Southwest Airlines
4.2 of 5 391 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Interview Questions & Reviews in Phoenix, AZ

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Interview Experience 

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No Offer

Neutral Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative
Phoenix, AZ

The process took 4 weeks - interviewed at Southwest Airlines in October 2011.

Interview Details – Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised.

Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.

Interview Question – Same standard phone-interview questions so many others have posted here... no surprises if you read the other postings and be ready to answer those questions.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Phoenix, AZ

The process took 3+ weeks - interviewed at Southwest Airlines in June 2011.

Interview Details – This was my 2nd interview in 2-years; SWA is the ONLY company I want to work for. I did a lot of pre-interview prep. After phone interview, I was moved on to the 1:1 which went very well. Interviewer was very personable, fair and friendly. But not easy!

Interview Questions

Negotiation Details – None.

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Accepted Offer

Neutral Experience

Easy Interview

Customer Service Interview

Anonymous Employee
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at Southwest Airlines in July 2010.

Interview Details – Applied online via Southwest website. Recruiter contacted me for an unscheduled brief phone interview. During phone interview: I was asked about call center experience, informed of salary starting at $10.80hr + union dues and work hours-schedule varies between 5:00AM-3:00AM, shifts based on seniority. Face to face interview scheduled. During in person interview: asked about handling irate customers, how I build rapport with co-workers, handle constructive criticism, multi tasking, delivering bad news to customer. Offered position immediately following interview, drug test, extensive background check with 10 years work experience. Background check lasted 2 weeks before job offer.

Interview Question – Describe situation where you had to deliver bad news and how did you satisfy customer?   View Answer

Negotiation Details – I was not able to negotiate due to union base starting pay. Benefits offered are good parents and dependents fly free on standby, overtime paid at time and 1/2 only if required by supervisor. Regular hourly salary paid if overtime consists of picking up co-worker shift. Responsible for cost of headset $50.00.

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1 person found this helpful

No Offer

Positive Experience

Easy Interview

Customer Care Representative Interview

Customer Care Representative
Phoenix, AZ

I applied online and the process took a day - interviewed at Southwest Airlines in July 2010.

Interview Details – I had a phone interview with southwest airlines. At this time, I have been asked to come to an information session. Im not certain if this will be a panel interview, they just said information session. I was hoping to find out infomration on what to expect.

Interview Questions

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