Social Security Administration

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Social Security Administration Benefit Authorizer Interview Questions & Reviews

Updated Jul 8, 2014
All Interviews Received Offers

Getting an Interview  

16%
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Interview Experience  

75%
25%
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Interview Difficulty  

Average Difficulty
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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Benefit Authorizer Interview

Benefit Authorizer
Kansas City, MO

I applied online and the process took 2 months - interviewed at Social Security Administration in September 2013.

Interview Details – The interview process is relatively simply. You will be asked 8-9 questions. 6 of which are based on past behavior. These questions will ask for examples of when you disagreed with a manger and how did you work through it, a time where you were forced to deal with an unexpected problem and how did you solve it, a situation in which you worked on a task or project with people who are from different backgrounds that yours. The important thing to remember in government interviews is STAR, Base your answers on Situation, Task, Analysis, and Results. Each question and scenario must detail these things. You are given points based on this and if you fail to answer parts of the question then you will be dinged for it. A good way to know if you are answering these questions right is to make sure the interviewers are writing on all parts of the paper that they take notes on. The remaining 3 questions that they will ask are behavioral and cannot be studied for. They are trying to determine how you will react in a certain situation for instance. What you do if a caller was suicidal?
Overall the interview is pretty easy as long as you prepare your answers ahead of time.

Interview Question – Give an example of when you were forced to work with people who are different of you. What was the scenario? What was the action that needed accomplished? How did you resolve the issue? and What was the result?   Answer Question

Negotiation Details – No negotiation. You either quality for a grade level or you don't.


Accepted Offer

Neutral Experience

Average Interview

Benefit Authorizer Interview

Benefit Authorizer
Birmingham, AL

I applied through a recruiter and the process took 6 months - interviewed at Social Security Administration in February 2010.

Interview Details – Not very difficult. Fair at best. The questions were not hard to answer. They were interesting questions that you have to think about in order to give the best answer possible. Some of the questions were about personal experiences and the way you handled them.

Interview Question – No difficult or unexpected questions   Answer Question

Negotiation Details – No negotiations


4 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Benefit Authorizer Interview

Benefit Authorizer
Jamaica, NY

I applied through college or university and the process took 3 months - interviewed at Social Security Administration in July 2010.

Interview Details – The Social Security Administration usually likes to hire from campuses. In the New York City area, they do a lot of hiring from St. John's University, Queens College and Stony Brook. Hiring managers appear at the job fairs to accept resumes. They hire people of all majors and backgrounds. In the summer, they will send potential candidates an email inviting them to take a test in one of the Federal buildings in Manhattan. They also include sample questions and answers for the test. As long as you understand the sample questions, the test actual test is very easy. If you pass the test, they'll call you to tell you that you passed and they'll invite you to an interview. The interview session is pretty lengthy because you'll be meeting with multiple people. The interview is very casual and they do most of the talking, explaining what the job entails.

Interview Question – Where do you see yourself in five years?   Answer Question

Negotiation Details – They let me choose two start dates, as there were two batches of new benefit authorizer trainees. This varies every hiring phase.


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2 people found this helpful

No Offer

Positive Experience

Easy Interview

Benefit Authorizer Interview

Benefit Authorizer

The process took 3 months - interviewed at Social Security Administration in January 2011.

Interview Details – The interview had 3 phases. You meet with a manager to understand the duties of the job. After your interview with the manager, you are taken to a current Benefit Authorizer to explain life on the job. Lastly, you meet with human resources to answer customer service related questions.

Interview Question – Can you describe a time when a manager/supervisor/coach gave you criticism and how did you respond?   Answer Question

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