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Sprint Nextel Customer Care Account Services Specialist Interview Questions & Reviews
Getting the Interview 4 Interviews
Interview Experience 4 Ratings
Customer Care Account Services Specialist at Sprint Nextel
Accepted Offer – Interviewed in Rancho Cordova, CA Jun 2010 – Reviewed Apr 16, 2012
Interview Details – Started with a test of about 200 simple personality questions you had to answer. Then they called you in for an interview with the outside recruiting agency rep. Then an interview with one of the top 3 managers in the building. Asked a lot of scenario based questions and almost tried to scare you out of the job by saying the customers are screaming at you in every call. That ended up being only about 1/2 true. In the final interview with the manager, was offered a job on the spot.
Interview Question – Describe a situation in which you had a difficult customer and what did you do? Answer Question
Negotiation Details – no negotiation. they told you how it was.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care Account Services Specialist at Sprint Nextel
Accepted Offer – Interviewed in Altamonte Springs, FL Sep 2011 – Reviewed Sep 11, 2011
Interview Details – I am still waiting for my 1:1 Interview it will be this upcoming Friday. Still not sure if I will be apart of Sprint Companies I wish I will receive the job.
Interview Question –
When required example of live past good and bad customer service regarding sales and problem solving experience.
Something bad about yourself an employee had to say about you.
View Answer
Negotiation Details – Not yet.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care Account Services Specialist at Sprint Nextel
Accepted Offer – Interviewed in Charlotte, NC Aug 2010 – Reviewed Sep 3, 2010
Interview Details – Applied online, was asked to come in to take assessments, I was informed by HR I passed the assessments and to come back the next day for an interview. Had interview, then told to come back for 2nd interview, since the training class is not until the end of October.
Interview Questions
- Have you ever had confict with a manager or supervisor? Answer Question
- Why do you want to work for sprint? Answer Question
Negotiation Details – No. Sprint bases your hourly wage on your previous call center experience
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Care Account Services Specialist at Sprint Nextel
Accepted Offer – Reviewed Sep 14, 2012
Interview Details – Applied online, needed to take a online test, followed by a online simulation, after a few days received a call from HR about my work history, then set up a face to face interview, background and drug test, if all passes, a offer is being given by HR
Interview Question – situational questions Answer Question
Negotiation Details – There was no negotiation allowed
Helpful Interview?
Yes |
No
Problem with this interview?
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