I applied online and the process took a day - interviewed at Sony Online Entertainment in March 2012.
Interview Details – The interview takes place in a conference room with all the applicants present. While one person is interviewing the rest filled out worksheets covering basic grammar, spelling, and computers questions. The interviewer was not a direct employee of SOE but a recruiter from a temp agency. If you do well on the interview with her you get referred to SOE.
I applied through a staffing agency and the process took 2 weeks - interviewed at Sony Online Entertainment in January 2010.
Interview Details – First, you'll do a few tests with the staffing agency, checking your grammar and math skills. After that, a scheduled group interview with SOE. Usually a handful of supervisors will interview you, and they represent all the titles created by SOE. You are not allowed contact with SOE by yourself, and all communication is initially done through the staffing agency.
The interview takes place in a conference room, you and up to 3 supervisors. You are asked multiple questions about your familiarity with MMORPGs in general (having experience in MMOs other than mainstream titles is a definite plus). Dress in business-casual wear for this interview. Although the supervisors will be in casual dress, you should be professional.
The supervisors conducting the interview will often be in good humor, and generally "jokey".
After the group interview, you won't hear from SOE again. You cannot contact SOE for any reason. If you're accepted for a position, you will be notified by your staffing agency representative. They will give you a starting date, and an on-site contact to meet with.
Negotiation Details – There isn't any negotiation available. Staffing for the QA tester position is set at a flat-rate for hourly pay.
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