Sitel

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Sitel Interview Questions

Updated Dec 21, 2014
Updated Dec 21, 2014
103 Interview Reviews

Interview Experience

Interview Experience

68%
21%
9%

Getting an Interview

Getting an Interview

62%
11%
9%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

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  1.  

    Aaa Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Sitel in June 2014.

    Interview Details

    I applied online and did the assessment tests, then I received an email asking for a speed test. After that I got an invitation to a phone interview. The interview was really easy, she just asked me to open a few web pages and look for certain things. I was hired on the spot.

    Interview Questions
    • The only question that was asked was if I had an open schedule.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Easy Interview
  2.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Norman, OK
    Anonymous Interview Candidate in Norman, OK
    Application Details

    I applied in-person. The process took a dayinterviewed at Sitel in June 2014.

    Interview Details

    The hiring process itself was quick and I learned it's because they have a 70% attrition rate, which means they needed people RIGHT NOW. The interviewer was actually a very pleasant young woman who made me feel at ease, but asked a lot of very vague questions that didn't really gauge what type of worker I was, but rather gauged how I felt about the work environment itself.

    Interview Questions
    Negotiation Details
    There was no negotiation phase. They offered me a position and I took it.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Remote, OR
    Anonymous Interview Candidate in Remote, OR
    Application Details

    I applied online. The process took 1+ weekinterviewed at Sitel.

    Interview Details

    There are usually 2 prescreen interviews which aren't that hard. They need a speedtest of your internet upload and download. They ask questions about your ability to troubleshoot a computer and about your ability to sale to others.

    Interview Questions
    • There really aren't any unless you are not familiar with how to operate your computer.   Answer Question
    Negotiation Details
    salary is the same for everyone
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sitel in April 2014.

    Interview Details

    Received an email asking if I was interested in tech support, replied yes and was asked to setup an interview time using appointmentplus website. Setup for 4/26 at 8pm, they called me about 8:05pm. The interviewer was very friendly, took about 10 mins. She asked me how to troubleshoot an internet comnnection and how to connect a bluray player to a hdtv

    Interview Questions
    • Nothing really, was very smooth, she asked if I had any call center experience   Answer Question
    Negotiation Details
    None, was offered 9.00 per hour and free dtv after 90 days
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    DTV Tech Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in April 2014.

    Interview Details

    The interview process was fairly easy. I was asked questions about technical issues.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Any Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sitel.

    Interview Details

    Interview is easy, just breath air and you are employed.

    Interview Questions
    Negotiation Details
    Not able to negotiate.
    Accepted Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel.

    Interview Details

    You have to first complete the online application along with the skills test & the voice test, which is long. You will then be called by a recruiter who will ask you questions about job experiences & then an face-to-face interview will be conducted later

    Interview Questions
    Negotiation Details
    There was really no negotiation. They just told me what I'd be paid and that was it.
    Accepted Offer
  9. 1 person found this helpful  

    IBS-CSR Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    The application is a little frustrating. You have to put some of the same information in twice. Other than that it was easy. I did a phone interview and speed test. Once selected, I started receiving information on which jobs were available. I completed a second interview for the position I applied for and was scheduled for orientation.

    Interview Questions
    • General questions as to why you are right for work at home   Answer Question
    Negotiation Details
    There is not any negotiation room at all. You take it or you don't
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    IBS-CSR Interview

    Anonymous Interview Candidate in Hamilton, AL
    Anonymous Interview Candidate in Hamilton, AL
    Application Details

    I applied through other source. The process took 5 daysinterviewed at Sitel in January 2014.

    Interview Details

    Good overall practices for hiring and orientation. The training is extensive yet complete.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  11. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    I applied online and received an interview scheduling link the next day. After arriving at my allotted time, I was asked to fill out a sheet of personal information and provide my HS Diploma so that the receptionist could make a copy. I was then taken to a room with about 15 other interviewees and a man came in to tell us about the three different campaigns (companies) we could work for. At the end we were asked which one we were interested in. Two other people came into the room and split us up to tell us more about each job. It was very laid back almost casual process and when I met with the person from my group I was told about the training schedule and the hours before being asked whether I was still interested. I accepted and left to take a drug test. I started the next Monday.

    Accepted Offer
    Easy Interview

See What Sitel Employees Are Saying

 Current Customer Service Representative in Oak Ridge, TN

Pros: “Decent wages, some overtime, not much else” Full Review

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