Sitel

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Sitel Interview Questions

Updated Feb 22, 2015
Updated Feb 22, 2015
112 Interview Reviews

Interview Experience

Interview Experience

67%
22%
9%

Getting an Interview

Getting an Interview

67%
12%
7%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Virtual Call Center Representative/Work At Home Interview

    Anonymous Employee in Southfield, MI
    Anonymous Employee in Southfield, MI
    Application Details

    I applied online. The process took 5 daysinterviewed at Sitel in December 2014.

    Interview Details

    Applied for the work at home call center position through online job posting. Received a request via email from ZipRecruiter to click on the provided direct link to apply for this position at sitel.com. The application involves answering general information, answering which job environments you may be willing to work as a at home call center representative. Expect to answer some role play customer service situations in the application responding back of course in a pretend email. I was surprised i never made it through to the live interview process. If you are turned down and you have 3 + years in a call center environment Sitel will probably not pay you what you are worth at a work at home position. Even work at home positions needs excellent customer service and the company should not take away your hourly rate because you will not need gas money to get to work.

    Interview Questions
    • 4 or more role play customer service questions besides all the work environment interest questions   Answer Question
    No Offer
  2.  

    Customer Service Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    You have to take far to many assessment for this 9.00 an hour job.... Its frustrating but could be worth it if you have nothing else going for you! I was checking my email, every hour on the hour for a response email after the whole application ordeal. I truly hope its worth all the unnecessary work you have to do just to get the job!

    Interview Questions
    • At the end of you application process you have to call in and answer 4 questions they could have asked in their long assessments.   Answer Question
    No Offer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    Each person will be different when interviewing, they will ask standard questions such what would you do in this situation and why. Standard questions to be asked will mostly base from your previous experience from previous jobs as to what you will do in certain situations.

    Interview Questions
    • How will you handle certain situations as a representative because you will run into difficultly customer inevitably.   View Answers (2)
    Negotiation Details
    I was offered 3 different campaigns to work with depending on the site and location it can be differnt
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in November 2014.

    Interview Details

    Interview was ok, they didn´t ask me many questions, they just told me what to expect if i get a job, my working hours, what that job was exactly about, where i see myself in a year time and what did i do (what jobs) in past. It was just few days ago so i am still waiting for phonecall to know if i passed.

    Interview Questions
    • If you are not native speaker, you will have to do a grammar test. I got english test because i applied to be in a UK team. I was very HARD. So my advice to you, check some tests before you go there.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sitel.

    Interview Details

    The interview process is long and drawn out, because they will hire you, its just a matter of when and on what campaign. You will go through interview with current coaching staff after you've done the assessment to determine which campaign suits your talents all of which can take up to an hour. After the assessment and interview you will be given information about drug testing, if you pass the drug testing, then your called back for a follow-up interview and finally enrolled into a training class based off the training schedules it normally lasts up to three weeks.

    Interview Questions
    • Interview questions are not particularly difficult as they are just looking for competency.   Answer Question
    Negotiation Details
    no
    Accepted Offer
    Positive Experience
  7.  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is a two to three step process. On the first interview, if the online questions are not completed then this is where you will complete them and you will take a typing test at this time. Second interview you will speak with different HR person and will probably take your drug test at this point, Third interview is after drug test results and background check have cleared and you will be hired at this point

    Interview Questions
    • How would you handle situation if caller was crying and stated that spouse had recently passed away   Answer Question
    Accepted Offer
  8. 1 person found this helpful  

    Work At Home Telephone Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in October 2014.

    Interview Details

    very simple was asked to find in the Sitel website the ceo , asked to search to find what was that most popular babies name for 2013 and asked to find the weather of a city. I was unable to pass the speed test for my internet , upgraded took about a week still was hired , I had to choose a different campaign but still got the job

    Interview Questions
    • if you have ever had a job interview before then you should do find , general question such as how could you be a good fit for our company , what's your experience   Answer Question
    Negotiation Details
    No negotiation 9 dollars an hour and they ship you a computer at no cost
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Learning Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at Sitel in October 2014.

    Interview Details

    I applied online, and was called early the next morning to speak with the internal recruiter. She had a few preliminary questions to see if I was a good match for the position:
    Do you have experience training others?
    Do you have curriculum design experience?
    Do you have call center experience?
    Do you have experience with online learning platforms?
    Do you have experience with Adobe Presenter or Articulate?
    She then asked if the salary was in my range. The salary was "around $30,000" which is very far below my salary requirements so I declined to move on. I appreciated that she was upfront about the salary so I did not waste my time (or their time) with a longer interview process.

    Interview Questions
    • Do you have experience with Adobe Presenter or Articulate?   Answer Question
    Reasons for Declining

    I did not make it through the full interview process because the salary was below my required range. I declined to move on to the next stage.

    Declined Offer
    Neutral Experience
    Easy Interview
  10.  

    Customer Service-work From Home Interview

    Anonymous Employee in Omaha, NE
    Anonymous Employee in Omaha, NE
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in October 2014.

    Interview Details

    Online assessment involving calling in a few answers followed up with a phone interview. The interviewer wasn't terribly clear on what they wanted, how the process worked, or what the hour offerings were (said it depended on the individual projects but gave no idea as to what those projects might be).

    Interview Questions
    • Offer a response to dealing with a difficult customer.   Answer Question
    • Go to X website and provide me with an answer to question Y. (such as going to a weather website and finding the temperature of a certain location).   Answer Question
    Reasons for Declining

    I was rather turned off in the interview.

    Declined Offer
    Neutral Experience
    Average Interview
  11.  

    Customer Service Agent- Toys R Us Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sitel in September 2014.

    Interview Details

    very easy process. I applied on a Friday night and I did not do the assessment. I received a text message the next morning stating that they were interested in an interview and to respond with my name and phone number..which I did. I was contacted that same day and did a speed test and I was asked to open 3 browsers. The rep wanted to make sure I was "computer savvy". I was told that she would recommend me to the next level.

    I had not heard anything, after 4 days I checked my spam and saw an invite for an interview. I was going to start fresh and wait until Monday to do the interview but I just did the interview request on a Sunday and a recruiter called me that night at 9 pm est. The interview consisted of the same questions as the initial interview. I was sent paperwork to accept the offer and complete the registration and I scheduled myself for the drug test

    Negotiation Details
    No negotiation $9 an hour
    Accepted Offer
    Positive Experience
    Easy Interview

See What Sitel Employees Are Saying

 Former Anonymous Employee

Pros: “Good Environment, Flexibility, Good for freshers.” Full Review

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