Sitel

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Sitel Interview Questions

Updated Nov 19, 2014
Updated Nov 19, 2014
96 Interview Reviews

Interview Experience

Interview Experience

68%
21%
9%

Getting an Interview

Getting an Interview

61%
12%
9%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Sitel in September 2013.

    Interview Details

    Applied online then received a email for a telephone interview. During interview she told me the job overview & about the pay. Then asked me to go to 3 different websites to fund thing & did a speed test. Then ask mutiple interview questions at the end if the interview she said to check my email withing the next 48 hours about the next step in the application process

    Interview Questions
    Negotiation Details
    Non negotiations
    Accepted Offer
    Average Interview
  2.  

    Marketing Interview

    Anonymous Interview Candidate in Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sitel.

    Interview Details

    The hiring and interview process was quite cumbersome and plagued by bad communication. After an initial phone interview with HR, I met with the hiring manager. In my opinion, Sitel is very insular and believes that anyone without experience in their particular industry is not right for the organization. I found the initial interview to put me on the defensive about my experience, skills and ability to succeed in the role. I was brought back to meet with several other executives, which was a slightly more positive experience. Then there was no communication for 30+ days, after which I was asked to prepare, on very short notice, an extensive plan and presentation--not for a hypothetical situation, but a very real dilemma they are facing. I balked at being asked for what basically boils down to free consulting work and removed myself from consideration. The lack of communication for over a month did not work in their favor at all.

    Interview Questions
    • Asked to prepare a marketing plan for a very real business problem they are experiencing.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Coach Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    All interviews were over the phone

    Interview Questions
    Negotiation Details
    None
    Accepted Offer
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  5. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in August 2013.

    Interview Details

    You apply online. I had to follow up with them as I had not heard anything within the allotted time. Once I touched bases they confirmed my results and set interview time. It was pretty standard and I was luckily hired on the spot.

    Interview Questions
    • How I felt about the military? This was unexpected but based on the account I would be working on.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sitel in August 2013.

    Interview Details

    The interview process was very simple. I applied for the work at home position for sitel at their website. The application took about 30-45 minutes. You had to complete everything at one visit because the website does not save your information. I can't remember but I think the assessment was a part of the application or either was emailed to me. At some point I had to call a number to do a voice test. (A recorded voice asks you questions and you answer the question as best as possible. This is to determine how your voice sounds and how you would react in questions). I had to complete a speed test to determine the speed/memory of my computer and had to screenshot my results. I received an email from the recruiter within 3 days asking to set up a phone interview. During the phone interview I was asked simple navigation questions for the internet. (Go to weather.com and tell me the weather for Baltimore, Maryland). I was then asked to do another speed test and tell them my results. I was also asked a few behavioral questions and given the basic information about the possible jobs. A day after the interview I was sent emails with different campaigns that I would like to work for. I chose the campaign I wanted and scheduled an interview for that one. I was asked behavioral questions again and asked to do another speed test. Pretty easy. I got the job and started 2 weeks later.

    Interview Questions
    • Most of the questions were generic questions that you would expect to be asked in a customer service role. I was asked give me a time where you didn't know how to handle a difficult customer, and how did you overcome this?   Answer Question
    Negotiation Details
    There was no negotiation. I had 6 years of customer service and was still offered the lowest amount they pay. The recruiter explains you get a 25 cent raise after 3 months, 50 cents after 6 months, and I think another 25 cents after a year.
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Scheduler Interview

    Anonymous Interview Candidate in Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied online. The process took 5 daysinterviewed at Sitel in August 2013.

    Interview Details

    Submit resume online, you get an auto reply via email to get someone in 72hrs to contact you, interview over the phone, advise to get another call for 2nd round but never happened

    Interview Questions
    • why did you choose to get a same position from previous job? How can you manage your priorities? How do you handle work under pressure? Did you commit to your duties?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8.  

    At Home Customer Service for AAA Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel in August 2013.

    Interview Details

    The interview was a 3 part interview and all pretty basic questions

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Virtual Trainer for Las Vegas Office Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in July 2013.

    Interview Details

    Had two interviews. One via phone, second with hiring manager in Adobe Connect room on video so we could see each other and expressions.

    Interview Questions
    • Could I deal with a stressful environment?   View Answer
    Negotiation Details
    There was no negotiation the pay was reasonable and more than I expected, but the work environment in the center is just so awful. I even hate to say it, but I am not lying.
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Call Receiver Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Sitel.

    Interview Details

    asked a few standard questions strung me along for MONTHS hired me

    Negotiation Details
    no negotiation no description of the job couldnt answer questions, lied about schedule and days times of training
    Accepted Offer
    Neutral Experience
    Easy Interview
  11.  

    Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sitel in May 2013.

    Interview Details

    Filled out application with test. Interviewed twice over the phone. They tested my computer/internet multiple times, because for some projects you need to use your own. I worked on the directv project and they provided equipment (only needed monitor).

    Negotiation Details
    Set rate for all employees at $9.00/hour, periodic raises.
    Accepted Offer
    Positive Experience
    Difficult Interview

See What Sitel Employees Are Saying

 Current Senior Account Supervisor in San Angelo, TX

Pros: “Employers are very easy to work for. Everyone is very easy going, understanding, and the open door policy is actively used. The coaching and training are excellent. They do everything…” Full Review

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