Sitel

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Sitel Interview Questions

Updated Feb 22, 2015
Updated Feb 22, 2015
112 Interview Reviews

Interview Experience

Interview Experience

67%
22%
9%

Getting an Interview

Getting an Interview

67%
12%
7%

Interview Difficulty

2.1
Average

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sitel in April 2014.

    Interview Details

    Received an email asking if I was interested in tech support, replied yes and was asked to setup an interview time using appointmentplus website. Setup for 4/26 at 8pm, they called me about 8:05pm. The interviewer was very friendly, took about 10 mins. She asked me how to troubleshoot an internet comnnection and how to connect a bluray player to a hdtv

    Interview Questions
    • Nothing really, was very smooth, she asked if I had any call center experience   Answer Question
    Negotiation Details
    None, was offered 9.00 per hour and free dtv after 90 days
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    DTV Tech Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel in April 2014.

    Interview Details

    The interview process was fairly easy. I was asked questions about technical issues.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Any Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Sitel.

    Interview Details

    Interview is easy, just breath air and you are employed.

    Interview Questions
    Negotiation Details
    Not able to negotiate.
    Accepted Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Sitel.

    Interview Details

    You have to first complete the online application along with the skills test & the voice test, which is long. You will then be called by a recruiter who will ask you questions about job experiences & then an face-to-face interview will be conducted later

    Interview Questions
    Negotiation Details
    There was really no negotiation. They just told me what I'd be paid and that was it.
    Accepted Offer
  6. 1 person found this helpful  

    IBS-CSR Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    The application is a little frustrating. You have to put some of the same information in twice. Other than that it was easy. I did a phone interview and speed test. Once selected, I started receiving information on which jobs were available. I completed a second interview for the position I applied for and was scheduled for orientation.

    Interview Questions
    • General questions as to why you are right for work at home   Answer Question
    Negotiation Details
    There is not any negotiation room at all. You take it or you don't
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    IBS-CSR Interview

    Anonymous Employee in Hamilton, AL
    Anonymous Employee in Hamilton, AL
    Application Details

    I applied through other source. The process took 5 daysinterviewed at Sitel in January 2014.

    Interview Details

    Good overall practices for hiring and orientation. The training is extensive yet complete.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  8. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sitel.

    Interview Details

    I applied online and received an interview scheduling link the next day. After arriving at my allotted time, I was asked to fill out a sheet of personal information and provide my HS Diploma so that the receptionist could make a copy. I was then taken to a room with about 15 other interviewees and a man came in to tell us about the three different campaigns (companies) we could work for. At the end we were asked which one we were interested in. Two other people came into the room and split us up to tell us more about each job. It was very laid back almost casual process and when I met with the person from my group I was told about the training schedule and the hours before being asked whether I was still interested. I accepted and left to take a drug test. I started the next Monday.

    Accepted Offer
    Easy Interview
  9. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Sitel in October 2013.

    Interview Details

    Applied online >>> traditional application with looooooooooooooooonnnnnnnnnnnnnngggggg analytical questions (i.e. patterns, map reading etc) >>>>>> got an email within about a week>>>>>scheduled interview date. You nee to be in front of a computer for your interview, they make you go to a website to answer a couple of questions to see your ease with using a computer. I got an on spot offer although some people in my training group said they waited a couple of weeks and even months to receive an offer so I suppose this varies. Had to schedule drug test within 48 hours of receiving the offer and complete background test info.

    Interview Questions
    • None - If you can navigate a website you should be ok.   Answer Question
    Negotiation Details
    Non Negotiable
    Accepted Offer
    Easy Interview
  10. 1 person found this helpful  

    Call Center Representative Interview

    Anonymous Employee in Augusta, GA
    Anonymous Employee in Augusta, GA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Sitel in October 2013.

    Interview Details

    I went online job searching, and came across, Sitel is hiring for call center. I never knew that when i started the job that I would actually be working for Verizon prepaid. I filled out the app online, which was a very lengthy process. it wasnt 30 mins later they were calling me to come in for an interview.

    Interview Questions
    • I had to read a script back to the lady. Also that I would be working with, ( you never know what you are gonna have to encounter on the other line with complete strangers.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  11.  

    Customer Service Agent (AAA) Interview

    Anonymous Interview Candidate in Vernon Hills, IL
    Anonymous Interview Candidate in Vernon Hills, IL
    Application Details

    I applied online. The process took 2 daysinterviewed at Sitel in October 2013.

    Interview Details

    The Hiring process entailed to fill out an online 4 page application followed by an assessment (behavioral, Technical, Typing, Voice Audition). I was notified by email if passing and invited to schedule an interview. I was able to through a link pick the best times for me and also cancel if necessary. The interviewer called 15 minutes late but she had back to back interviews and was very nice.

    Interview Questions
    • I had to role play with here on the type of call I would take from A through Z. They wanted to see if I can think on my feet and have good judgment.   View Answer
    Negotiation Details
    There was no negotiations it was a fixed off of part time 9.50/hour pay.
    Accepted Offer
    Positive Experience
    Average Interview

See What Sitel Employees Are Saying

 Former Customer Service Representative in Ocala, FL

Pros: “Pay was good, some what relaxed environment. decent benefits” Full Review

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