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Sprint Nextel Customer Care Account Services Specialist Interview Questions & Reviews

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Web: www.sprint.com | HQ: Overland Park, KS

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Updated Apr 16, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 3 ratings

3.7

“Difficult” Interview

Interview Experience [?] Based on 3 ratings

Positive	33%
Neutral	67%
Negative	0%

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1–3 of 3 Sprint Nextel Interviews

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3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2010 in Rancho Cordova, CA (took 1 week)

Started with a test of about 200 simple personality questions you had to answer. Then they called you in for an interview with the outside recruiting agency rep. Then an interview with one of the top 3 managers in the building. Asked a lot of scenario based questions and almost tried to scare you out of the job by saying the customers are screaming at you in every call. That ended up being only about 1/2 true. In the final interview with the manager, was offered a job on the spot.

Interview Questions

Describe a situation in which you had a difficult customer and what did you do?

Answer Question

Negotiation Details

no negotiation. they told you how it was.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Drug Test.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Sep 2011 in Altamonte Springs, FL (took 2 weeks)

I am still waiting for my 1:1 Interview it will be this upcoming Friday. Still not sure if I will be apart of Sprint Companies I wish I will receive the job.

Interview Questions

When required example of live past good and bad customer service regarding sales and problem solving experience.
Something bad about yourself an employee had to say about you.

View Answers (1)

Negotiation Details

Not yet.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 in Charlotte, NC (took 2 weeks)

Applied online, was asked to come in to take assessments, I was informed by HR I passed the assessments and to come back the next day for an interview. Had interview, then told to come back for 2nd interview, since the training class is not until the end of October.

Interview Questions

Have you ever had confict with a manager or supervisor?

Answer Question

Why do you want to work for sprint?

Answer Question

Negotiation Details

No. Sprint bases your hourly wage on your previous call center experience

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.