Staples Customer Service Lead Interview Questions

4 Interview Reviews

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Customer Service Lead Interview

Anonymous Interview Candidate  in  Charleston, SC
Anonymous Interview Candidate in Charleston, SC
Application Details

I applied in-person. The process took 5 days - interviewed at Staples.

Interview Details

The interview process was a 3 step process, but it seems as long as you are literate this job is attainable.

Interview Questions
  • How do you handle having to handle many tasks at once?   Answer Question
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Staples

  1. 1 person found this helpful  

    Customer Service Lead Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 4 weeks - interviewed at Staples in December 2012.

    Interview Details

    Applied online, got a call from the store 2 weeks later for an appointment, arrived the customary 15min early, the manager was not available (not scheduled for) today. Was offered to wait about 4hours until the assistant manager comes in. Asked to leave my name and a message to reschedule. 2 1/2 weeks later got call from store for an appointment. Arrived again a bit early, had to wait until 30min after the appointment time. Withing a few minutes I learned that "we only hire part time at minimum wage". No offer for a full time position as was posted online. Quite unprofessional to waste everybody's time like that.

    No Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Lead Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a day - interviewed at Staples in June 2009.

    Interview Details

    the interviews were done one on one, but in a small area with 3 to 4 interviews taking place at the same time, very confusing as we were all talking and answering in small area, so we were distracting each other. They do want alot of role play

    Interview Questions
    • asked to role play selling their credit   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Lead Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at Staples in June 2009.

    Interview Details

    Direct questions regarding past experience, skills and customer service knowledge. What if scenarios. How did you deal with this situation, etc.

    Interview Questions
    • How did you handle a customer who was not happy?   View Answer
    • What does customer service mean to you?   View Answer
    Negotiation Details
    Ask for more money
    Accepted Offer
    Positive Experience
    Easy Interview

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