Sitel
2.7 of 5 264 reviews
www.sitel.com Nashville, TN 5000+ Employees

Sitel Technical Support Agent Interview Questions & Reviews

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Accepted Offer

Positive Experience

Easy Interview

Technical Support Agent Interview

Technical Support Agent
Lake City, FL

The process took 1+ week - interviewed at Sitel in June 2012.

Interview Details – Shortly after putting in my application, I received a confirmation email thanking me for my interest in working for Sitel and telling me that Human Resources would be in contact with me within 72 hours if my skills and experience matched any of their open positions. (Pretty standard/generic "thanks for applying" email) App was put in on a Saturday, Monday morning they called and asked me to come in for a job preview and testing on Thursday. At the job preview, they warned of not-so-nice callers, informed of pay rate and some of the benefits of working there and then we were ushered out onto the floor to do our testing. The first test was a typing test (timed), then there was a VERY basic computer knowledge test, a math test, SAT style word association test and of course a personality test. When I finished the test, the recruiter asked how I felt I did. I told her "good, I hope!". Friday morning I was called again to schedule the group interview. (that was a different experience, I had NEVER done a group one before). That was kind of a round-robin deal.. The interviewer asked her series of questions, and everyone took their turn answering. Some of the questions were "What are three words you would use to describe yourself? , Where do you see yourself in five years? , If you could change one thing about you, what would it be? ". They then split us up into two groups. One group was offered employment, the other group was not. Upon receiving the offer of employment (conditional), you must consent to a background check (no felonies in last 5 years), a credit check, and a drug screen.

Interview Question – If you could change one thing about you, what would it be?   View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Technical Support Agent Interview

Technical Support Agent
Las Cruces, NM

The process took 5 days - interviewed at Sitel in March 2008.

Interview Details – They replied quickly to my application. I went in for a skills test then had an interview. They then sent me to get a drug test. They were very easy questions and the interviewer was very pleasant.

Interview Questions

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Declined Offer

Positive Experience

Easy Interview

Technical Support Agent Interview

Technical Support Agent

I applied through a recruiter and the process took 2 days - interviewed at Sitel in June 2011.

Interview Details – A PIR round, a technical test and an HR round.

Interview Questions

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Technical Support Agent Interview

Technical Support Agent
Moncton, NB (Canada)

I applied in-person and the process took 1 week - interviewed at Sitel in September 2008.

Interview Details – they first ask you to do a skill test plus to fill a form with all previous work experience. then they call you next or 2 days later to schedule an interview if the test was ok and the experience good enough for them. after what there is one on one meeting it goes fast because they want lot of people (because they lose lot at same time)

Interview Questions

Negotiation Details – no negociation at all

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3 people found this helpful

Accepted Offer

Neutral Experience

Very Easy Interview

Technical Support Agent Interview

Technical Support Agent

I applied in-person and the process took a day - interviewed at Sitel in May 2008.

Interview Details – First you take a simple computer test to make sure you can use windows, if you own a computer you should pass no problem.

Second they give you a written test to see your technical skills, It asked alot of computer programming and technical questions. I didn't even pass and no one else in my group did either, but we all got the job so I guess it doesn't even matter.

Third they take you into a room and one of the supervisors interviews you.
They ask customer service oriented questions, with obvious answers. As long as you tell them what they want to hear you wil get the job they are not fussy.

Interview Question – How would you handle an irate cusstomer   Answer Question

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