Glassdoor is your free inside look at Staples EasyTech Associate interview questions and advice. All 26 interview reviews posted anonymously by Staples employees and interview candidates.
Declined Offer – Interviewed in Orlando, FL Jan 2012 – Reviewed Feb 16, 2012
Interview Details –
Applied online through the website - received a phone call literally within 12 hours of my online application, asking me to come in two days later for an interview with the Assistant Manager.
I entered the store about 20 minutes early for my interview, and was told that the interview would be at exactly the time we arranged. I spent 20 minutes awkwardly walking the store, pretending to look at products on the shelf until I was re-approached by the Assistant Manager for the interview.
We went into a storeroom (which was quite odd), surrounded by boxes with two chairs in the middle and the interview began. The questions were very simple, and most of them focused on sales. There were no questions about computer knowledge other than looking at my application, which concerned me, as this is supposed to be a computer repair/installation position but I was asked purely about sales.
Oddly enough, the Assistant Manager was a little too honest about things. He outright said clear as day they were attempting to copy and take business from Best Buy and that my job would be identical Geek Squad. He admitted to me that he felt I would not be paid enough for the position, if I took it - these were his actual words. This later proved to be true - I found out during the second interview that technicians were paid the same as cashiers, while still working registers plus meeting sales goals and repairing computers. Twice the work for the same pay.
We briefly discussed hours, but nothing was set in stone. I was told I would be called to confirm a second interview and take a test on the computer for technical knowledge.
The computer test was extremely brief, consisting of only about 10 questions of incredible ease - it's basically just there to separate people who know nothing about computers to those who basics. I was even shown a picture of a RAM stick and asked what it was.
The second interview was incredibly casual, and no additional questions were asked. The job was already in the bag, and this was just to sign some papers and set hours and training.
Overall, the interview was extremely easy and simple, the whole process taking less than 20 minutes in the store.
Reason for Declining – Even with a perfect score on the test, I was offered the same pay as the cashiers - 40 cents above minimum wage - and I immediately declined on the spot. I had to do the same job as the cashiers, PLUS meet sales goals and repair computers, yet we received the same pay? Absolutely unfair.
Accepted Offer – Interviewed in Clifton, NJ Jan 2012 – Reviewed Jan 8, 2012
Interview Details –
The interview process consisted of 2 major interviews, one assistant manager and one General Manager. The interview with the assistant manager was pretty easy, going over the job in general, pay, et cetera. A few questions were asked related to tech and my previous working experience. The interview with the general manager was very laid back. The Packers game was on and I met up with the GM with a group of employees huddled around 5 TVs. We all cheered as we saw the packers win and I got to know a few of the employees without even working there yet! They said, "Little dude, we want you here."
Going into the back I talked with the GM. Extremely chill dude. He told me a little about the daily activities in the store and how he likes to make sure that everybody thinks that coming to work is like a party except the only colors you see are red and black shirts. I'm looking forward to hearing back from him tomorrow with the offer.
Interview Question – A client comes in with an old computer, 180GB hard drive. He ran out of space and refuses to use an external hard drive. What do you do/sell? Answer Question
Accepted Offer – Interviewed in Brooklyn, NY Nov 2010 – Reviewed Jun 23, 2011
Interview Details – I basically got a call to come in. I talked to two different managers. My general manager talked to me and asked me to show him that I'm competent on the job. I showed him how I would sell something using a pen as an example.
Interview Question – Why do you want to work for Staples? Answer Question
Accepted Offer – Interviewed in Dedham, MA Dec 2009 – Reviewed Dec 11, 2009
Interview Details – I applied online needing a job half expecting not to get a call back because it was December and i figured if they needed anyone they had already hired temp workers. they called me back about 3 days later and scheduled me for an interview the next day. When i went to the interview i first met with the assistant manager and it went well i thought he took a look at my application didn't even know what i applied for though. The only questions that were asked was if i had experience selling and how was i at it, of course i said yes and said i was great at it. Then the Manager came in and asked me if i applied to be a cashier. After explaining that i applied for easy tech she made it seem like they didn't need anyone but she asked mostly the same questions then asked when i would be available at this point i figured i probably had a good shot at the job, But they then proceded to hire me on the spot and put me in easy tech. Overall this interview was incredibly easy, i can't imagine it would be this easy at other places but still would assume it is easy.
