Staples Customer Service Lead Interview Questions

4 Interview Reviews

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Customer Service Lead Interview

Anonymous Interview Candidate in Charleston, SC
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 5 days. I interviewed at Staples (Charleston, SC).

Interview

The interview process was a 3 step process, but it seems as long as you are literate this job is attainable.

Interview Questions

  • How do you handle having to handle many tasks at once?   Answer Question

Other Interview Reviews for Staples

  1. Helpful (1)  

    Customer Service Lead Interview

    Anonymous Employee in Charlotte, NC
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Staples (Charlotte, NC) in December 2012.

    Interview

    Applied online, got a call from the store 2 weeks later for an appointment, arrived the customary 15min early, the manager was not available (not scheduled for) today. Was offered to wait about 4hours until the assistant manager comes in. Asked to leave my name and a message to reschedule. 2 1/2 weeks later got call from store for an appointment. Arrived again a bit early, had to wait until 30min after the appointment time. Withing a few minutes I learned that "we only hire part time at minimum wage". No offer for a full time position as was posted online. Quite unprofessional to waste everybody's time like that.

  2.  

    Customer Service Lead Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Staples in June 2009.

    Interview

    Direct questions regarding past experience, skills and customer service knowledge. What if scenarios. How did you deal with this situation, etc.

    Interview Questions

    • How did you handle a customer who was not happy?   1 Answer
    • What does customer service mean to you?   1 Answer

    Negotiation

    Ask for more money

  3.  

    Customer Service Lead Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at Staples in June 2009.

    Interview

    the interviews were done one on one, but in a small area with 3 to 4 interviews taking place at the same time, very confusing as we were all talking and answering in small area, so we were distracting each other. They do want alot of role play

    Interview Questions

    • asked to role play selling their credit   1 Answer
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