Social Security Administration Contact Representative Interview Questions

Updated Mar 25, 2015
Updated Mar 25, 2015
15 Interview Reviews

Interview Experience

Interview Experience

85%
14%
0%

Getting an Interview

Getting an Interview

57%
27%
9%

Interview Difficulty

3.2
Average

Interview Difficulty

Hard

Average

Easy

15 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (6)  

Contact Representative Interview

Accepted Offer
Positive Experience
Accepted Offer
Positive Experience

Interview

The process was fairly easy, interviewed by two people, they both asked behavioral based questions. The interview lasted about an hour. They both explain the job title detail very well. Overall positive experience

Interview Questions

  • Tell us a time when you had a co-worker with different work values to you.   Answer Question

Negotiation

GS 5

Other Interview Reviews for Social Security Administration

  1.  

    Contact Representative Interview

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 weeksinterviewed at Social Security Administration in January 2015.

    Interview

    I received a referral from a friend who already works there. It was a VRA hire. Sent my application packet and received a call back a couple of days later. I was sent a pre-employment packet and had a couple of days to complete it. Got a call from the Atlanta office with their credentialing an then was scheduled for a phone interview. Phone interview was pretty brief and was told that they are hoping to finish the on-boarding stuff by the end of february.

    Interview Questions

    • They only asked me 3 questions after explaining what the job duties are. What are your experience in dealing with the public (job duties)? Have you ever experienced when a customer was upset what did you do? How have you handle conflict with a co-worker.   Answer Question
  2.  

    Contact Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Social Security Administration (Dallas, TX) in March 2015.

    Interview

    Had my second interview with SSA for the contact representative position. They asked a few scenarios which were job based and how you would handle them. It was a multi-panel with 4 or 5 interviewers. Lasted about 15 minutes. Thought I did reasonably well. Said the position would be filled by the end of the month or early next month. I think this is basically a pass/fail interview.

    Interview Questions

  3.  

    Contact Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeksinterviewed at Social Security Administration (Los Angeles, CA) in February 2015.

    Interview

    Scheduled an interview appointment with other qualified individuals (recent grad's) asked me about about behavioral questions, time management, and priority questions at the workplace. They also asked how I would with a co worker whose not working efficiently.

    Interview Questions

    • Tell us how would you deal with a variety of tasks you need to complete?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (7)  

    Contact Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeksinterviewed at Social Security Administration (Virginia Beach, VA) in September 2009.

    Interview

    The environment is pretty relaxed, mostly female and usually friendly Just be honest and speak in a conversational tone. You will probably interview with the Operation Supervisor and District Manager. Relay how much you like or believe in public service and helping people.

    Interview Questions

    • You will probably be given a writing sample and scenario-based question to solve. Name a time you had to deal with a difficult person, client, or customer and how did you handle it?

      What is your customer service approach, when dealing with diverse members of the public?
       
      1 Answer

    Negotiation

    This is entry level job, get the experience and federal entry gateway, then move on or up asap.

  6. Helpful (4)  

    Contact Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a dayinterviewed at Social Security Administration (Los Angeles, CA) in August 2010.

    Interview

    At the time I applied there were 4 supervisor asking general questions, some leading to personal questions. Then for the phone a supervisor calls and acts as a client and they see how you handle the client.

    Interview Questions

    • If you were going to a concernt to hear your favorite group somewhere far, and its during work schedule, you would you go to the concert or show up for work?   1 Answer
  7. Helpful (12)  

    Contact Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 4 weeksinterviewed at Social Security Administration (Springfield, MA) in February 2014.

    Interview

    Resume was submitted through a third party. I received a call the same day my resume was received, (not typical). Interview was set for four days out from that date. Upon arrival you musts sign a document regarding criminal past, delinquent federally subsidized loans etc.. The interview was conducted by the Area Director, His second and another manager. It was a somewhat relaxing atmosphere and the interviewers do their best to make you feel at ease. The interview was divided into 3 parts. First they ask about you with questions about your past work experience. They also asked what I knew about Social Security and what the administration does. Second they ask behavioral interview questions in a round robin style, each person asking a question in turn. Be prepared for this. If unfamiliar with these, research them. It is a big part of the interview. Lastly, they give you something to read and familiarize yourself with. They then role play a client and you must use the info to correctly handle the situation. After the interview is concluded they told me I would hear back from them in 3-4 weeks. If I was selected for the job, I would come in for full background check, fingerprinting etc. I am still waiting to hear back. It has been just about 3 weeks.

    Interview Questions

    • I did my homework and was prepared for all the questions asked. I researched Social Security and matched real life scenarios with all possible types of behavioral interview questions prior to the interview. I recommend you do the same.   Answer Question
  8. Helpful (10)  

    Contact Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Social Security Administration (Chicago, IL) in April 2014.

    Interview

    Submitted my resume via USAJobs, was emailed saying that my information was referred to the agency, about three weeks later I received a call to set up an interview. The interview started with them telling me about the job benefits and pay, and a few warm up questions about my personality traits. After that, the interview was a panel interview with round robin behavioral questions.

    Interview Questions

    • Fairly straightforward questions, the only one I had to think about for a few seconds was to tell of a time that I had to deal with someone that was from a different background than I was that had conflicting view points and how I handled it.   Answer Question
  9. Helpful (2)  

    Contact Representative Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at Social Security Administration in April 2014.

    Interview

    I applied for this position in February 2014

    I received a call last week (Mid April) from the administration informing me about the position opening and my referrals acceptance (this is from a pathways recent graduate offering from U.S.A Jobs). We set up an interview for yesterday over the phone. The interview consisted of three phases - First, one gentleman informed me about the position duties and asked if I had any questions, this took about fifteen minutes. Next, another gentleman asked me a series of behavioral based interview questions, this took between 10 and 20 minutes. Finally, a lady conducted a portion of the interview that required me to navigate the SSA.gov website and answer a few questions as if they were a caller. They then said that was all they needed, asked if I had any questions, and informed me that the recruiting team would be contacting me in a few days to let me know the decision either way.

    About an hour after the interview I received a call in which they informed me that they would be sending me a fingerprint test in order to conduct a background check.

    Interview Questions

    • The behavioral questions are somewhat difficult if you are offered a situation that you can only loosely relate to. I cannot recall the specific questions and do not want to be misleading   Answer Question
  10.  

    Contact Representative Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 4+ weeksinterviewed at Social Security Administration (Birmingham, AL) in June 2014.

    Interview

    I applied online the end of June and was called 2 weeks for a interview. Completed the panel interview and was then given 8 questions to answer with a short. Paragraph. Afterwards, was sent for fingerprints and background check. I was told that I were contacted within 2 to 4 weeks but never heard back from the organization.

    Interview Questions

    • What would you do if you have a customer that does not speak English? How do you handle difficult situations? What are your strengths and weaknesses?   Answer Question

Work at Social Security Administration? Share Your Experiences

Social Security Administration

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.