Southwest Airlines Interview Questions & Reviews in Dallas-Fort Worth, TX Area
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Updated Feb 13, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 27 ratings 
“Average” Interview
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Interview Experience [?] Based on 27 ratings
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| 1–10 of 27 Southwest Airlines Interviews | Sort by |
Intern at Southwest Airlines
Posted Feb 13, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Dallas, TX (took 6+ weeks)
I applied in April for the Fall internships. Yes, April. They get thousands of applicants so they need a lot of time to process the resumes. I was contacted for a phone interview, and a couple weeks later was contacted to complete an in-person interview at headquarters in Dallas. They flew me down and I had three interviews. These were very different than any I've had before. It was very much based on what my personality fit would be within the company, not just my personal accomplishments. Otherwise standard situational questions. I flew down in May for the interview and was contacted the second week of June notifying me I had been selected. Everyone is very nice, and even if you don't get past the phone interview, they will give you advice for improvement if you request it.
Interview Questions
Negotiation Details
No negotiation at SWA.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More Southwest Airlines Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Dispatcher at Southwest Airlines
Posted Sep 7, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Dallas, TX (took 3 weeks)
The interview process for me consisted of three parts. The first part was a phone interview - this was pretty easy, just talking to someone in HR. From there I was asked to come up to take a test and fill out a job application. Southwest did fly me up and back for this. I initially thought the test would be graded right away and if you passed, you would go to the next step in the interview process, but this was not the case. I took the test and filled out the application, and was told they'd get back to me. I evidently passed the test because I did get called back for an interview about a week later, and they flew me up to Dallas once again. However, I was very unimpressed with this interview - it seemed rushed, only taking about 30 minutes, and they did not even take me for a tour of the office I would have been working in. I've worked in this field a long time for several different airlines and this is only the second time I didn't get to take a tour of the work area - that was a big negative for me. Perhaps if they are impressed with you then they offer you a tour, I'm not sure. Anyhow, after all of this process, when I got the email telling me I wasn't selected, it wasn't even addressed to me personally - rather sent out by an HR assistant with the header "Dear Assistant Dispatch Candidate." After all the time I put into the process I felt like they could have at least addressed me by my name.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Communications Intern at Southwest Airlines
Posted Jul 28, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Dallas, TX (took 4+ weeks)
Had to apply online in December. Got a call in February for a phone interview. Was flown to Dallas to do an in-person interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Video Production Intern at Southwest Airlines
Posted Jul 21, 2011
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Dallas, TX (took 6+ weeks)
I got an e-mail from Southwest to set up a phone interview. After a time was agreed upon a HR representative called me and we talked for about an hour about myself, my experience, skills, and what I saw myself doing in my future. Two days later I got an e-mail regarding an in-person interview. I was told which days I would be in Dallas and was not given any choice. I was also e-mailed about 10 pages worth of background information - I needed to write an essay - I had to supply my college AND high school transcript. I live in L.A. so Southwest booked my flight (at no cost to me) e-mailed me the confirmation and then called me to make sure I knew everything I needed to do once I got to the airport. I flew out late on a Sunday afternoon (and had 2 lay overs - 7 hours of flying time total), called the hotel shuttle to pick me up (which arrived quickly) and then arrived at the hotel late Sunday night. My interview was at 8:00 am Monday morning. The hotel shuttle took me to Southwest headquarters. I had to fill out about 30 mins worth of paper work once I got there. I was then met by one HR rep and she walked me through some paperwork I had to fill out. Then she passed me off to another HR rep who took me to interview with the group of people I would work for. The interview went smoothly and asked the typical questions. It was over within 20 mins and they then sent me on my way into a shuttle that took me to the airport and I flew out at 10:15 am. Then after 2 lay overs again I finally got back to L.A. It took them 2 weeks to tell me they went with someone else.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Quality Assurance Automation at Southwest Airlines
Posted Jun 28, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Dallas, TX (took 2 weeks)
Phone interview that lead to on site panel review with manager and technical SME. On-site interview was 'what-if' scenarios regarding automation solutions.
Interview Questions
Negotiation Details
I negotiated with my recruiter and I think I could have pushed a little harder. I had been unemployed for a month so I didn't want to risk it.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
In Flight Crew Scheduler at Southwest Airlines
Posted Jun 13, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2011 in Dallas, TX (took 4+ weeks)
Applied online. Received call from recruiter about a month later (we spoke over the weekend even!). After outlining the job responsibilities and duty location, she then informed me of the salary right upfront. The salary offered was non-negotiable and was, unfortunately too far below what I could accept as a minimum. When I told her this, she asked me if I wanted to pull my resume from consideration (and recomfirmed several times, trying her best to give me every opportunity possible!). When I said yes, it concluded the phone interview, as there was no point in going any further. We was very nice througout our conversation, even though I could tell was a little frustrated with me. Overall a pleasant experience - just saddened that I couldn't press on.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Technical Writer at Southwest Airlines
Posted Jun 9, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2011 in Dallas, TX (took 4+ weeks)
First there was a phone interview. The next interview was meeting with three Southwest Airline employees. Everyone was as nice as they could be. Turns out after finding out more about the job, it wasn't the right job for me. However, they seem to be a great company!
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Intern at Southwest Airlines
Posted Jun 2, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Dallas, TX (took 2 months)
You apply for the job online. If they decide to move you to the next round, you write an essay about why you want to work there. Then, they fly potential candidates to headquarters and sometimes put you in a hotel overnight. You interview at headquarters then you find out in about a week. If you accept, you have to submit to a background check and take a drug test. I interviewed with an HR person and two people from the department I hoped to intern in. Everyone was very nice and helpful. Word travels fast, so if you are rude to any of the frontline employees, don't expect an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More Southwest Airlines Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Intern at Southwest Airlines
Posted Apr 18, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Dallas, TX (took a day)
Phone interview came first. A few questions about skills involved in the work, not tough. Then I was invited to an on-site interview.
Before the interview there were some forms to fill, for background check. I was interviewed by HR and the supervisor of the dept I applied. Most questions were technical. They are friendly and considerate, but I did not find myself into this position actually...
Suggestions: show your passion and your expertise! You must be an expert in the specific position you applied.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Background Check.
More Southwest Airlines Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Marketing Intern at Southwest Airlines
Posted Mar 22, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Dallas, TX (took 2 weeks)
I had a phone interview in which they asked the usual fit questions, and then they flew me down to Dallas for an in-person interview. Everyone was very nice. I essentially just went through a run-down of my resume with someone from the HR Department and the manager I'd be working under. They asked a lot more personal questions than I expected, e.g. "Why didn't you choose this hobby as a career?" and "Why don't you just stay with your current job?".
When I found out I didn't get it, they cited a lack of experience in the sales aspect of this particular position and called me on the phone. They were very polite and prompt in their response.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
More Southwest Airlines Marketing Intern Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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