Southwest Airlines Interview Questions

Updated Mar 27, 2015
Updated Mar 27, 2015
228 Interview Reviews

Interview Experience

Interview Experience

78%
13%
8%

Getting an Interview

Getting an Interview

80%
6%
4%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Sort: Popular Date Difficulty
  1.  

    Internship Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    I had a phone interview with Southwest Airlines in Fall 2014. The questions are basic and straightforward, which is almost about why choosing your current major, resume walk-through, and your career goal in the next five years. The interviewer is friendly and helpful, and somehow that makes the interview a little bit fun and less stressful.

    Interview Questions
    • There is no difficult or unexpected question in this phone interview   Answer Question
    No Offer
    Average Interview
  2. 2 people found this helpful  

    Ramp Agent Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines.

    Interview Details

    I filled out an online application. A couple days later I got an email to fill out a more detailed online application. I was called for a phone interview the next week. I was scheduled for a face to face interview the following week. I went to the face to face interview and was interviewed by an HR person and a ramp agent supervisor. They asked me about my work history, the duties of the position, three qualities a ramp agent should have, my willingness to do mandatory OT and shift work, my past experience with OT and shift work, how I handled a disagreement with a coworker, what I thought the most difficult part of the position was, and more. They said they had more interviews to do this week and would get back to me next week regardless if I was hired or not They were very friendly and professional.

    No Offer
    Positive Experience
    Average Interview
  3.  

    Internship Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines in February 2015.

    Interview Details

    It was great! I had a great experience talking with the recruiter and the managers! They asked in-depth questions about the job description and how my experience met that description.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Ramp Supervisor Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines in February 2015.

    Interview Details

    Here is what I went though I applied online I received a phone interview on Feb 20 then I got an email to do some paperwork that same day then three days later I had an face to face interview for the Ramp supervisor position. Since they had a few internal candidates I had to wait two weeks then she called and offered me the Ramp Agent position. Then that Tuesday I went to do drug test then the next day went to do finger print if background clears I will start working for southwest. Keep in mind southwest likes to promote within first so keep a open mind their are so many others opportunities with this campaney that once you in you can move up if they feel you are a strong candidate. Keep on top of all emails and respond quickly cause the process could be longer if not. They do a strict background check.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Ramp Agent Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied in-person. The process took 3 weeksinterviewed at Southwest Airlines in February 2015.

    Interview Details

    Applied online, than a phone interview followed by a face to face with 2 interviewers and a ramp supervisor. The next step was fingerprinting followed by background check and a drug test a week later. The process took about two & a half weeks.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Intern Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through college or university. The process took 3+ monthsinterviewed at Southwest Airlines.

    Interview Details

    There was phone interview and a group interview if you did well on the phone interview. It wasn't a difficult interview if you came prepared. The interviewers were extremely friendly and attentive to what I had to share with them. It is a great representation of the wider company.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  8. 5 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Southwest Airlines.

    Interview Details

    Was called for the phone interview, the people who interview you on the phone don't work specifically for Southwest so expect a very dry tone. Speak clearly and take your time because they will misinterpret things you have said, I was then moved on to Face-Face interview (no pressure just smile and be bubbly), and then was given a verbal offer for the job

    Interview Questions
    • None of the questions are difficult, just alot of customer service questions to prove you can handle working in a busy environment   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Employee in New Orleans, LA
    Anonymous Employee in New Orleans, LA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Southwest Airlines in January 2015.

    Interview Details

    I left a post about 2 weeks ago. In my post I mentioned that I had no offer 2 weeks after the face to face interview. I have an update. Apparently I'm still being considered, because a few days after posting my review on here I got an email saying they were going to fly me out to Orlando for fingerprinting. I've now done my drug test and I was told at the fingerprinting that if the employment verification checks out, I should hear back from them (with or without a job offer) in about 4 to 5 weeks. So from the time I applied for the position until 4 to 5 weeks from now, the entire process will be about 4 months long. I realize this industry involves the FAA and Homeland Security/TSA, and they have to make sure their employees don't have "shady" backgrounds, but this is taking a very long time. You have to be patient if you are in the same situation.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  10.  

    Ramp Agent Interview

    Anonymous Employee in Los Angeles, CA
    Anonymous Employee in Los Angeles, CA
    Application Details

    I applied online. The process took 7 weeksinterviewed at Southwest Airlines in January 2015.

    Interview Details

    After a few phone interviews I was invited to a face-to-face interview. They were busy and I had to wait about 30 minutes after my scheduled interview time. There were 5 people in the interview room: 1 person in charge of hiring, 2 supervisors, and 2 people taking notes. It was friendly and I enjoyed the interview.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  11.  

    Ramp Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Southwest Airlines.

    Interview Details

    Best to apply online. Just be yourself and once you get in the company you can move around both position wise and location. There is also a 6 month probation time. Huge background check.

    Interview Questions
    • There is a lot of overtime to work and they have what they call "mandatory overtime" so be ready to work the holidays at first.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

See What Southwest Airlines Employees Are Saying

 Current Flight Operations Engineering in Dallas, TX

Pros: “The Perks!!! Free flights to anywhere in the U.S (they have also added Mexico recently). Casual work atmosphere, work hard-party hard culture, friendly & helpful people around, great…” Full Review

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.