Sprint Nextel Technical Support Representative Interview Questions & Reviews

Interviewed May 2009 (took 2 months)

The initial round was mostly on web and automated. This seemed like a personality test phase. There was a skills test in the HR office on a computer testing your multi-tasking skills (mostly automated). Weeks later got a call that was the phone interview. The phone interview was brief and mostly asking questions like how you feel about shift work and having to show up to work on time and every day. What followed was a 2:1 interview where two supervisors asked behavioral interview questions for about an hour. In addition to behavioral questions be ready for the usual standbys like "tell me about your three greatest strengths and weaknesses." Kind of old school, but the funny thing was one of the interviewer's insistence that you had to come up with at least three weaknesses. Two weaknesses just was not good enough. I wondered if the supervisors understood why they were asking the questions they were asking. Some other behavioral questions were very sharp and since seeing both these supervisors now a little on the job, they are very smart and perceptive at their usual jobs. I suspect interviews might be their least favorite tasks.