Social Security Administration Interview Questions

Updated Aug 28, 2015
140 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (2)  

    Legal Assistant (Senior Case Technician) Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Social Security Administration (San Antonio, TX) in April 2015.

    Interview

    Applied online through USAJobs.gov. I noticed that the status said that I was referred. Received a call for an interview about a month later. Interviewed on April 20th and brought in two fingerprint cards and college transcript. Received a follow-up email on May 7th stating that I made it to round 2 and needed to get direct telephone numbers for my references. Have not heard back from them since then.

    Interview Questions

    • Describe a difficult situation and how did you handle it?   Answer Question
  2. Helpful (5)  

    Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Do NOT bother applying if you are NOT a Veteran. I read all of the reviews on glassdoor and applied through USAJOBS. This job was posted as a (recent grad) position which means that anyone with a college degree has a chance. I have solid work experience and was expecting to at least get a chance for an interview. No response back after a month so I called the contact person on the online application to get feedback. She was very nice and stated that "You have not been selected to be interviewed nor do you have any chance of getting an interview as all of the candidates selected for the interviews are Veterans. They get priority". I understand that I was not selected for the interview as there may of been better qualified people but having ALL Veterans get interviews only for their status means they don't care if you have an education as long as you were a Veteran. Good luck to all of us when we need Social Security Benefits/Claims.

  3. Helpful (5)  

    Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Social Security Administration.

    Interview

    It was a 3 person panel. Everyone was very nice, intelligent & organized. This was the 1st interview - supposedly, there's something called a "Meet and Deal" that comes next. The purpose of this one was to establish a behavioral baseline to see what kind of person you are. Expect scenarios and questions about hypothetical situations as well as standard interview questions. You will be expected to relate to various past experiences which seemed to focus on stress in particular. You would also be well advised to do at least some cursory research about SSA and the position for which you're applying. Overall, it was a great experience.

    Interview Questions

    • There was a scenario where they handed me a paper to look over that gave a brief explanation of what SSA does. They give you 5 minutes (if you need it) and allow you to take notes, but it's very brief and comprehensive - you shouldn't have to. Then, they'll play the scenario as a prospective applicant and you have to succinctly explain to them the parameters of eligibility.   1 Answer
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  5. Helpful (4)  

    Attorney Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Social Security Administration.

    Interview

    Interviews were conducted approximately three weeks after the application deadline. Applications were sent to a regional office in Atlanta, though the position was in a small office in Kentucky. Interviews were conducted by a supervisor in the local Kentucky office via telephone. The interviewer asked me to tell him about myself. I gave a brief description of my background including: where I was born, what schools I attended, highlights of activities in which I participated while in school, and work experience. I highlighted activities and experiences which related to my ability to do the job. The interviewer then gave information about the job, including responsibilities and benefits. Finally, he followed with 5-6 questions. The questions are all behavioral -based (i.e. describe a time that...). Following the interview, he told me that he would make recommendations to his supervisor, before sending the recommendation to the hiring office.

    Interview Questions

    • Why do you want to work at the Social Security Administration? What makes you a good candidate? What weaknesses do you have?   1 Answer
    • Give an example of a time you had to deal with conflict in the workplace. How did you handle it?   1 Answer
    • What does excellent customer service mean to you? How would you provide it?   1 Answer
    • Have you dealt with someone being dishonest in work or school? How did you deal with the issue?   1 Answer
  6. Helpful (4)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Social Security Administration in March 2015.

    Interview

    I had a panel interview with two people. They both took turns asking me questions. They basically ask you behavioral questions and how would you deal with the situation. I studied very hard for this interview and I was well prepared. Overall, it was a great experience.

    Interview Questions

    • Tell me about a time you had to deal with furious customer.   Answer Question
  7.  

    Benefit Analyst Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Social Security Administration.

    Interview

    Really interesting interview process. They gave specific instructions on how to answer the questions. I had 3 people ask me a series of preset questions. Then they gave me a written exam with a 30 minute time limit. Interviewers were very pleasant and professional. The interview was a very good experience. They said it would take about two weeks until I hear the results. They told me they were interviewing about 4-5 people for each 1 position available.

    Interview Questions

    • Behavioral type questions, what would you do in this type situation or describe a time when...   Answer Question
  8. Helpful (2)  

    Claims Representative Interview

    Anonymous Employee in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Social Security Administration (Cleveland, OH) in March 2015.

    Interview

    Applied on USAJOBS and was contacted in one week for an interview. The interview was a panel style with 3 people and asked questions like :Describe how you deal with tough situations", "Tell us about yourself", "Describe a hostile situation you were in that you dealt wiith conflict"

    Interview Questions

  9. Helpful (1)  

    Contact Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Social Security Administration (New York, NY) in March 2015.

    Interview

    Interview with 2 people who asked me a series of questions. After the interview I was sent to do fingerprints....after that they checked my references...haven't heard anything and training starts on 5/4/15....guess I didn't get it

    Interview Questions

  10.  

    Contact Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Social Security Administration in March 2015.

    Interview

    I heard from Social Security about 4-weeks after I applied on usajobs.gov. I was asked if I would be available for a telephone interview on X day, at X time. The day of the telephone interview I patiently waited for their phone call. Fifteen minutes after our scheduled interview I had still not heard from Social Security. I called their office and they were appreciative that I took the time to reach them. They apologized and explained that the interviews had been running late that morning.From there, we began the panel telephone interview which lasted about 30 minutes.

    Interview Questions

    • Many scenario questions particular to the position were asked.   Answer Question
  11.  

    Contact Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Social Security Administration (Dallas, TX) in March 2015.

    Interview

    Had my second interview with SSA for the contact representative position. They asked a few scenarios which were job based and how you would handle them. It was a multi-panel with 4 or 5 interviewers. Lasted about 15 minutes. Thought I did reasonably well. Said the position would be filled by the end of the month or early next month. I think this is basically a pass/fail interview.

    Interview Questions

See What Social Security Administration Employees Are Saying

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Pros: “Steady check, job security once you pass the probation period.”“Steady check, job security once you pass the probation period.” – Full Review

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