Glassdoor is your free inside look at Southwest Airlines Intern interview questions and advice. All 11 interview reviews posted anonymously by Southwest Airlines employees and interview candidates.
No Offer – Interviewed in Jan 2011 – Reviewed Feb 17, 2011
Interview Details – Typical behavioral interview, asked question like "what are strengths and weaknesses", and "what do you do in your free time." Also, spoke for quite some time about position and decision making process. Very scripted. Was told I might be flown out and asked for my drivers license info, next day received an email (not a personal one, sent to all who were rejected) saying I wasn't selected
Interview Question – What do you do in your free time? Answer Question
No Offer – Interviewed in Dallas, TX Jan 2011 – Reviewed Jan 10, 2011
Interview Details – Got a phone call from the HR department to setup a phone interview. The next day I received an email with further information about how the interview process would work. A few days later was my interview. The phone interview, which lasted about 15 minutes, consisted of an explanation of the internship and benefits. Everyone I spoke to was very friendly.
Interview Questions
Accepted Offer – Interviewed in Dallas, TX Feb 2009 – Reviewed Jan 22, 2010
Interview Details – Very personable phone (behavioral questions) interview. Flew back to headquarters for a subsequent interview
Interview Question – Why Southwest View Answer
Negotiation Details – No negotiation on the internship side :)
Accepted Offer – Interviewed in Dallas, TX Dec 2012 – Reviewed May 16, 2013 New
Interview Details – Submitted online application, submitted updated resume and "Why Southwest" Essay. Phone interview, then you were flown down for a face to face interview.
Interview Question – It was very much a conversation, nothing out of the expected questions. Make sure when they ask your "weakness" you have one that does not infer with the jobs functions. Answer Question
Accepted Offer – Interviewed in Dallas, TX Jan 2012 – Reviewed Oct 13, 2012
Interview Details –
Interviewers and managers were looking for the following,
1. Warrior Spirit
2. Servants Heart
3. Fun loving attitude
Negotiation Details – None
No Offer – Interviewed in Dallas, TX Jan 2011 – Reviewed Apr 18, 2011
Interview Details –
Phone interview came first. A few questions about skills involved in the work, not tough. Then I was invited to an on-site interview.
Before the interview there were some forms to fill, for background check. I was interviewed by HR and the supervisor of the dept I applied. Most questions were technical. They are friendly and considerate, but I did not find myself into this position actually...
Suggestions: show your passion and your expertise! You must be an expert in the specific position you applied.
Interview Question – database, pivot table Answer Question
Accepted Offer – Interviewed in Dallas, TX Mar 2009 – Reviewed Oct 21, 2009
Interview Details – I first received an offer for a phone interview, and spoke with someone in HR for about 30 minutes. After that, I was flown to their headquarters for a final round interview with the same HR recruiter along with someone from the department in which I was applying. Within a week, I received a phone call with an offer, which I happily accepted. My interview was what drew me into the company, getting to see how fun the culture was from the second I stepped foot in the door. Everyone was overly friendly, and the popcorn machine and free peanuts didn't hurt.
Interview Question – Tell me about a time where you faced an ethical dilemma, and how you went about solving it. Answer Question
Negotiation Details – There was little room for negotiation. It was a set hourly wage and number of hours per week, though my department was pretty flexible.
No Offer – Interviewed in Dallas, TX Jun 2012 – Reviewed Jul 2, 2012
Interview Details – I applied online and several weeks later was contacted for an updated resume. After that was called to set up a phone interview, which was basically just a recruiter explaining the position, hours, wage, etc. He asked maybe three or four open-ended questions like "Tell me why you chose your major." After that I was notified that I was being flown out to Dallas for an interview with the recruiter and another manager from the department. The facilities were nice and everyone seemed helpful. The interview was fairly lengthy, with a lot of discussion about my skills, experience, and personality. Very often during the interview one answer would lead to another spontaneous question, such as "You mentioned [blank], have you ever been in a situation like that, where you had to [blank]?" as in, have you ever not delivered a service in time and had to explain to a client why you weren't able to meet the deadline? The interview was not very scripted and was more serious that I expected from Southwest. I heard back in a few weeks that they had offered the internship to someone with a bit more experience.
Interview Questions
Accepted Offer – Interviewed in Oct 2011 – Reviewed Mar 13, 2012
Interview Details – There are four stages of the application process: initial online application, essay, phone interview, and in-person interview. For all of these stages, I would recommend doing your research on the company to make sure you are seen as passionate. Also, show your Fun-LUVing Attitude, Warrior Spirit, and Servant's Heart.
Interview Questions
Accepted Offer – Interviewed in Dallas, TX Jun 2011 – Reviewed Feb 13, 2012
Interview Details – I applied in April for the Fall internships. Yes, April. They get thousands of applicants so they need a lot of time to process the resumes. I was contacted for a phone interview, and a couple weeks later was contacted to complete an in-person interview at headquarters in Dallas. They flew me down and I had three interviews. These were very different than any I've had before. It was very much based on what my personality fit would be within the company, not just my personal accomplishments. Otherwise standard situational questions. I flew down in May for the interview and was contacted the second week of June notifying me I had been selected. Everyone is very nice, and even if you don't get past the phone interview, they will give you advice for improvement if you request it.
Interview Question – Tell me about how you show your Warrior Spirt and fun-LUVing attitude in past jobs? Answer Question
Negotiation Details – No negotiation at SWA.
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