Southwest Airlines Interview Questions & Reviews
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Updated Feb 1, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 62 ratings 
“Average” Interview
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Interview Experience [?] Based on 62 ratings
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| 1–10 of 62 Southwest Airlines Interviews | Sort by |
Tax Intern at Southwest Airlines
Posted Feb 1, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
received an email from HR dept. asking for my resume and got a call from them to make an appointment for the phone interview. The phone interview was about 30 mins long. The recruiter was very friendly and professional. She introduced the requirement of the position first and continuously verify whether I have enough experience. After one week, I got an email notice. Overall, they need someone with previous tax experience( better to be work experience).
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Ramp Agent at Southwest Airlines
Posted Jan 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took 2 weeks)
I applied online and received an email asking if I was still interested in the position because they were conducting phone interviews. Had a phone interview a week after
Interview Questions
Other Details
The interview consisted of a Phone Interview.
More Southwest Airlines Ramp Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
QA at Southwest Airlines
Posted Jan 8, 2012
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 (took a day)
The interviewing panel was very casual yet professional. The questions were very specific to the job requirement/position.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Ramp Agent at Southwest Airlines
Posted Dec 23, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Houston, TX (took a day)
You will start off with a phone interview with a recruiter. Very simple and ask basic's of the job you are applying for. Then will move onto group interview. My interview had 3 people in it. Also pretty straight forward.
Interview Questions
Negotiation Details
Non-Negotiable.
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
More Southwest Airlines Ramp Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Ramp Agent at Southwest Airlines
Posted Dec 9, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2011 (took a day)
I was told in an e-mail to leave a message with my name and phone number and that someone would call be back. I was surprised and a little unprepared when someone answered! Interview seemed very rehearsed. Not much of a chance to stand out, just answer the questions. Very little interaction from interviewer. I felt better when I got him to laugh once. Do to my lack of warehouse experience, I don't think I will be considered for the job. I only have one question to add that was not added by others.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
More Southwest Airlines Ramp Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Ramp Agent at Southwest Airlines
Posted Nov 21, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Baltimore, MD (took 6 days)
Applied via Southwest Web site got a call 2 days later, which consist of an initial phone interview, if they like your response.you get a 1:1 interview
i think the question don't make sense though, most person have no experience.
however i think if you have a back ground in the warehouse industry that's a plus for you
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Personality Test.
More Southwest Airlines Ramp Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Representative at Southwest Airlines
Posted Nov 17, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2011 in Phoenix, AZ (took 4 weeks)
Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised.
Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
More Southwest Airlines Customer Care Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent at Southwest Airlines
Posted Sep 23, 2011 — 2 of 2 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2011 (took 2 months)
Job was advertised mid July, to which I applied. I was contacted by e-mail 1-2 days later to schedule a phone interview, though they could not accommodate a phone interview for another 2 days. Phone interview was informal, mostly questions about myself or my resume, and advised what my job would entail, including pay which was non negotiable (and very low.. faaaaar less than my previous job). The interviewer on the phone was very friendly and advised I had passed and will be scheduled for a face to face interview. The face to face interview was booked for 4 days later. The face to face interview was ok, 4 people interviewed and lots of general interview questions about my past jobs and about me, luckily I'd done my homework and expected what I would be asked. A week and a half later I received a call advising I had passed to the next step - background checks. They work with another company to do background checks, the company was easy to work with, but if you don't reply straight away they will bombard you with e-mails and calls until you do. There were also drug tests to do and later on fingerprinting once the background checks were complete. I was flown to Phoenix for fingerprinting, this was fun since you are getting sent to fly for free! Back within the same day, then generally it was a week later I was sent to the airport to get my airport badge and sign a few forms. It wasn't until 4 weeks later you are once again sent to Phoenix to finish your airport badge forms and a meet and greet other new hires from yours and other stations. My start date was a week after that, 2 months of playing the waiting game... wow, too long for some people, especially ones in desperate need of money asap. I heard and read a lot of people cannot wait this long for job processing and accept other jobs because they are far quicker in getting you started.
I do wonder now if it was worth going through all this to work there, the employee culture they so proudly advertise may well be a lie, though it may just be that Southwest has just changed. At the moment I do not feel the work environment is as I've read. Since I've started I feel quite unwelcome and uncomfortable. Already I sense a lot of gossip within the station. Apparently its ok to get yelled at by a customer, yet they are renowned for putting employees before customers. If you make a mistake or don't do everything by the book, you can be terminated. Apparently they don't mind losing smart people, and there doesn't seem to be any leeway in making a mistake. Termination and warning letters is something they seem to like quoting. Wow I wonder how long I will stay here for...
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More Southwest Airlines Customer Service Agent Interviews
Helpful Interview?
Yes |
No
Inappropriate?
CSA at Southwest Airlines
Posted Sep 11, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2011 in Baltimore, MD (took 2 weeks)
phone interview, then one on one, then group interview..unique SWA questions.
Interview Questions
Negotiation Details
no negotiations since union has set salary guidelines. Excellent airline to work for...treat you like family.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Dispatcher at Southwest Airlines
Posted Sep 7, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2011 in Dallas, TX (took 3 weeks)
The interview process for me consisted of three parts. The first part was a phone interview - this was pretty easy, just talking to someone in HR. From there I was asked to come up to take a test and fill out a job application. Southwest did fly me up and back for this. I initially thought the test would be graded right away and if you passed, you would go to the next step in the interview process, but this was not the case. I took the test and filled out the application, and was told they'd get back to me. I evidently passed the test because I did get called back for an interview about a week later, and they flew me up to Dallas once again. However, I was very unimpressed with this interview - it seemed rushed, only taking about 30 minutes, and they did not even take me for a tour of the office I would have been working in. I've worked in this field a long time for several different airlines and this is only the second time I didn't get to take a tour of the work area - that was a big negative for me. Perhaps if they are impressed with you then they offer you a tour, I'm not sure. Anyhow, after all of this process, when I got the email telling me I wasn't selected, it wasn't even addressed to me personally - rather sent out by an HR assistant with the header "Dear Assistant Dispatch Candidate." After all the time I put into the process I felt like they could have at least addressed me by my name.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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