Interview Question – the only question they asked was if i would have a problem up-selling. View Answer
Accepted Offer – Interviewed in Mar 2009 – Reviewed Oct 23, 2009
Interview Details – I brought my resume in to the store and briefly spoke with a manager on duity telling him I thought I could be an asset to the company's EasyTech sales. He told me there was an opening coming soon and that I should put in my application online and attach my resume. I did that and then I returned to speak with him again as instructed. Upon my second visit they scheduled an interview the next day. I was interviewed by each of 3 managers individually. Each of them thought well of me, saying I had a good personallity and a strong character, then offered me a position. I accepted the position and was doing orrientation by the end of the week.
Interview Question – Can you think of a time you have delt with an angry customer or client and how you improved the situation View Answer
Accepted Offer – Reviewed Dec 9, 2012
Interview Details – Was called on a Friday night, had an interview the following Monday. Interviewed by 3 managers at once.
Interview Question – Do you have any problems with selling services? Answer Question
Negotiation Details – This is what we pay, do you accept?
Accepted Offer – Reviewed Aug 15, 2012
Interview Details – Was told to apply by a friend who works there and recommended me to his managers to fill an open spot. Filled out an application online (no paper applications) and it was about 2-3 weeks before I got the call for the interview. They were already interested in me from the start because my friend gave them some background info and my experiences. The interview was straight-forward but thorough, talked with a sales manager first who asked me the basic questions regarding my application and interest in the company/store, then the general manager came in and asked the basic "plans for the future" questions, and also since I was going to college if I was going to be able to work because they would happily accommodate my schedule. Then the sales manager came in and started asking the job-related questions: if I was comfortable making sales on top of computer repairs, how I was with customers, what I find to be most important working in retail. They also asked about experiences at my previous job, what I know, and all that. It was a pretty basic interview but they were extremely friendly and seemed absolutely genuine in their interest for me. My interview was before a holiday weekend but I was called with an offer only 4 days after my interview.
Interview Question – Did you make any large purchases in the past year that you later regretted and what did you do about it? Answer Question
Negotiation Details – Not really any negotiation. You aren't told your pay until your first check unless you ask. It's a retail position but you get paid above minimum wage.
Accepted Offer – Interviewed in Apr 2012 – Reviewed Jul 9, 2012
Interview Details –
Called to follow up 2 days after online application. Talked to EasyTech Expert who explained the job and the requirements, and said he would give me a call back. Was called back later that day by the General Manager to come in for an interview later in the week.
Interview was quick, but I think this particular store was short staffed so the process was abbreviated. Was asked a few standard interview questions (e.g. Name a time when you provided excellent customer service, Name a time when you had to deal with a customer complaint) Was offered position after approximately 10 minutes of interviewing.
Interview Question – Explain how you deal with a rude customer Answer Question
Negotiation Details – No room for negotiation in this case. Was told " All our associates start at $8.00/hr "
Accepted Offer – Interviewed in Apr 2012 – Reviewed Apr 28, 2012
Interview Details –
I'm a junior in high school and this was my first interview and job so I didn't know what to expect going in. The interview process was extremely easy (one interview with the EasyTech Leader and one interview with the manager) and took about 20 minutes, but the tech questions were very difficult. Many people interviewing for the position said the test was easy (they said they just showed you a picture of RAM and you had to identify it), but my version of the test was extremely difficult. In my case I had to know DOS commands (ipconfig and ipconfig /all), pins and connectors on SATA/IDE cables, file extensions (.aac and .cab), the difference between DDR1 and DDR2, and a lot of other difficult questions. The person interviewing me said if I had any trouble I could pull out my smartphone and look up the answer. I'm not sure if he was just being nice or if Staples allows this. Just keep in mind if the person interviewing you doesn't allow you to look up the answers, the test would be very difficult to complete.
All in all, the managers were extremely friendly and seemed really excited to have me.
Interview Question – What command brings up all the IP info on a Windows machine? View Answer
Negotiation Details – I was offered $10.05 an hour. I was so surprised and happy they would offer a 16-year old, first time worker, a $10.05 salary I didn't bother negotiating. So sorry, I can't give you guys any advice for negotiating.
Accepted Offer – Interviewed in Sep 2011 – Reviewed Sep 16, 2011
Interview Details – Described my experience with technology, was asked how I'd act in a few simple scenarios such as "say I were to buy a new printer, what else would you suggest I buy".
Interview Question – Say I were to buy a new printer, what would you offer I buy with it? View Answer
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