Glassdoor is your free inside look at Southwest Airlines interview questions and advice. All 104 interview reviews posted anonymously by Southwest Airlines employees and interview candidates.
Accepted Offer – Reviewed Jul 27, 2012
Interview Details – Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines
Interview Question – I expected to give details of my job history but instead it was more of a personality review.. View Answer
Negotiation Details – Many stages of hiring process which they keep you well informed of at each step..
No Offer – Interviewed in Jan 2013 – Reviewed Feb 1, 2013
Interview Details –
I had a recruiter who wanted to talk to me. They sent me a message saying I was up for a phone interview with zero choice of time or date. Given they call from a different state- they had no respect for the fact that the area I was in had just experienced a major tornado and there wasn't power and phone lines that were functioning were minimal.
When the recruiter finally called, she asked me nothing about what would make me a good candidate for the position. All she seemed to be fixated on was how old I was-and why I only had an 8 year job history, not 10 (I would have been 14 ten years ago).
She ask me why I left me last job and I explained that my entire dept. had their positions eliminated. . . The interviewer then said "oh so you were fired for doing a bad job".... obviously, she had no clue what she what the difference between laid off and termination meant.
Interview Question – How old are you View Answer
No Offer – Reviewed Feb 11, 2013
Interview Details – Call/Inperson interview
Interview Question – Technical questions Answer Question
Declined Offer – Interviewed in Boston, MA Mar 2013 – Reviewed Mar 14, 2013
Interview Details –
There were a lot of issues about HR/Recruiters during this process which is really sad. I applied online from a job posting website. I understand they call from different states, but the recruiter called my house at 5:30 AM (and I'm on the East Coast of the US!). This was not scheduled like many people say - they just randomly called, and in the process woke up my entire household. I tried to give this "recruiter" the benefit of the doubt, but I was soon sorry I did I didn't just stop there. She then went on to tell me that even though the Customer Service Supervisor position wasn't open anymore (and I had about 10 years experience with another company in the same position and a degree in aviation), she wanted me to switch over to be a ramp agent . This means about a 65% pay cut and the hours were 1/2 of what was originally posted. Still I allowed her to go through with it, since this was going to make an even better letter to customer service later on! When I thought she couldn't make any more mistakes she asked me if I wanted to work in a town where an airport didn't exist- YUP! The airport is actually about 30 miles east of where she was referring to and she had just concocted an imaginary title for it. Again, the proper airport was in the job listing. After that I asked her if she had my resume in front of her- she said she did. She asked NOTHING about the job or how my experience related to it. She tried to go over my job history saying "so you last job was 8 years ago?" and then picked out another position I had held before that. It was evident she was either reading it backwards or under the influence. She invited me in for a face to face interview but I declined. No one should work for a company like this.
If my caller ID didn't say SW Airlines on it, I probably would have thought it was a scammer.
Interview Question – Am I speaking with (insert name)? Answer Question
Reason for Declining – I wrote most of it in the hiring and interview process. In summary they offered the wrong position, pay rate way below average and were not competent interviewers
No Offer – Interviewed in San Francisco, CA Mar 2013 – Reviewed Mar 18, 2013
Interview Details – Applied for a position at SFO and got an e-mail the next week saying they will be conducting phone interviews the next day up until 6 weeks so give it some time. I then got a call the 2nd day after the e-mail and the lady asked me (see interview questions below). All in all very professional and funny too. Didn't really ask me too many questions because I worked for airline somewhat like Southwest for 4 years basically doing the same thing they do but the planes I worked on were a lot bigger. I think if you like to workout, I think this is the job for you because you are basically getting paid to workout.Got a call for face to face interview in 2 weeks so hopefully it goes well. Wish me luck!
Declined Offer – Reviewed Dec 19, 2012
Interview Details – 1stpPhone interview (behavioral), 2nd phone interview (technical), then flew down to Dallas for an in person interview with recruiter and manager
Interview Question – None Answer Question
Reason for Declining – Low Pay & no travel/housing stipend
Accepted Offer – Interviewed in Dallas, TX Sep 2010 – Reviewed Oct 7, 2012
Interview Details – Initial phone interview to discuss background, experience, resume and why I want to become a part of Southwest Airlines. In person interview consisted of meeting with five managers in my future department and an HR representative, then a presentation to the group I would eventually be working with. This presentation is typically in front of 5-10 people, others have been in front of 25+. Second in-person interview was with the group lead and group manager to further discuss experience, interests, expectations and get a feel for personality. This was the most laid back interview and the candidate basically leads this interview and is the time to iron out questions and other issues. Salary is never discussed until the offer is mad.
Interview Question – What is the most difficult situation you have handled in the workplace and how did you overcome it. View Answer
Negotiation Details – Several back and forth conversations on salary. Offered a higher salary, grade and title than I originally applied for based on experience and education.
No Offer – Interviewed in Dallas, TX Feb 2008 – Reviewed Apr 1, 2009
Interview Details – It was a great time! Everyone nice. Even the petting zoo was a lot of fun! We also got to go to Six Flags after dinner!
Accepted Offer – Interviewed in Dallas, TX Sep 2009 – Reviewed Dec 17, 2009
Interview Details – Got a call from a recruiter about the position, submitted resume and waited a couple of months, then finally got a phone screen on a Friday, with a Interview the following Thursday, received the offer on my way out from the office, started work the next Monday.
Interview Question – Questions about perl. View Answer
No Offer – Interviewed in May 2010 – Reviewed May 27, 2010
Interview Details – I applied online for a position and in 2 days recieved a phone interview. The interviewer said I would hear from her in 2 weeks. In 2 days it will be 2 weeks and I am nervous. I would like to know if they call you for a phone interview does that mean you get a face to face interview?
Interview Question – What are the job duties for the position Answer Question
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