Social Security Administration Claims Representative Interview Questions

Updated Jul 1, 2015
25 Interview Reviews

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Helpful (2)  

Claims Representative Interview

Anonymous Employee
No Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at Social Security Administration in July 2015.

Interview

Relaxed setting, interviewed by a three person panel. Briefly introduced me to the position and what a typical work day would be, as well as salary info. Mostly hypothetical questions and general personality questions. I saw a posting on Facebook that they were hiring for the position, sent my resume via e-mail, the contacted me immediately and I had my interview two days later. Everyone was very nice and made me feel welcome. They also expressed a sincere desire to help their clients, which made me want to work there even more. I just did the interview today, so I will update later on whether or not they offer me the position. They said I should hear within two weeks. A little background is that I have no professional work or military experience. Recent college grad with bachelor's degree in the health and human services field. At the end of the interview I was told that I did really well and that they are only interviewing a few people for the position, which makes me feel a little more confident considering my lack of experience.

Interview Questions

  • Mostly questions already listed in the other reviews. Department store return, short-handed gas station hypothetical with the perishable truck outside, what information would you ask for to determine if someone is the real biological father of a child? The last question threw me for a second, I asked for a genetic test but I think they were more looking for birth certificate and things like that lol.   Answer Question

Other Interview Reviews for Social Security Administration

  1. Helpful (34)  

    Claims Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration.

    Interview

    Two interviewers; meet and deal interview. Asked behavioral questions and situational questions about situations you are in and what you would do. Told you about the position and to be yourself

  2. Helpful (2)  

    Claims Representative Interview

    Anonymous Employee in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Social Security Administration (New York, NY) in April 2015.

    Interview

    Applied in Mid Feb 2015. Received interview notice via a call and email. Scheduled for interview April 7th via telephone; submitted prints and documents by the 11th; received notice a few days later that documents were received, Still waiting for potential offer. Interview took 1hr and was a panel of 2 people. They were nice and took a few mins in between the questions to take notes.

    Interview Questions

    • Situational and some behavioral questions: describe a time when.... strength and weakness   Answer Question
  3. Helpful (2)  

    Claims Representative Interview

    Anonymous Employee in Oregon City, OR
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 7+ weeksinterviewed at Social Security Administration (Oregon City, OR) in April 2015.

    Interview

    Was contacted a day after the job closed and informed of an interview the coming Tuesday. Was contacted for a phone interview and the first question asked was why did I choose to apply for a job in Oregon. There were two interviewers and it lasted about 45 mins. Was told that they still had a week of interviews and that because of the number of applicants only the individuals chosen for the position would be contacted.

    Interview Questions

    • take 5 minutes to think of something that you do very well or know a lot about and then explain it to us   Answer Question
    • tell us about a time where you had a difficult customer and it went well? Didn't end well?   Answer Question
    • how do you work under stress?   Answer Question
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  5. Helpful (5)  

    Claims Representative Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Interview

    Do NOT bother applying if you are NOT a Veteran. I read all of the reviews on glassdoor and applied through USAJOBS. This job was posted as a (recent grad) position which means that anyone with a college degree has a chance. I have solid work experience and was expecting to at least get a chance for an interview. No response back after a month so I called the contact person on the online application to get feedback. She was very nice and stated that "You have not been selected to be interviewed nor do you have any chance of getting an interview as all of the candidates selected for the interviews are Veterans. They get priority". I understand that I was not selected for the interview as there may of been better qualified people but having ALL Veterans get interviews only for their status means they don't care if you have an education as long as you were a Veteran. Good luck to all of us when we need Social Security Benefits/Claims.

  6. Helpful (3)  

    Claims Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Social Security Administration.

    Interview

    It was a 3 person panel. Everyone was very nice, intelligent & organized. This was the 1st interview - supposedly, there's something called a "Meet and Deal" that comes next. The purpose of this one was to establish a behavioral baseline to see what kind of person you are. Expect scenarios and questions about hypothetical situations as well as standard interview questions. You will be expected to relate to various past experiences which seemed to focus on stress in particular. You would also be well advised to do at least some cursory research about SSA and the position for which you're applying. Overall, it was a great experience.

    Interview Questions

    • There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does. They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to. Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.   1 Answer
  7. Helpful (2)  

    Claims Representative Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration (Cleveland, OH) in March 2015.

    Interview

    Applied on USAJOBS and was contacted in one week for an interview. The interview was a panel style with 3 people and asked questions like :Describe how you deal with tough situations", "Tell us about yourself", "Describe a hostile situation you were in that you dealt wiith conflict"

    Interview Questions

  8.  

    Claims Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Social Security Administration.

    Interview

    Applied online at USAjobs.gov in Dec 2014 got called for interview in a month. Met with two people, they were very nice but I couldn't get a read off them as to how I did. Still waiting for reply

    Interview Questions

    • They asked mainly behavioral questions. Give an example of a stressful suituation and how did you handle it. Name a time you and another employee had a conflict.   Answer Question
    • Gave me a passage to read for 5 min them asked me to explain   Answer Question
  9. Helpful (3)  

    Claims Representative Interview

    Anonymous Interview Candidate in Parsippany, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Social Security Administration (Parsippany, NJ) in February 2015.

    Interview

    Applied 12/2014. interviewed 2/12/2015. received phone call for employment offer today 3/27/2015. I am a serice-connected, air force veteran and also working on MSW. They said they will start notifying those who were selected by the end of March, so i'm assuming many of you will be receiving calls in the next few days/weeks! Good luck to you all!

    Interview Questions

  10. Helpful (1)  

    Claims Representative Interview

    Anonymous Employee in Jersey City, NJ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Social Security Administration (Jersey City, NJ) in February 2015.

    Interview

    I had a panel of 2. In jersey City. The questions were basic opm questions About deadlines, accomplishments and difficult situations. They took lot's of notes. No offer yet, but i was fingerprinted and they called my references. The panel was nice, we had some very funny moments.

    Interview Questions

    • What was the hardest thing you've ever had to do? Tell me a time when you didn't accomplish a goal. Tell me a difficult coworker situation.   Answer Question
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