Social Security Administration Interview Questions & Reviews
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Updated Dec 15, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 16 ratings 
“Average” Interview
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Interview Experience [?] Based on 16 ratings
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| 1–10 of 16 Social Security Administration Interviews | Sort by |
Claims Authorizer at Social Security Administration
Posted Dec 15, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Chicago, IL (took 3 months)
Background check, panel interview, offer
Interview Questions
Negotiation Details
No
Other Details
The interview consisted of a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Disability Examiner at Social Security Administration
Posted Nov 6, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Woodlawn, MD (took 4+ weeks)
The interview process takes a long time and there are several people involved. Usually, the people involved don't know each other and no one can give you any information about the process- how long it will take, when the job starts, what the job is, etc. They basically just interview you and decide themselves what job to put you in, if they decide to hire you. If you do well in the interview, they invite you back to take a brief math test. After you finish everything, it can take a month or longer before you hear back from them. If they do offer you a job, they may only give you a couple weeks notice before you have to begin a training class. In the interview, they ask general questions for which you have to provide examples from your life illustrating how you have dealt with and overcome different situations or obstacles in the past and they write down everything you say. The overall process seemed to be very disorganized and the communication was horrible. I can't really complain, because I did receive a job offer, which made all the stress of the process worth it in the end
Interview Questions
Negotiation Details
There is no negotiation. You may not even know what position you are interviewing for until you get the job (unless you only applied for one position, then it is most likely that one). If they hire you, the salary is what it is and there is no negotiating over that
Other Details
I got the interview through an Employee Referral and the interview consisted of a Group/Panel Interview, an IQ/Intelligence Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
QA at Social Security Administration
Posted Jun 23, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Woodlawn, MD (took 2 days)
Got a phone a call phone call from a recruiter and he setup an interview with the team lead.
Interview Questions
Negotiation Details
It was pretty easy phone interview for a qa analyst position, he asked me few basic questions like what is test case, test plan and experience with UNIX, SQL and qtp, the phone interview lasted about 30 minutes and then in person interview with the manager lasted about an hour, he too asked pretty similar questions.
and the next day i got the offer.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Benefit Authorizer at Social Security Administration
Posted Jun 2, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 (took 3 months)
The interview had 3 phases. You meet with a manager to understand the duties of the job. After your interview with the manager, you are taken to a current Benefit Authorizer to explain life on the job. Lastly, you meet with human resources to answer customer service related questions.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Program Leader at Social Security Administration
Posted Mar 29, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 4+ weeks)
The interviewing manager was fabulous. She started by saying "I noticed (such and such) on your resume, tell me about that" - which put me at ease, let me know she read my resume, and let me feel that she was really interested in me, my skills, and what I can offer.
Interview Questions
Negotiation Details
No. Government salaries are generally not negotiable.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
STEP Intern at Social Security Administration
Posted Mar 13, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in San Francisco, CA (took a day)
It was a very informative interview and the district manager took the time to go over the processes of the social security administration. Overall it was a relaxed interview and the job was a great opportunity, especially since I was a student.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Program Analyst at Social Security Administration
Posted Sep 8, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 (took a day)
interview was approximately 1 hour in length and conducted by the deputy director. asked about my background and then scenario based questions on how i resolve conflicts, deal with time constraints, and ensure accountability.
the lead interviewer was accompanied by a HR specialist who was more approachable and encouraging. The hiring process also involved a 30 minute essay test. The purpose was to determine your creativity. The topic was "how do make a peanut butter and jelly sandwich?"
Interview Questions
Negotiation Details
base salary is pre-determined by pay scale in the occupational series you apply for. see the OPM federal salary plan for your pay. there is no negotiation and only locality pay accounts for differences.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Contact Representative at Social Security Administration
Posted Sep 3, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in New York, NY (took 4+ weeks)
The interview consist of 2 managers asking situation questions. Basic questions like customer service, strength/ weakness. Have your references ready because they will call. Be ready to get finger-printed.
Interview Questions
Negotiation Details
If you are unclear about the salary schedule, ask questions.
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Background Check.
More Social Security Administration Contact Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Earnings Clerk at Social Security Administration
Posted Jul 30, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2009 in Woodlawn, MD (took 4+ weeks)
The interview consisted mainly of a group of 3 people asking me to describe a situation and its outcome.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at Social Security Administration
Posted Jul 16, 2010
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2010 in Saint Louis, MO (took a day)
The aptitude test was very difficult and I understood that out of 240 people taking it, only 40 people passed it. The interview was much harder. They gave me the wrong office number (I think on purpose) and there was no one in the lobby to redirect me and they were not listed on the plaque of offices either. Then, when I got there four people were in the room. There was one who was totally silent, one good cop, one bad cop, and one who tried to illicit responses. All took notes. Bad cop pounced on me right out of the gate making me believe that I should show no empathy with SSI applicants - then, at the end one did a poor acting job as a turned down applicant and I was supposed to respond. It was all a sham. They also ask what do you do if someone who is repeatedly turned down for SSI and threatens to commit suicide to you? What do you do if you work in a gas station and there is a non-perishable food delivery out back, a long line of customers, you need to call another worker to come help - in what order do you deal with this? Many silly questions, and they were passing inside jokes after I gave some of my answers- don't ever say that you will send a memo out to communicate something with coworkers- they really joked about that. I felt like I had been through some type of strange psychological experiment when it was done, and I don't think I would want to work for any of the people in that room, except for maybe the bad actor. I imagine it is a good job, but SSA is going broke quickly- it may only be a five or ten year job anyway.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a Group/Panel Interview and an IQ/Intelligence Test.
More Social Security Administration Claims Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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