Social Security Administration Contact Representative Interview Questions

Updated Mar 4, 2015
Updated Mar 4, 2015
14 Interview Reviews

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Contact Representative Interview

Anonymous Employee in Dallas, TX
Anonymous Employee in Dallas, TX
Application Details

I applied online. The process took 4+ weeksinterviewed at Social Security Administration in March 2015.

Interview Details

Had my second interview with SSA for the contact representative position. They asked a few scenarios which were job based and how you would handle them. It was a multi-panel with 4 or 5 interviewers. Lasted about 15 minutes. Thought I did reasonably well. Said the position would be filled by the end of the month or early next month. I think this is basically a pass/fail interview.

Interview Questions
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Social Security Administration

  1. 4 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The process was fairly easy, interviewed by two people, they both asked behavioral based questions. The interview lasted about an hour. They both explain the job title detail very well. Overall positive experience

    Interview Questions
    • Tell us a time when you had a co-worker with different work values to you.   Answer Question
    Negotiation Details
    GS 5
    Accepted Offer
    Positive Experience
  2.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Social Security Administration in January 2015.

    Interview Details

    I received a referral from a friend who already works there. It was a VRA hire. Sent my application packet and received a call back a couple of days later. I was sent a pre-employment packet and had a couple of days to complete it. Got a call from the Atlanta office with their credentialing an then was scheduled for a phone interview. Phone interview was pretty brief and was told that they are hoping to finish the on-boarding stuff by the end of february.

    Interview Questions
    • They only asked me 3 questions after explaining what the job duties are. What are your experience in dealing with the public (job duties)? Have you ever experienced when a customer was upset what did you do? How have you handle conflict with a co-worker.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Social Security Administration.

    Interview Details

    Applied online, and did an over-the-phone interview which ran for about an hour and a half. Two interviewers took turns asking different questions, which included anything from behavioral-based questions to those that require you to explain your experiences.

    Interview Questions
    • They gave me ten minutes to prepare a long lecture-type speech in which I have to explain any topic of my choice to someone who is not knowledgeable in that particular field.   Answer Question
    No Offer
    Difficult Interview
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  5.  

    Contact Representative Interview

    Anonymous Interview Candidate in Baltimore, MD
    Anonymous Interview Candidate in Baltimore, MD
    Application Details

    I applied online. The process took 1+ weekinterviewed at Social Security Administration in September 2014.

    Interview Details

    I applied for the contact represtitive back im March and was contacted for an interview 3 months later. When I went to the interview I was fretted and given a quick introduction about the position and then was given a rundown of the agenda for the day. I was then take to where I would be interviewed. It was by 2 people and after the interview I went to get fingerprinted and that was it. I was told I would be contacted soon.

    Interview Questions
    • Name a time when you had to face adversity and how did you overcome it?   Answer Question
    • Where do you see yourself in seven years?   Answer Question
    • Name a time when you had to deal with a rude customer? How did you handle the situation?   Answer Question
    Negotiation Details
    There was no negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Contact Representative Interview

    Anonymous Employee in Birmingham, AL
    Anonymous Employee in Birmingham, AL
    Application Details

    I applied through other source. The process took 4+ weeksinterviewed at Social Security Administration in June 2014.

    Interview Details

    I applied online the end of June and was called 2 weeks for a interview. Completed the panel interview and was then given 8 questions to answer with a short. Paragraph. Afterwards, was sent for fingerprints and background check. I was told that I were contacted within 2 to 4 weeks but never heard back from the organization.

    Interview Questions
    • What would you do if you have a customer that does not speak English? How do you handle difficult situations? What are your strengths and weaknesses?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  7. 9 people found this helpful  

    Contact Representative Interview

    Anonymous Employee in Chicago, IL
    Anonymous Employee in Chicago, IL
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration in April 2014.

    Interview Details

    Submitted my resume via USAJobs, was emailed saying that my information was referred to the agency, about three weeks later I received a call to set up an interview. The interview started with them telling me about the job benefits and pay, and a few warm up questions about my personality traits. After that, the interview was a panel interview with round robin behavioral questions.

    Interview Questions
    • Fairly straightforward questions, the only one I had to think about for a few seconds was to tell of a time that I had to deal with someone that was from a different background than I was that had conflicting view points and how I handled it.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Contact Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Social Security Administration in April 2014.

    Interview Details

    I applied for this position in February 2014

    I received a call last week (Mid April) from the administration informing me about the position opening and my referrals acceptance (this is from a pathways recent graduate offering from U.S.A Jobs). We set up an interview for yesterday over the phone. The interview consisted of three phases - First, one gentleman informed me about the position duties and asked if I had any questions, this took about fifteen minutes. Next, another gentleman asked me a series of behavioral based interview questions, this took between 10 and 20 minutes. Finally, a lady conducted a portion of the interview that required me to navigate the SSA.gov website and answer a few questions as if they were a caller. They then said that was all they needed, asked if I had any questions, and informed me that the recruiting team would be contacting me in a few days to let me know the decision either way.

    About an hour after the interview I received a call in which they informed me that they would be sending me a fingerprint test in order to conduct a background check.

    Interview Questions
    • The behavioral questions are somewhat difficult if you are offered a situation that you can only loosely relate to. I cannot recall the specific questions and do not want to be misleading   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9. 12 people found this helpful  

    Contact Representative Interview

    Anonymous Employee in Springfield, MA
    Anonymous Employee in Springfield, MA
    Application Details

    I applied through other source. The process took 4 weeksinterviewed at Social Security Administration in February 2014.

    Interview Details

    Resume was submitted through a third party. I received a call the same day my resume was received, (not typical). Interview was set for four days out from that date. Upon arrival you musts sign a document regarding criminal past, delinquent federally subsidized loans etc.. The interview was conducted by the Area Director, His second and another manager. It was a somewhat relaxing atmosphere and the interviewers do their best to make you feel at ease. The interview was divided into 3 parts. First they ask about you with questions about your past work experience. They also asked what I knew about Social Security and what the administration does. Second they ask behavioral interview questions in a round robin style, each person asking a question in turn. Be prepared for this. If unfamiliar with these, research them. It is a big part of the interview. Lastly, they give you something to read and familiarize yourself with. They then role play a client and you must use the info to correctly handle the situation. After the interview is concluded they told me I would hear back from them in 3-4 weeks. If I was selected for the job, I would come in for full background check, fingerprinting etc. I am still waiting to hear back. It has been just about 3 weeks.

    Interview Questions
    • I did my homework and was prepared for all the questions asked. I researched Social Security and matched real life scenarios with all possible types of behavioral interview questions prior to the interview. I recommend you do the same.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10. 5 people found this helpful  

    Contact Representative Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration in August 2010.

    Interview Details

    The interview consist of 2 managers asking situation questions. Basic questions like customer service, strength/ weakness. Have your references ready because they will call. Be ready to get finger-printed.

    Interview Questions
    Negotiation Details
    If you are unclear about the salary schedule, ask questions.
    Accepted Offer
    Positive Experience
    Difficult Interview

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