Southwest Airlines Interview Questions

Updated Apr 13, 2015
Updated Apr 13, 2015
236 Interview Reviews

Interview Experience

Interview Experience

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13%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Technical Operations Interview

    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online – interviewed at Southwest Airlines.

    Interview

    Had a phone interview. Asked about what my major was, why i chose southwest, what my favorite, hard and easy classes were. Asked me to explain why I enjoyed or found difficulty with those classes. He also asked to describe one of my jobs from my resume.

    Interview Questions

  2. Helpful (12)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Southwest Airlines (Dallas, TX).

    Interview

    Received a letter to come for an interview....I had one interview and was hired that day. Went for drug screening and was called for a class date a month later.

    Negotiation

    Take whatever they offer if you want the job.

  3. Helpful (5)  

    Operations Agent Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Southwest Airlines (Albany, NY) in July 2014.

    Interview

    Process started with a phone call from recruiter with invitation the very next day with an panel consisting of the operations supervisor, station manager and the recruiter. Interview went well, the panel were very professional and you can feel the enthusiasm that they had working for Southwest. There were no real difficult or unexpected questions during the interview. After the interview the recruiter informed me that if I received a phone call the position would be offered and if I received an email no offer. I asked the recruiter for interview feedback.

    Interview Questions

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  5. Helpful (1)  

    Ramp Agent Interview

    No Offer
    Easy Interview
    No Offer
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines in July 2014.

    Interview

    I applied in July 2014 and received an phone call about a week in a half later. I was told the rate of pay and about the medical and dental coverage. I was asked if I was still interested and I told the recruiter about my previous job experiences. I have over 6 years of ramp experience and I previously applied before and was turned down.... This says a lot about this company if they won't hire anyone With previous airline experience. They lied to me and said the would call me back for a f2f interview and my overall experience was bad.

    Interview Questions

  6.  

    Ramp Agent Interview

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 daysinterviewed at Southwest Airlines (Dallas, TX) in July 2014.

    Interview

    I received a call and spoke to a recruiter we did a phone interview and was asked a few questions. I was told that I would hear back withing a week whether or not I would get another interview. 30 minutes later I received a call from the same lady requesting to schedule a 1 on 1 interview. I was elated. 2 days later I showed up at Southwest Airlines HQ and was asked to fill out some paper work soon after I was guided to my interview early! It was not bad at all. The interviewers were all nice and polite.

    Interview Questions

  7.  

    Ramp Agent Interview

    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Southwest Airlines (Chicago, IL) in July 2014.

    Interview

    Did phone interview and was invited to f2f, I think the interview went well, they said they would call me in 2-3 weeks to give me a yes or no....i wonder does it usually take this long

    Interview Questions

  8.  

    Customer Service Agent Interview

    Declined Offer
    Positive Experience
    Easy Interview
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Southwest Airlines in July 2014.

    Interview

    After applying online I was sent an email to set up a phone interview. After speaking with a recruiter I was asked to come in for a face to face interview. This whole process took just a few weeks. I was contacted a week after my face to face interview and was told that I was selected to continue on with the application process. It was then that I told them I did not wish to continue because of the low pay.

    Interview Questions

    • They gave a scenario of an unhappy customer and asked to pretend she was the customer and how we would respond to them.   Answer Question

    Reasons for Declining

    Pay was too low and there were too many union dues associated with the job.

  9.  

    Airworthiness Directive Compliance Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Southwest Airlines (Dallas, TX) in July 2014.

    Interview

    Interview process went well. Received a call in Mid July to do an in person interview in Dallas TX for the Airworthiness Compliance Internship for Fall 2014. Interview process starts the minute you check in at the airport so be sure to be courteous and friendly to everyone you meet. Flew down on July 25. Flight and hotel arrangements were all taken care of by Southwest and went smoothly. Interview was at 3.45 in the afternoon and lasted about 45 minutes. Questions were pretty standard nothing out of the ordinary. Daniel Riskey from HR and 2 of the AD Compliance managers were the interviewers. This is usually the structure, 1 person from HR and 1 or 2 from the specific department. They asked about things on my resume and to go into more detail about them. Interview was very relaxed and casual. Questions weren't scripted but more in response to what you stated on your resume and personality. Best advice I could say is just relax. I went in pretty nervous and interview felt like it went by really quickly. Calm down, stop, and take a breath if you need to. The interviewers understand and will let you pause and think. Be sure to send thank you notes both to HR and the people who helped setup hotel and flight arrangements. I received a call about 4-5 days following the interview. If you accept be sure to be very detailed with your background check information and have W2's and paystubs available to expedite any verification problems that may arrise.

    Interview Questions

    • Asked about what I dressed as last Halloween to get a sense of my personality   Answer Question

    Negotiation

    Be sure you complete your background check information in as detailed as possible. Have W2's or paystubs available in case they have problems verifying.

  10. Helpful (20)  

    Flight Attendant Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 6 weeksinterviewed at Southwest Airlines (Phoenix, AZ).

    Interview

    Initial Phone call interview, if passed, they will invite you to a group interview with 25+ people. They are asking questions and going around the room. They are talking turns talking with everyone. They will leave the room and watch you on video from another room to see how you interact. They are looking for outgoing talkative people. Look sharp! Ladies wear a suit too! Look like a flight attendant! Full hair and Make up. Guys look shgarp! No facial hair. Short hair, clean cut. You SHOULD know that day if they send you to the next step. They may ask you to stay for a one on one, or they will call you back in for a one on on. Don't worry if you don't find out that day. If you don't hear from them in a week. You most likely didn't get it.

    Interview Questions

    • They use STAR system so be PREPARED! They ask random quesations like tell me about a most difficult customer exprience, most irate customer and how you handled it. They want people who don't need conatant supervision and can get along well with others. NO AND LOW DRAMA. They are focusing on your customer service skills!   Answer Question

    Negotiation

    They offered me the inflight class with pay , 30 days in Dallas, three main meals are taken care of, snacks and laundry facilities are not. it was like $1000 total and you don't get paid until you leave. You arent gauranteed to get position until you graduate. Then thats when you get the offer. I think it now starts at $21 something an hour.

  11. Helpful (6)  

    Flight Attendant Interview

    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ monthsinterviewed at Southwest Airlines (Baltimore, MD) in June 2014.

    Interview

    Submitted resume online, got a call for a phone interview a few months later. Phone interview was very laid back and easy. Asked questions about my previous work experience, as well as why I left former jobs. They sent me on to the next step which was F2F interview. Southwest flies you to your interview and flies you back. Which is a plus in this industry! Interview was easy and laid back. Asked questions about why I want to be a FA, and work for Southwest, etc. Also asked to name a situation in which I had an angry customer and how did I handle it.

    Interview Questions

    • What would be the most challenging part of working as a Flight Attendant?   1 Answer

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