Sitel Technical Support Agent Interview Questions

Updated Apr 27, 2014
Updated Apr 27, 2014
7 Interview Reviews

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Technical Support Agent Interview

Anonymous Interview Candidate  in  Starkville, MS
Anonymous Interview Candidate in Starkville, MS
Application Details

I applied online. The process took 2 months - interviewed at Sitel in April 2012.

Interview Details

I had to check back with them about scheduling my drug test even after I passed the computer assessment.

Interview Questions
Negotiation Details
There is no negotiation you either take or leave their offer.
Accepted Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Sitel

  1.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sitel in April 2014.

    Interview Details

    Received an email asking if I was interested in tech support, replied yes and was asked to setup an interview time using appointmentplus website. Setup for 4/26 at 8pm, they called me about 8:05pm. The interviewer was very friendly, took about 10 mins. She asked me how to troubleshoot an internet comnnection and how to connect a bluray player to a hdtv

    Interview Questions
    • Nothing really, was very smooth, she asked if I had any call center experience   Answer Question
    Negotiation Details
    None, was offered 9.00 per hour and free dtv after 90 days
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Lake City, FL
    Anonymous Interview Candidate in Lake City, FL
    Application Details

    The process took 1+ week - interviewed at Sitel in June 2012.

    Interview Details

    Shortly after putting in my application, I received a confirmation email thanking me for my interest in working for Sitel and telling me that Human Resources would be in contact with me within 72 hours if my skills and experience matched any of their open positions. (Pretty standard/generic "thanks for applying" email) App was put in on a Saturday, Monday morning they called and asked me to come in for a job preview and testing on Thursday. At the job preview, they warned of not-so-nice callers, informed of pay rate and some of the benefits of working there and then we were ushered out onto the floor to do our testing. The first test was a typing test (timed), then there was a VERY basic computer knowledge test, a math test, SAT style word association test and of course a personality test. When I finished the test, the recruiter asked how I felt I did. I told her "good, I hope!". Friday morning I was called again to schedule the group interview. (that was a different experience, I had NEVER done a group one before). That was kind of a round-robin deal.. The interviewer asked her series of questions, and everyone took their turn answering. Some of the questions were "What are three words you would use to describe yourself? , Where do you see yourself in five years? , If you could change one thing about you, what would it be? ". They then split us up into two groups. One group was offered employment, the other group was not. Upon receiving the offer of employment (conditional), you must consent to a background check (no felonies in last 5 years), a credit check, and a drug screen.

    Interview Questions
    • If you could change one thing about you, what would it be?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Las Cruces, NM
    Anonymous Interview Candidate in Las Cruces, NM
    Application Details

    The process took 5 days - interviewed at Sitel in March 2008.

    Interview Details

    They replied quickly to my application. I went in for a skills test then had an interview. They then sent me to get a drug test. They were very easy questions and the interviewer was very pleasant.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at Sitel in June 2011.

    Interview Details

    A PIR round, a technical test and an HR round.

    Interview Questions
    Declined Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Technical Support Agent Interview

    Anonymous Interview Candidate  in  Moncton, NB (Canada)
    Anonymous Interview Candidate in Moncton, NB (Canada)
    Application Details

    I applied in-person. The process took 1 week - interviewed at Sitel in September 2008.

    Interview Details

    they first ask you to do a skill test plus to fill a form with all previous work experience. then they call you next or 2 days later to schedule an interview if the test was ok and the experience good enough for them. after what there is one on one meeting it goes fast because they want lot of people (because they lose lot at same time)

    Interview Questions
    Negotiation Details
    no negociation at all
    Accepted Offer
    Positive Experience
    Average Interview
  7. 3 people found this helpful  

    Technical Support Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a day - interviewed at Sitel in May 2008.

    Interview Details

    First you take a simple computer test to make sure you can use windows, if you own a computer you should pass no problem.

    Second they give you a written test to see your technical skills, It asked alot of computer programming and technical questions. I didn't even pass and no one else in my group did either, but we all got the job so I guess it doesn't even matter.

    Third they take you into a room and one of the supervisors interviews you.
    They ask customer service oriented questions, with obvious answers. As long as you tell them what they want to hear you wil get the job they are not fussy.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview

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