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Sprint Customer Care Account Services Specialist Interview Questions

Updated Sep 30, 2014
Updated Sep 30, 2014
10 Interview Reviews

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1 person found this helpful  

Customer Care Account Services Specialist Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Make sure to list any possible sales experience that you have. Highlight customer service skills that you have show how you used them in a previous position. Employee referrals are always good so network to see if anyone you know works at Sprint. Communication skills are good to have especially oral. Time management is a essential to this role as well.

Interview Questions
Accepted Offer

Other Interview Reviews for Sprint

  1.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Anonymous Interview Candidate in Rancho Cordova, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at Sprint.

    Interview Details

    phone interview, test, one on one interview

    Negotiation Details
    easy to speak with individual and explained the pay but can make up my difference with the bonus.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    6 to 10 questions using star method.

    Interview Questions
    Accepted Offer
    Positive Experience
  3.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Fort Worth, TX
    Anonymous Interview Candidate in Fort Worth, TX
    Application Details

    I applied through a staffing agency. The process took 1+ weekinterviewed at Sprint in October 2013.

    Interview Details

    Applied through temporary agency. Tested at temporary company, interviewed at Sprint, drug test, hired upon passing drug test

    Interview Questions
    Negotiation Details
    No negotiations
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sprint.

    Interview Details

    The hiring process began with going to the office to complete online testing. After passing the testing, I had an interview with the supervisor I would be working under. They asked several questions and wanted specific answers about what occurred, the actions I took and what the results were.

    Interview Questions
    • Tell me about a time when you had an issue with a co-worker and how you handled this situation.   Answer Question
    Accepted Offer
    Difficult Interview
  6.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Altamonte Springs, FL
    Anonymous Interview Candidate in Altamonte Springs, FL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sprint in September 2011.

    Interview Details

    I am still waiting for my 1:1 Interview it will be this upcoming Friday. Still not sure if I will be apart of Sprint Companies I wish I will receive the job.

    Interview Questions
    • When required example of live past good and bad customer service regarding sales and problem solving experience.
      Something bad about yourself an employee had to say about you.
       
      View Answer
    Negotiation Details
    Not yet.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7. 1 person found this helpful  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sprint in August 2010.

    Interview Details

    Applied online, was asked to come in to take assessments, I was informed by HR I passed the assessments and to come back the next day for an interview. Had interview, then told to come back for 2nd interview, since the training class is not until the end of October.

    Interview Questions
    Negotiation Details
    No. Sprint bases your hourly wage on your previous call center experience
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Anonymous Interview Candidate in Rancho Cordova, CA
    Application Details

    I applied online. The process took a weekinterviewed at Sprint in June 2010.

    Interview Details

    Started with a test of about 200 simple personality questions you had to answer. Then they called you in for an interview with the outside recruiting agency rep. Then an interview with one of the top 3 managers in the building. Asked a lot of scenario based questions and almost tried to scare you out of the job by saying the customers are screaming at you in every call. That ended up being only about 1/2 true. In the final interview with the manager, was offered a job on the spot.

    Interview Questions
    • Describe a situation in which you had a difficult customer and what did you do?   Answer Question
    Negotiation Details
    no negotiation. they told you how it was.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate in Elmsford, NY
    Anonymous Interview Candidate in Elmsford, NY
    Application Details

    I applied in-person. The process took a dayinterviewed at Sprint in February 2010.

    Interview Details

    I went for an open house and had 3 interviews on the spot. The process has changed over time, but I was asked some basic sales questions like "sell me this pen". the next interview was with my eventual supervisor who went over some basic questions about cell phones and call center experience. finally I met with the hiring manager who went over salary etc. I was hired that day.

    Interview Questions
    Negotiation Details
    no negotiation salary was what it was.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Care Account Services Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Sprint.

    Interview Details

    Applied online, needed to take a online test, followed by a online simulation, after a few days received a call from HR about my work history, then set up a face to face interview, background and drug test, if all passes, a offer is being given by HR

    Interview Questions
    Negotiation Details
    There was no negotiation allowed
    Accepted Offer
    Positive Experience
    Average Interview

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