill out the application) and that you can spell at least decently. if you pass all the testing, that a 10 year old could pass, you're going to be hired. i've never heard of them turning anyone down unless they weren't hiring at the time which is rare as the turnover there is astounding.
Interview Question – Do you have any criminal record. mostly because they don't just mean record they actually do an FBI check to see your arrests even if you weren't charged which seems illegal... View Answer
Negotiation Details – there is no negotiating, everyone gets paid the same to start off.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Las Vegas, NV Jul 2008 – Reviewed Sep 4, 2012
Interview Details – Went into what looked like a closet for storing old computers just sit there act intersted and answer the questions to the best of your ability.
Interview Question – none all basic interview questions Answer Question
Negotiation Details – There was none they were like this is your starting pay end of it no wiggle room.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at Sitel
Accepted Offer – Interviewed in Las Cruces, NM Apr 2008 – Reviewed Sep 3, 2012
Interview Details –
You apply online.The online application process includes a typing test, skills assessment and personality test. Within a week, you will be contacted to schedule a job preview where they talk about the company and play sample customer calls. After the job preview, you will be scheduled for a one-on-one interview with HR/Recruiting (my interview was 2 days later). During the interview, they ask typical questions (i.e. tell me about a time when you disagreed with your supervisor. How many days is ok to miss work per year? etc.)
If you pass the interview, you will be called for an offer provided you pass the drug test, criminal background and credit checks.
Interview Question – I did not expect to be asked how many other jobs have I applied for in the last 30 days. Answer Question
Negotiation Details – No pay or schedule negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Coach at Sitel
No Offer – Interviewed in Asheville, NC May 2009 – Reviewed Aug 29, 2012
Interview Details –
Sitel mostly promotes from within, which was one of the things that initially attracted me to the company. I had my eyes on a management position from the time I was in training and was promoted within 2 years of starting. Occasionally they may hire management from the outside, but I have only seen it happen once in my 5 years there and it was a disaster.
Sitel will post on their intranet Hot News site for each campaign when they are accepting applications for the management training program. The interview process was a panel interview consisting of my manager, the department operations manager, the site director, and the head of HR. They asked me fairly typical questions regarding times in my previous work history when I had to utilize the skills outlined in the job description. They also asked me questions about the company's values and goals.
Interview Question – They asked me if I knew what a three-legged-stool was meant to represent in relation to our business. I did not have the answer and told them as much. I think they appreciated that I was honest about it rather than trying to BS my way through an answer. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
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