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Customer Service Representative Interview

Anonymous Interview Candidate in Phoenix, AZ
Anonymous Interview Candidate in Phoenix, AZ
Application Details

The process took 3+ weeksinterviewed at Southwest Airlines in June 2011.

Interview Details

This was my 2nd interview in 2-years; SWA is the ONLY company I want to work for. I did a lot of pre-interview prep. After phone interview, I was moved on to the 1:1 which went very well. Interviewer was very personable, fair and friendly. But not easy!

Interview Questions
  • What was the most positive customer service experience you've had?   Answer Question
  • On the flip-side, how have you handled an irate customer?   Answer Question
Negotiation Details
None.
Accepted Offer
Positive Experience
Difficult Interview

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