Social Security Administration Benefit Authorizer Interview Questions

Updated Sep 18, 2014
Updated Sep 18, 2014
7 Interview Reviews

Interview Experience

Interview Experience

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14%
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Getting an Interview

Getting an Interview

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11%

Interview Difficulty

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Benefit Authorizer Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 months - interviewed at Social Security Administration.

Interview Details

I was contacted via phone about a month and a half after sending my application materials. Unable to reach me initially, they left a message offering to discuss the position with me and instructing me to call back before the end of the following day due to a tight time frame they were working on. I called back the following day, was given a brief description of the position, and scheduled an in-person interview for the following week. I was also informed that I should expect the whole interview process to last about 2.5 hours.

The interview itself started off with a tour of the building before settling in an interview room, where I provided my identification/citizenship documents (driver's license, passport, Social Security card, Birth Certificate, Selective Service Registration card, resume, transcript, and contact information for references). I was asked to fill out a questionnaire with some common interview questions ("What are your strengths/weaknesses?") and some specific to this position ("Would you be willing to train in a classroom setting for approximately 8 months before starting?" Then a second interviewer came in to ask verbally a few more common behavioral questions ("Describe a time when...How did you deal?"). I then met and talked with someone currently in the position I was interviewing for to get a perspective on what I'd be doing. Some last follow-up questions about the logistics of starting if/when I was offered the position and I was fingerprinted, then excused and told to expect a phone call.

Two weeks later I was contacted via phone (did not reach me) and then via email to be offered the position.

Interview Questions
  • All of the questions were typical for an interview, with a focus on behavioral style questions.   Answer Question
Declined Offer
Positive Experience
Average Interview

Other Interview Reviews for Social Security Administration

  1. 4 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Jamaica, NY
    Anonymous Interview Candidate in Jamaica, NY
    Application Details

    I applied online. The process took 6 weeks - interviewed at Social Security Administration in August 2014.

    Interview Details

    Applied on USA jobs.gov, called for an interview a month later. It was an easy interview, long though took about 3 hours. Had a panel interview with two managers and filled out personal questionnaire relating to characteristics, credentials, goals and aspirations.

    Interview Questions
    • How would you explain or communicate with a customer who couldn't speak English?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2. 1 person found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Jamaica, NY
    Anonymous Interview Candidate in Jamaica, NY
    Application Details

    I applied online. The process took 8 weeks - interviewed at Social Security Administration in August 2014.

    Interview Details

    I applied through usajobs.gov in mid July and was call for an interview on 1st of August at Jamaica SSA Center in NY. Interview went really good (it took about 3 hrs). At the end i did the fingerprints and week after i was contacted by the interviewer for additional information verification (references) and since then nothing yet. I am kind of worried ��. Did anyone went for an interview the same time as me and was offered or denied?

    Interview Questions
    • Have you ever dealt with difficult person, and how did you handle it?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3. 2 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Kansas City, MO
    Anonymous Interview Candidate in Kansas City, MO
    Application Details

    I applied online. The process took 2 months - interviewed at Social Security Administration in September 2013.

    Interview Details

    The interview process is relatively simply. You will be asked 8-9 questions. 6 of which are based on past behavior. These questions will ask for examples of when you disagreed with a manger and how did you work through it, a time where you were forced to deal with an unexpected problem and how did you solve it, a situation in which you worked on a task or project with people who are from different backgrounds that yours. The important thing to remember in government interviews is STAR, Base your answers on Situation, Task, Analysis, and Results. Each question and scenario must detail these things. You are given points based on this and if you fail to answer parts of the question then you will be dinged for it. A good way to know if you are answering these questions right is to make sure the interviewers are writing on all parts of the paper that they take notes on. The remaining 3 questions that they will ask are behavioral and cannot be studied for. They are trying to determine how you will react in a certain situation for instance. What you do if a caller was suicidal?
    Overall the interview is pretty easy as long as you prepare your answers ahead of time.

    Interview Questions
    • Give an example of when you were forced to work with people who are different of you. What was the scenario? What was the action that needed accomplished? How did you resolve the issue? and What was the result?   Answer Question
    Negotiation Details
    No negotiation. You either quality for a grade level or you don't.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 4 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Jamaica, NY
    Anonymous Interview Candidate in Jamaica, NY
    Application Details

    I applied through college or university. The process took 3 months - interviewed at Social Security Administration in July 2010.

    Interview Details

    The Social Security Administration usually likes to hire from campuses. In the New York City area, they do a lot of hiring from St. John's University, Queens College and Stony Brook. Hiring managers appear at the job fairs to accept resumes. They hire people of all majors and backgrounds. In the summer, they will send potential candidates an email inviting them to take a test in one of the Federal buildings in Manhattan. They also include sample questions and answers for the test. As long as you understand the sample questions, the test actual test is very easy. If you pass the test, they'll call you to tell you that you passed and they'll invite you to an interview. The interview session is pretty lengthy because you'll be meeting with multiple people. The interview is very casual and they do most of the talking, explaining what the job entails.

    Interview Questions
    Negotiation Details
    They let me choose two start dates, as there were two batches of new benefit authorizer trainees. This varies every hiring phase.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Benefit Authorizer Interview

    Anonymous Interview Candidate  in  Birmingham, AL
    Anonymous Interview Candidate in Birmingham, AL
    Application Details

    I applied through a recruiter. The process took 6 months - interviewed at Social Security Administration in February 2010.

    Interview Details

    Not very difficult. Fair at best. The questions were not hard to answer. They were interesting questions that you have to think about in order to give the best answer possible. Some of the questions were about personal experiences and the way you handled them.

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Neutral Experience
    Average Interview
  7. 2 people found this helpful  

    Benefit Authorizer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 months - interviewed at Social Security Administration in January 2011.

    Interview Details

    The interview had 3 phases. You meet with a manager to understand the duties of the job. After your interview with the manager, you are taken to a current Benefit Authorizer to explain life on the job. Lastly, you meet with human resources to answer customer service related questions.

    Interview Questions
    • Can you describe a time when a manager/supervisor/coach gave you criticism and how did you respond?   Answer Question
    No Offer
    Positive Experience
    Easy Interview

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