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Customer Service Representative Interview

Anonymous Interview Candidate in Phoenix, AZ
Accepted Offer
Positive Experience
Difficult Interview


The process took 3+ weeks. I interviewed at Southwest Airlines (Phoenix, AZ) in June 2011.


This was my 2nd interview in 2-years; SWA is the ONLY company I want to work for. I did a lot of pre-interview prep. After phone interview, I was moved on to the 1:1 which went very well. Interviewer was very personable, fair and friendly. But not easy!

Interview Questions

  • What was the most positive customer service experience you've had?   Answer Question
  • On the flip-side, how have you handled an irate customer?   Answer Question



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The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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